David Latosinski Ii Email & Phone Number

Creates projects, assigns resources to projects, monitors the status of projects, and runs reports.Works closely with professional services staff and finance to ensure timely report deliverables and accurate invoicing of clients pursuant to contract terms.Works with clients to: schedule projects, maintain clear and open communications as necessary during project engagements, obtain project related documentation from the client, and schedule report delivery.Works with clients and staff when project schedules need alteration, to ensure smooth management of any changes to the production schedule.Works closely with the sales team to ensure clients experience a smooth transition from the sales team to the professional services team; and to ensure client satisfaction with the work performed.Serves as primary communication point between sales and Professional Services to ensure project expectations are understood and regular updates are delivered throughout the project life-cycle.Maintains and improves internal/external project standards for consistency while allowing for flexible exceptions where warranted.In conjunction with the Account Management team, serves as point of escalation for dispute resolution purposes.Key contributor in the development of bundled project engagements that are fulfilled in a concurrent or sequential fashion.

Ann Arbor, Mi

Developed knowledge of Tyler products and services to gain a thorough understanding of products and services as they relate to existing clients.Successfully built relationships with new and existing clients to sell products and servicesContacted clients to determine needs and interest in purchasing additional products and services.Explained capabilities, answered questions, and researched issues in support of selling additional products and services.Followed up on leads from internal employees to investigate client issues, questions, etc.Managed sales cycles from lead generation to close of sale.Traveled to trade shows, user groups and/or client sites as needed.Met a pre-set annual sales quota.

Provides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently.Analyzes data reports, forms, and web technologies.Uses and programs SQL to resolve basic to moderate issues.Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).May assist with writing estimates for software modification specifications and documentation of support processes.May submit client issues to development team for resolution as needed.Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.May provide training to client end-users (typically via webinar).Creates or enhances documentation throughout the support process.Contributes to company knowledge library and/or Tyler Community.Participate in Early Adopter activities.Participate in User Group meetings and activities.

Master Of Science - Ms, Business Administration And Management, General

B.A., Psychology