David L. Email & Phone Number

Bexley, Ohio, United States

• Successfully managed projects, personnel, and customer relations within the Technology department of a private school• Provided regular updates on departmental activities and achievements.• Collaborated with cross-functional teams to identify technology requirements and implement improvements.• Conducted comprehensive testing and quality assurance activities for software applications and systems.• Implemented innovative solutions to enhance efficiency and productivity• Successfully elevated customer satisfaction through newly created processes and support guidance• Facilitated and executed collection and distribution of laptops for students, faculty, and staff

Columbus, Ohio, United States

Baked, maintained, and sold sourdough goods. Kept track of inventory and online sales. Sold goods at local farmers markets.

Columbus, Ohio Area

• Provided on-site and remote technical support for data center personnel• Worked as the sole IT Engineer to provide support for 3 Columbus area data centers• Established standardized processes for new hires and deployments with other department managers• Worked independently to order and inventory IT hardware• Created documentation for end users and other engineers to efficiently resolve issues• Regularly accessed a restricted area to troubleshoot, image, and resolve workstation issues

Columbus, Ohio Area

• Support client incident and help tickets via ticketing system, email, onsite, and phone• Managed routers, layer 2/3 switches, and other networking devices• Managed and deployed Microsoft and Apple Workstation and Server Operating Systems and applications• Managed over 125 servers and over 2000 workstations across 85 clients, spanning several professions• Performed disaster recovery and restoration to new hardware• Acted as an escalation point and performed advanced troubleshooting on complex issues• Regularly interacted with and provided support for business owners and C-Level executives

The Ohio State University

- Provide on-site network and computer support for faculty, staff and students- Primary computer support contact at a remote site for Chemistry and Biochemistry- Work independently to diagnose and solve computer-related issues- Supervise student employees on Tier 1 and Tier 2 tasks

- Worked with faculty , staff, and research groups to design web presences that met their personalized needs- Developed and maintained web presences using the content management systems Drupal and WordPress- Educated users in the use of Drupal and WordPress to maintain and expand their web sites- Developed a front-end for a My SQL database driven application using AJAX technologies- Migrated research group websites from older platforms to new WordPress sites

- Provided on-site network and computer support for faculty, staff and students- Upgraded computer labs from Windows XP to Windows 7- Created, installed and managed Windows XP and Windows 7 images using Ghost and Microsoft Deploy ment Toolkit- Installed and helped maintain server hardware and other rack mounted equipment- Worked in a team environment to diagnose and resolve user issues