•Worked closely with Store Manager and Executive Director to ensure all store operations are run effectively and efficiently•Train all volunteers on proper operations and protocols with an emphasis on customer service•Assisted in loading and unloading daily donations as well as sorted, organized and stocked donations and merchandise•Maintained neat and organized store appearance at all times, directed and executed all in-store visual merchandising such as store window displays and mannequins•Provided top level customer service and interacted appropriately with all donors, volunteers, and staff•Coordinated all in-store special promotions and events, as well as assisted in planning and execution of annual fundraiser

•Conducts deliveries of merchandise to business clients using personal vehicle, with a focus on maintaining safe, efficient operation and providing top tier customer service•Acquired items such as returned merchandise, cores, and parts from local stores or external dealers•Encouraged a safe work and driving environment by promoting responsible use of PPE and other protective equipment and protocols

•Responsible for supervising a team of associates in all functions related to the receipt and processing of merchandise entering and leaving the building as well as the upkeep of merchandise within the store and maintaining the stockroom.•Showed proficiency in POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app.•Assisted the Merchandise Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets.•Ensured that all receiving activities are in accordance with productivity standards timelines, clearly communicate all policies, procedures, and standards so that they are understood and followed by associates.•Provided an exceptional customer experience by ensuring the customer is always the priority at all times.

•Provide excellent customer service, maintain general safety •Perform monitoring and surveillance activities internal/external•Trained in Customer Incidents, Code Adam, Abusive Customer Guidelines, Violence in the Workplace•Store Alarm operator and Keyholder•Monitoring shrinkage control and prevention•Merchandise censoring and auditing

•Receives and unloads freight•Unpacks, process 'Customer Ready' and delivers newly arrived merchandise to selling departments•Fulfills customer orders from store inventory in a timely manner following quality standards, with a high fulfillment percent and sense of urgency•Prepares and ships customer's orders following quality, packing and shipping standards•Meets and/or exceeds delivery shipping expectations•Utilizes inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes•Accurate and efficient use of mobile and hand held devices•Assists in maintaining clean and organized selling floors and stockrooms•Provides general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures

• Proficient in all digital tools and processes • Expert in all enhancements used in the customer’s experience and store environment • Builds positive team relationships throughout the store to help inspire trust, teamwork, and influence behaviors to achieve desired results • Assists customers with a variety of transactions through a seamless and friendly experience • Defuses customer situations and provides resolutions in a timely and effective manner • Understands and supports all fulfillment processes • Demonstrates openness to change, including the ability to learn new technologies quickly and have the flexibility to adapt to new working environments

•Provide excellent customer service, receiver and unload freight •Inventory management system for inventory control processes