Community Lead
Current- Account management & Relationship : providing the best member experience. monthly satisfaction interviews, move-in & move-out coordination, billing issue resolution, events & networking- Drive retention and account net promoter score by providing oversight and optimization for location-level satisfaction and feedback- Collaborate cross-functionally (Sales, Real Estate Advisory, Community, Enterprise Services, Billing, Legal, Operations) in order to eliminate roadblocks and create a clear pathway for long-term growth- Operations : day to day operations (cleaning, maintenance, security, IT), special projects, vendor management & coordination- Sales : touring new potential members, support follow-up, contract signing, revenue generation, upsell