David Laurent Email & Phone Number

Portugal

Houston, Texas, Us

As part of this role, I support the Global Partner Sales organization towards their growth aspirations. I do that by having my team and I deliver on key elements:* Strategic Execution & KPI Tracking | Implement initiatives and use data analytics for informed decisions, ensuring progress is measured against key performance indicators.* Process Enhancement & Collaborative Efficiency | Streamline processes to maximize productivity, swiftly identify and eliminate obstacles, and engage with various groups within BMC to ensure a seamless and positive sales, partner and customer experience..* Partner Program Management |Ensure partner access to tools and systems, oversee contract renewals, and implement a tiered structure to drive and improve partner relations, performance & experience

Houston, Texas, Us

Accelerating BMC’s Productivity by supporting the Business Operations Management team & their stakeholders. I do this by driving efficiency and agility in our day to day sales operations processes & running planning initiatives that ensure we translate strategy to quota deliverance in the quickest and most efficient ways.

Houston, Texas, Us

My focus as part of this role is threefold. My short term responsibility is to ensure that we forecast accurately at all times through data insights and deep knowledge and experience in the Sales Process. My mid term focus is on ensuring that we have sufficient & good pipeline that will support the growth and targets of the Go To Market Organization. My long term focus is to ensure that we are able to translate successfully our strategy as a go to market all the way to the quotas & targets set. A key aspect of the success of that role is to create strong and reliable relationships with the go to market stakeholders.

Houston, Texas, Us

• Overall ownership of the Asia Pacific region, responsible for the successful delivery of the support service and on time renewal of maintenance• Worldwide ownership of the Service Support (Remedy) on premise product line, working with R&D leadership on supportability of the solution• Management and development of a 20+ team of level 2 technicians delivering support around all core products of BMC Software (Remedy, BPPM, CLM, BladeLogic, etc).• Oversight of off-shore delivery of support services out of China and level 1 support from partners thru pre-defined KPIs• High pressure and high stakes escalation management with 25+ billions revenue companies • Sales leadership by actively promoting the highest level of Support (Premier) thru customer meetings and business value consulting• Applied leadership in managing and delivering transformational projects for the worldwide organization, around Customer Satisfaction, Knowledge Management (KCS), onboarding and solutions

Houston, Texas, Us

Managing all critical customer support escalations for the Remedy product line (Service Support and Atrium) in EMEA. This involves coordinating across multiple product lines, technologies and cultures and providing exceptional service to our most crucial Customers.

Houston, Texas, Us

During this time, I have assumed various roles, from:- Lead Technical Support Analyst on the critical service assurance products, specialising in the Patrol Performance area and Event and Service Management- Product Line coordinator, involved in the planning of releases from supportability requirements to strategic choice thanks to the strong customer background of the support organization- Lead Global Partner Support Advocate where I have rolled out the procedures, training and processes for a team of around 60 Partner Support Advocate accross all regions

Houston, Texas, Us