David Snyder Email & Phone Number

Leading the Harkness Group, we specialize in operational excellence consulting for video monitoring providers, optimization assessments for monitoring clients, and investment advisement for private equity firms looking to enter or expand their portfolio in the security space. Let's connect to discuss how we can maximize the potential of your business. ● Led a project for a Top-10 video monitoring vendor to re-engineer their monitoring operations intake process to reduce errors, improve operator turnover, and improve customer satisfaction.● Advised a Top-10 automotive dealer network on how to re-organize their daily operations & brokered negotiations with their monitoring vendor to maximize their security● Re-engineered the sales strategy for a video monitoring vendor to streamline their offerings resulting in a cleaner customer approach and easier to operationally fulfill and maintain service agreement resulting in faster installations and improved customer satisfaction#OperationalExcellence #VideoMonitoring #InvestmentAdvisement #HarknessGroup

Chicago, Il, Us

Sharing the value of the Calipsa product to Motorola's enterprise customers leveraging Pelco cameras. Motorola Solutions is a global leader in public safety and enterprise security. Our solutions in land mobile radio communications, video security & access control and the command center, bolstered by managed & support services, create an integrated technology ecosystem to help make communities safer and businesses stay productive and secure. At Motorola Solutions, we’re ushering in a new era in public safety and security. Learn more at www.motorolasolutions.com.

Dallas, Tx, Us

Managed Operations for all three business units (Stealth, Eyewitness, UCIT) including $15M P&L. Execute proven expertise to manage and streamline digital monitoring and security operations. Direct enterprise-wide merger integration and transformation efforts between new company’s three divisions; Stealth-Legacy, EWS, and Stealth-UCIT. Implement best practices, while overseeing technical site setup, site protocol collection, site alarming action, false alarm reduction, live video and event-based monitoring, incident reporting, video retrievals, recruitment of operators, quality control, and internal / external client advocacy. Led Stealth’s Stealth Vision monitoring platform development as executive sponsor. ● Managed security of 3000+ sites and projected growth of 40-50% per year.● Ensured seamless workflow by leading multinational staff across 6 locations, 600 FTEs.● Improved quality and labor utilization across Stealth’s operating divisions by executing operations playbook.

Dallas, Tx, Us

Within this job role, I oversee and protect 1100+ client locations using remote video monitoring by managing overall performance of Eyewitness' digital monitoring & security operations and P&L in the United States, Mexico, and Philippines. I am responsible for administering P&L for $5M department budget and multinational staff across 4 locations, 175 FTEs.My achievements are as follows:● Enhanced department and company growth by 400% over 60 months.● Reduced quality issues by 75% and enhanced department margin from 58% to 78% over 24 months.● Decreased operator response times by 80%, operator errors by 60%, and operator callouts/no-shows by 90%.● Enhanced department, company, and customer metrics through continuous and process improvement initiatives.● Reduced rework and improved customer satisfaction, launch times, standard work, and quality checks by spearheading cross-functional initiatives with customer success and field operations.

Saint-Ouen, Fr

Oversaw 6 repair, overhaul, layover sites, and 2 office environments. Adhered to standard work, removed waste, and improved process by developing policy, procedures, and strategy. Improved overall site, regional, and global operational metrics by managing office and shop kaizens. Minimized costs by $390,000 through utilization of check-in/checkout lockers and storage of shared tools improvement.● Executed 5S Program at main shop that decreased footprint by 30%.● Boosted worker productivity by 20% through policy strategy yielding $1.5M annual margin.● Reduced contractor expenses at 3 sites by $800,000 over 4 years through load-leveling staff.● Centralized and streamlined shop floor consumables that reduced costs by $250,000 annually.

Client: Global Top-5 Health Insurer - Served as BPM Consultant.● Documented Current State, evaluated bottlenecks & issues, worked with subject matter experts to design and rollout future state for Software SDLC process● Rolled out RACI & Swimlanes for future work to executive leadersClient: Top-10 National Bank - Served as a BPM Consultant. ● Documented Current State, evaluated bottlenecks & issues, worked with subject matter experts to design and rollout future state for lending processes● Received "Customer Service Award" in June 2013 for exemplary work with client● Developed dashboard for project bringing daily transparency to executive leaders

Hunt Valley, Maryland, Us

Supervised 8-person department (mixing, milling, casting, curing, drying) and responsible for Lean/Six Sigma projects within multiple shop & office departments. Led and facilitated projects including: Process re-engineering & audits, dashboard systems development, kanbans, kaizens, mistake proofing, metrics development, and capital budgeting. Present analyses to senior management.● Developed dashboard system for company, reducing data entry by 35% and adding transparency.● Developed and led quality & process audits, identifying changes, and leading implementation.● Led a DMAIC project that resulted in a $500k reduction of scrap & boosted process yields by over 75%.● Implemented Lean Walks, Turnback system, and re-engineered 5S system for entire company.● Reduced spindle scrap by 90% by mistake proofing manufacturing & assembly work instructions.● Increased yields by 37% and saved 11% of material via new equipment usage that had a positive ROI after 13 mos.

Stratford, Connecticut, Us

Led internal & supplier quality projects for Ground Test. Responsibilities included: auditing and re-engineering department procedures and acceptance tests, running office and laboratory Kaizens, solving production line problems, interfacing with Quality and Operations teams, developing supplier quality tests & audits, and designing fatigue tests for experimental parts● Traveled to China & domestically to audit, re-engineer and develop Acceptance Test Procedures for Blade Balance & other processes● Designed, Implemented, and analyzed experiments leading to 66% reduction of rotor blade process re-work● Worked on the Stealth Blackhawk program

Stratford, Connecticut, Us

Bs, Mechanical Engineering

Ms, Engineering Science