Managing Director - Technology Infrastructure Delivery
Dublin 2, Ie
With a solid foundation of technology and operational experience David returned to client-facing work with Accenture. During this time, David’s focus was on leading infrastructure managed services operations and transformation projects. David's team's supported client's mission-critical ERP and customer-facing systems. David built global delivery teams, established high performance practices and implemented automation to deliver positive client results. David lead teams including Service Desk, Server Support, Data Center Operations, Desktop Support, Network Management and Database Administration. This role included serving a wide variety of clients including Reliant Energy, Washington Gas, Affirmative Insurance, L’Oreal USA, Starwood Hotels, Allianz, Celanese, Caterpillar, Hostess Brands, Stanford Hospitals, and Citizens Bank. At Citizens Bank David assembled a diverse global team of 100+ network engineers and developers to complete a Network Transformation Program. The Program impacted 15,000 users in 1500 locations resulting in $10M/year in savings. David was initially brought in to address delivery issues and quickly made course corrections to get the program back on track. At Caterpillar, David directed a global production services team of 80 people in three locations (United States, South America, Asia) that supported business-critical IT applications for company dealers in Asia, Europe, Middle East, Australia, Latin America and the United States.During this time, David also began serving as a Quality Assurance Director for numerous Infrastructure Managed Services and Transformation Projects. In addition, David continued to build on his commercial management skills through involvement in contract negotiations and becoming a recognized leader in managing the various cost components of complex global delivery teams.