Lead the strategic and technical direction of platform architecture, security, and DevOps operations, overseeing the SDLC, release management, and agile processes. Serve as the Compliance Officer while managing DevOps, Corporate IT, QA, and key management functions such as Incident Response, Vendor Management, Disaster Recovery, and Site Reliability. Ensure a scalable and secure infrastructure using SOA/Microservices and AWS. Spearheaded the shift to an elastic, stateless infrastructure to enhance application clustering and scalability, leveraging Infrastructure as Code (Terraform). Lead the DevOps team in building and maintaining robust CICD pipelines for web, mobile (iOS/Android), and native electron applications.Key Accomplishments:• Architected and deployed the company’s initial AWS infrastructure, CICD pipelines(Bamboo/BuildKite), SIEM(SumoLogic), monitoring(DataDog), disaster recovery, and backup/restore services.• Led the successful transition from a single-tenant to a multi-tenant infrastructure and application stack model.• Led Infrastructure as Code project using Terraform to cover all AWS Infrastructure, Azure, Cloudflare, Auth0, and GitHub management.• Implemented critical internal business services including Identity Management, MDM, and Contract Management systems.• Established and managed the company’s compliance program, achieving SOC2 Type I and Type II certifications (6 times)• Developed and maintained Incident Response and Vendor Management procedures• Optimized Agile and Jira processes across all key departments, significantly improving collaboration and efficiency.• Deployed Auth0 for platform-wide authentication, integrating social and enterprise connections.• Currently directing a comprehensive platform rewrite using Next.js, GraphQL, and Docker containerization with Fargate.

For a pre-angel startup mobile application for the iOS and Android platforms, I designed all infrastructure-related services dealing with application service architecture, monitoring and alerting, log management, provisioning, configuration management, and CICD pipeline. Also, I set up a CICD pipeline using AWS CodePipline's Github integration. DataDog has been integrated with all services for monitoring and alerting. I provided CTO and CEO co-founders with business and architecture strategy consulting.Key Accomplishments:• Introduced first AWS platform and mobile application.• Conducted R&D for ansible configuration management and docker migration via strategic planning.

In this role, I steered PHP software development on back-end services for company's application and automated services using configuration management tools, such as Puppet/MCollective. I was able to collaborate with product, engineering, and operations teams to maintain operations element in all organizational products and services. I led internal applications development for LDAP and Single Sign-On (Okta) for corporate IT and spam/fraud services for engineering. I also built talented DevOps team, which included regular team management activities like conducting 1:1 meeting with direct reports, engineering management, annual reviews, and hiring.Key Accomplishments:* Met operational requirements and executed complex projects by coordinating with various department heads, including engineering, operations, product, finance, HR, customer support, and marketing.* Deployed Okta company wide providing Single Sign On for all internal applicationsMy secondary role was responsible for developing Weebly's Compliance Program. Primary tasks included:* Creation and maintenance of framework to develop and maintain formalized Processes and Procedures for all Weebly departments.* Developed training program for compliance for all Departments. Primary focus is PII and PCI-DSS but also included FERPA and COPPA.* Worked closely with legal on contract approvals. Main focuses are various compliance regulations and data privacy laws.* Worked with legal on automating engineering and operational requirements for all Weebly contracts including Education and Enterprise entities.

As an expansion of my Sr. Manager role, this position focused on an embedded model pushing the DevOps/SRE engineers towards a more robust Service Reliability focus. Project management was turned over to engineering managers that I trained to more effectively manage operational resources within their project management. This allowed the DevOps/SRE resources to have a greater impact on the operation of Cloud Services because it allowed individuals to focus and create in-depth knowledge on specific services, rather than a broad overall knowledge on all services. During my time as Director, I doubled the size of my team and hired a technical team lead to assist in management of day-to-day activities.Core responsibilities included:• Recruiting and building an effective team, which grew from 6 to 11 members during my tenure.• Growing SOA/Cloud/Architecture Services, which grew from 13 to 22 services. • Instrumental in development of standardized operating procedures across Engineering, Quality Engineering, Release Engineering and Technical Operations. Processes included the standardization and documentation for:• Cloud/Architecture Service Lifecycle Management• Production Acceptance criteria for launching new services• Release Engineering change control processes• Developing on-call hand off processes which reduced on-call thrash by 60%• Instrumental in defining Jira EasyBI Metrics for TechOps• Principal member in managing Jive’s new Cloud Search Engine with a DR initiative and mutli-geolocated services project.• Developed DR strategies for Cloud/Architecture Services

As the Sr. Manager of DevOps my primary responsibility was overseeing the DevOps teams that supported our SOA/Cloud/Architecture services and engineering teams. Cloud/Architecture Services included our Search Engine, Analytical Engine, Third party integration services, and various other external facing customer services. The DevOps teams were structured in a shared resource pool model to allow the DevOps engineer to gain experience across all Cloud Services. Core responsibilities included:• Recruited and built team from 1 to 6 members• Grew SOA/Cloud/Architecture Services from 5 to 13• Managed Services and Production OnCall teams for technologies including: Java, NodeJS, Kafka, Flume, HBase, Hadoop (HDFS), Redis, ElasticSearch, Sensei, MongoDB, Postgres, and Mysql.• Key member in driving application technology architecture and standards across all of Jive’s customer facing production services.• Used Configuration Management and CICD Technologies: Puppet, Jenkins, and internal deployment tools.• Key member in defining Project Management standards across all TechOps teams.• Key member in the redesign of the TechOps Jira Workflow, which reduced the amount of project planning and streamlined our Sprint Planning process.• Realigned TechOps Sprint Planning - DevOps team to be in more sync with Engineering. Was a key member in driving the changes on both Engineering and TechOps sides. This has reduced the amount of project planning and has streamlined our Sprint Planning process. • Developed a Controlled Documents processes which setup the foundation for developing standardized Policies and Procedures for TechOps and Engineering. • Wrote a Runbook SOP to help standardize our Runbook's formatting and data collected. • Key member in launching Jive’s largest software update change version 7.0. In addition to managing, I was also an individual contributor developing several puppet application profiles.

Over here, I evaluated all external / internal facing systems/applications for Boku Inc., including managing three internal teams, such as corporate IT, IT operations (production), and database operations team (database and data warehouse teams). Furthermore, I drove development of PCI-compliant internal processes and documentation for handling network qualification and network change control as the sole contributor. I also formulated all external and internal security policies for the company along with Created and implemented configuration management and CICD technologies utilizing Puppet and JenkinsKey Projects:• Organized Alert Logic daily Vulnerability assessment reports, integrated all systems physical and virtual into Alert Logic’s Log Analyzer, that generate PCI compliant Daily Log Analysis report.• Designed HA SFTP solution providing a secure communication method for sharing documents/reports with external partners/merchants.• Reduced server/VM build times from 1 week to 12 minutes by implementing PXE/Kickstart.

As a Chief Technology Officer, I collaborated with internal / external subject matter experts during requirements gathering, user acceptance phase and product presentations to customers. I also engaged with senior management to establish team goals and strategic milestones and evaluate progress. I was able to develop and implement company-wide security policies and procedures. Lastly, I provided end-user support to internal employees.Key Accomplishments:• Developed skills and increased productivity by mentoring systems administrators.• Drove business growth by designing and developing corporate and engineering systems that support Company's business needs.

Coverity provides Static Source Code analysis tools that aid developers in identifying and resolving the most critical defects in C, C++ and Java source code. Was sole System Administrator providing all Unix (HPUX 11, Solaris 8/9/10, FreeBSD 4/57, NetBSD), Linux (RHEL 3/4/5, Ubuntu 6/7, Fedora 3/4/5/6/7/8), Mac OS X 10.4 and 10.5 and Windows (Win2k, Win2k3, Win Xp, Vista, Win2k8) support to internal groups including Eng/Development, QA/Test, Build, Support, Sales Eng. and Professional Services. Was responsible for full hardware and software support for platforms including x86, x86_64, SPARC, IA64, RISC-PA. Defined all Developer Workstation requirements (hardware and software stacks) and provided Windows (XP) and Linux (RHEL5) Corporate Standard Build to all engineering personal. Maintained various corporate and engineering services such as (NIS, Active Directory, OpenVPN, NTP, DNS, DHCP, XMCP, SSH, OpenSSL, FTP, HTTP, SMTP, NFS, CIFS, Data ONTAP 7.X, BK - Bit Keeper, VMWare – ESX 3.X/vSphere4, Workstation 6.X, Virtual Center 2.5). Setup Backup Strategy using Veritas NetBackup. In addition to daily support and technical tasks, 50% of my managed objectives are focused on architectural design for implementing Corporate Standards surrounding Hardware, System Management, Identity Management, Data Storage (Netapp NFS/CIFS/iSCSI), and Virtualization Strategies. Additionally, I am responsible for the strategic direction of the Coverity Engineering IT team, consisting of 2 full time members.

Served as the pre-sales technical architect and Open Source evangelist for enterprise accounts located in the Western Region of the United States.. Worked with customers to develop long term strategies in working with Linux and Open Source technologies. Provided analysis of system architecture and integration including: requirements analysis, Linux and Open Source software migration planning, Linux migration cost / benefit analysis, implementation planning, application integration planning, security assessment and management, systems and project documentation, and server consolidation and virtualization planning. Technical responsibilities included performing pre-sales technical support, product presentations and demonstrations, customer proof of concepts, and creating technical solutions based on the customer’s architecture and business needs.

Played a key role in defining, architecting and implementing Epiphany’s Sales and Services application as a Back Office Application to the Retail sector of Wells Fargo Bank. The application is being used as a Center Focal point to retrieve and process Customer information that is stored in legacy systems. This implementation utilizes Web Service calls to engage these legacy systems and uses an Oracle 9i database to store Epiphany Meta Data and Operational Data (predominately User Productivity Statistics used for Reporting). Was responsible for Initial Project Back-End Systems setup and Application Deployment design and implementation for Universal Workstation. Architected and setup all development and production server environments (3 Tier) as well as all Engineering workstations (approx. 40, 1 tier). Environments consisted of Dev, Integration, QA, Staging Prod, Prod QA, Training, and Prod. Was Release and Build Manager for first two major releases. Played a key role in architecting and implementing Application build and deployment processes, using ANT scripting technologies. The build process contained java compilation and deployment tasks (JAR, WAR), SQL DML and DDL tasks, Epiphany propriety Module and Delta Module Loading tasks, and Epiphany Service Generation tasks (ServiceGen and AdminDeploy). Was key role in defining and implementing Upgrade procedures for Epiphany 6.5.3. Included Web Server migration to IBM HTTP with GZip, SSL, and Site Minder modules. Migration and upgrade were caused by Single Sign On requirements with internal NetTegrity group. Integrated UW with MQ Mainframe over SSL. Was key role in defining and establishing Support Procedures for application within the Wells Fargo Ent. Managed a team of eight people (2 offshore) for migrating our existing application from a 3 tier single app server architecture to a 4 Node IBM Blade Cluster and provided day-to-day support/maintenance for the entire appl stack.

Short term project as a contractor. Primary customer was GNC (General Nutrition Center). Drove Project Plan and Resource Allocation requirements meetings. Created and delivered end to end project plan for GNC’s Epiphany Websphere upgrade project. Coordinated with off site Development and QA teams to help implement the upgrade. Cross trained GNC and Harte Hanks employees on Epiphany Analytical Services and CME technologies. Organized weekly meetings to provide status reports to both Harte Hanks and GNC. Performed Upgrade in GNC’s Test environment and then rolled to Production with minimal down time (5 day rollout). Led a team for upgrading GNC’s (General Nutrition Center) Analytical Services application from 6.5.1.5 to 6.5.4.3. The upgrade to 6.5.4.3 required a WebSphere upgrade from 4.0 to 5.1 and introduced WebSphere’s Deployment Manager to GNC’s architecture. Team was responsible for creating a new ETL process using BCP and Stored Procedures within GNC’s SQL 2000 Operational Data Warehouse during the upgrade process. Appended new Data Model Scored fields to GNC’s Customer and Household Dimensions, adding new fields to Transaction and Dimension Filters on the Epiphany Front End. Performed performance analysis on GNC’s current schema, purged unused fields on the Customer and Household dimensions. Worked with GNC’s Operations group, providing them with a custom boot script written in Perl to start WebSphere and Epiphany services after the application server is recycled.

Responsible for migrating a hosted Epiphany solution to an in-house environment. Set up Application server, Web server and Email Server that connects to the datamart database. Installed and configured Epiphany Analytical Platform with Campaign Management and Email. Loaded metadata and Initial load data set, as well as ongoing Incremental data sets. Designed and Implemented Disaster and Recovery plans, which includes mirrored version of Production, with only a 15-minute lag time. Performed on-going enhancement requests and daily operations of Epiphany System. Develop JSP Reporting pages for internal Reporting System and System Admin on Production Online Stores. Core Skills:• Maintained Daily operations on Enterprise Class Servers in various environments (W2K, Solaris 8 and Oracle 8i) • Performance tuned Extraction Code and optimized Oracle and Epiphany environments for 150 GB Datamart • Developed System Enhancements using PL/SQL, Perl, and KSH Scripting• Developed Back-End Systems for various Touch Screen and One-Off Applications using Open Source Technologies (Linux, Mysql, Tomcat, and Struts) for Reflect.com and P & G (Max Factor and Cover Girl).• Developed and Maintain Marketing Loyalty Program Architecture and Business Processes.

Developed operational data sources (Pacific Wine Partners & Franciscan Estates) that draws from multiple feeds and transforms into Epiphany friendly format. All ETL processes were created using PERL and SQL Server SQL. Responsible for migrating a hosted Epiphany solution to an in-house environment. Set up application server and web server that connects to the datamart database. Installed and configured Epiphany analytical platform with campaign management and email. Loaded metadata and initial load data set. Provided support for on-going changes and manage daily operations. Developed and Provided Training Classes for Sales Representatives on how to use Epiphany.

Led implementation team to create an integrated view of customers to include all existing data sources for the Gap Inc. (sells its products through the Web, catalog and retail stores). The project objectives included streamlining data, as well as providing campaign management and analytics for a TeraByte Data Warehouse Environment. Aided Sales Reps with engineering support and provided initial project scope for sales contract. Attended all client meetings and served as client point of contact for this $4.1 Million system implementation. Worked directly with E.piphany professional services and Gap Inc. Marketing , POS, and Data Warehousing teams. Core Skills:* Gathering Business Requirements, translating business requirements into technical work plans and designing and developing a complete system architecture around client needs for a TeraByte Data Warehouse Environment.* Helped develop pre-processing scripts using Perl and Java languages and developed ETL loading scripts using Oracle SQL.Worked in cross-functional teams to customize and implement E.piphany’s CRM solutions and integrate them into client data sources. Participated in three client projects: AT&T Broadband (B2C), AltaVista (B2B2C), Reflect.com (B2C), and Nissan Motor Company. Core Skills:* Configuring and customizing the E.piphany Analytical Platform. Experience with ETL, front-end application development and campaign and list management.* Understanding of E.piphany’s Interactive Platform (Octane): architecture, working knowledge of user interface, developed scripts that interacted with knowledge center, oversaw implementation—worked directly with E.piphany professional services to port to Interelate (ASP) hosting solution.

Worked on cross-functional teams to customize and implement the Siebel Enterprise Application for the telecommunications industry. Clients included joint solutions development with Cisco Systems Laboratory for ISP/DSL/LMDS provider (B2C), a Competitive Local Exchange Carrier (B2B) and a DSL reseller (B2C). Core Skills:Configuring and customizing Siebel’s Enterprise Application. Comprehensive experience working with workflow manager, order management, call center and trouble ticketing, campaign and list management and server administration.Designed and developed an online mail order system through practical application of both structured and object-oriented program designs. Components of the system included: front-end GUI applications developed using Java, database connection via JDBC (Oracle), and developed batch programs on Unix platform. Prepared the Project Abstract that included the Technical Architecture and Source Systems documentation. Core Skills:Object Oriented Design and Development utilizing Java, System Integration testing, developing on both Client and Server platforms, and developing batch programs utilizing C.