David Learned, Cspo Email & Phone Number

Worldwide, OO

• Oversaw the aggregation of data from 19 source systems into a unified application database and UI (V360)
• Leveraged Generative AI (GenAI) to produce user-friendly explanations for Rules Engine outputs
• Led data analysis and mapping of source system extracts; negotiated data contracts and architecture
• Monitored and enforced data governance rules to ensure consistent application of principals for data ingestion, aggregation, and UI consumption
• Advised on technical design and data architecture; wrote production-ready SQL for key components, code-reviewed developer outputs, developed queries for automation testing
• Collaborated directly with executive stakeholders to negotiate delivery scope and timelines using a consultative approach

New Plymouth, ID, US

• Owner of Factoring platform, a finance & payments application generating $40 million in revenue annually
• Designed and implemented new workflows, working agreements, and development/intake cadences with IT and business to facilitate the transition to Agile/Scrum
• Presented to C-suite and executive leadership biweekly on product development progress and objectives
• Architected database schemas, mapped system workflows, designed synchronous and asynchronous processes, reverse-engineered legacy code to convert to modern APIs
• Wrote, code-reviewed, debugged SQL for database queries and stored procedures
• Developed QA and UAT testing plans to maximize testing coverage and minimize production-impacting defects

Stamford, CT, US

• Inaugural Product Owner for Spectrum’s enterprise telecom customer service portal
• Oversaw aggregation of data from 11 internal sources, including bi-directional integration of a full-service ticketing system
• Expanded Product Organization with 5 new hires; defined skill tree requirements for new Product Owners, led interviews, justified hiring recommendations, and facilitated onboarding and training activities
• During COVID, facilitated the most productive year in Program history, delivering 18 major new Features (20% increase from prior years); unified the organization through curiosity, influence, and trust
• Led the conversion from waterfall to Scrum methodologies; organized re-structuring efforts, modeled and implemented workflow changes, established new working agreements for 35+ team members
• Wrote, modified API contracts using Swagger.io for automated code-generation

Englewood, CO, US

• Co-Inventor of United States Patent Streaming Media Distribution Management (#11,281,791) granted Mar 2022 for the design and architecture of GameFinder service
• Technical Product Owner of Microservices and API development team, responsible for development and maintenance of all SlingTV APIs
• Maintained a 98% defect-free production deployment rate
• Led API contract negotiations and acted as solutions architect to design and maintain performant (< 1s database query runtime), minimalistic services
• Negotiated business initiatives to against ‘minimum viable product standards’; increased delivery efficiency by 30% through iterative delivery and validation
• Solutions architect for GameFinder initiative; responsible for data modeling and architecture in first cross-functional Sling initiative

Bloomfield, CT, US

• Oversaw 5 applications, 7 ETL processes, and all reporting out of Sales Operations applications
• Technical owner of first integration between HealthSpring and Cigna systems; established hand-offs and dependencies between 4 independent workstreams and owned testing/sign-off of delivery
• Documented and prioritized business and technical requirements for hand-off to IT
• Optimized system processes, automated manual functions, and improved workflows resulting in: 50% reduction in the time to onboard new sales partners 5-minute reduction in call duration for telephonic Medicare enrollees.
• Identified and resolved technical and procedural compliance gaps; designed solutions to enforce and exceed federal legal standards while providing regular reports to stakeholders
• Led biweekly focus groups and interviews with end users, management, and key stakeholders; prioritized feedback and integrated changed into product roadmap

• Facilitated 3 successful CRM implementations and 4 successful HRM/HRIS implementations
• Designed, implemented internal workflows and processes for sales and marketing operations
• Authored and launched the OmniWorks Program, a phased implementation and adoption plan based on industry best practices for the successful roll-out of CRM and HRM systems
• Conducted customer requirements analysis and consulted on system optimization, process mapping, gap analysis, and system configuration requirements
• Analyzed, scrubbed, and standardized client data before importation to preserve data and system integrity
• As Product Manager, collaborated with developers to plan, document, and execute system enhancements and new feature developments based on market research and gap analyses

Bachelor Of Science (B.S.), Marketing (Sales)

European Marketing, International Business