KEY RESPONSIBILITIES: Organizational development and consulting leader who leads the global design, planning and implementation of business performance improvement solutions. Diagnose organizational problems using tools such as DISC Profiles, maturity assessments, focus interviews using strategic questionnaires, capability assessments, role fit studies and 9-block models, stakeholder analysis, performance management process and tools assessment, and performance improvement coaching and training analysis. As a member of the leadership team, partner closely with Operations and Talent Leaders to develop the strategic direction of capability design and skills requirements to add maximum client value. Plan client journeys, project management plans including key deliverables, milestones, and resource allocations. Lead global project teams and contribute to business portfolio growth through sales, proposal development, and ROI valuation.KEY ACCOMPLISHMENTS: Conducted organizational assessment of an energy mining company that led to me developing a performance management system including developing the leadership role, process, Objectives and Key Results (OKR) training, and aligning the annual performance cycle with the strategic business cycle. Conducted an HR maturity assessment of a top food manufacturer with over 40% turnover on the shop floor and even higher among the leadership ranks that led to me helping them convert from a contractor to employee model, and to me developing a change management program to help the organization adapt, and a coaching program to help leaders lead the transformation.

KEY RESPONSIBILITIES: Recruited to lead global design, planning and implementation of business performance improvement solutions. Diagnosed organizational problems using tools such as DISC Profiles, maturity assessments, focus interviews using strategic questionnaires, capability assessments, role fit studies and 9-block models, stakeholder analysis, performance management process and tools assessment, and performance improvement coaching and training analysis. As a member of the leadership team, partnered closely with Operations and Talent Leaders to develop the strategic direction of capability design and skills requirements to add maximum client value. Planned client journeys, project management plans, key deliverables, milestones, and resource allocations. Led global project teams and contributed to business portfolio growth through sales, proposal development, and ROI valuation.KEY ACCOMPLISHMENTS: Created and led the People and Organization (P&O) practice capability area to design, develop, and implement client performance improvement solutions. Developed and implemented the internal performance management system using Trakstar, analyzing and reporting performance data that was used in Total Rewards. Converted one of our largest client accounts from a single-site leader coaching program to a multi-site talent onboarding program.

KEY RESPONSIBILITIES: Conducted expert analysis and diagnosis of business professionals experiencing emotional and behavioral problems that impacted work performance and life functioning. Coached leaders and executives to improve performance, build confidence and executive presence, and improve communication and leadership skills. Conducted presentations and workshops for business leaders and professionals on how to lead change and engage people. KEY ACCOMPLISHMENTS: Helped top leaders in major consulting firms better understand the role of human behavior, fear and stress, and adaptation to change in organizational transformation and change management, which led to my recruitment into a global consulting leadership role to design and implement people and organization capabilities.

KEY RESPONSIBILITIES: Recruited to lead the design and implementation of behavioral programs in one of the largest trauma centers in the US. Developed operating models for community-based clinics for underserved client populations. Managed staff of nurses, counselors, and medical professionals; designed training and coaching programs. KEY ACCOMPLISHMENTS: Recognized by peers and leaders for improving organizational processes that decreased client wait times and increased client access to care. Recognized for creating an innovative employee rotation staffing model to staff multiple community clinics with inadequate hospital resources resulting in full coverage and no care gaps. This resulted in my selection for a competitive 12-month leadership fellowship program implemented by Harris County, TX.

KEY RESPONSIBILITIES: Led the development and implementation of compliance and employee training programs for rural clinics in Northeast Texas, which struggled with health disparities and access to care. KEY ACCOMPLISHMENTS: Designed the maturity assessment model and tools for evaluating clinic program quality and compliance, and the training and coaching programs for closing performance gaps and improving compliance.

KEY RESPONSIBILITIES: Recruited to rescue the Foundation from financial and regulatory non-compliance leading to legal proceedings. Led the turnaround operations of a foundation dedicated to funding health services for the critically ill. Developed and maintained relationships with financial donors, developed strategic and business plans, and engaged the stakeholders and Board of Directors.KEY ACCOMPLISHMENTS: Rescued the Foundation, restored compliance with city, state, and federal regulations, and dissolved the organization with no further legal actions taken against it, leaving the Board in good standing.

KEY RESPONSIBILITIES: Recruited to lead the largest department in the city health department responsible for over half of funding to city and regional health programs. Responsible for procurement, operations, and political communications.KEY ACCOMPLISHMENTS: Streamlined contract procurement process and instituted accountability measures which reduced contract procurement time from 9 months to 30 days. Reduced amount of unutilized funds from $1M to $300K within the first year. Was the Director during Hurricane Katrina in 2005 which destroyed the city; led the restoration of the health department after Katrina, leading to national recognition by Boston College at their annual social work conference the following year.