David Leedy, Itil Email & Phone Number

Denver, Co, Us

I transform middle-market company IT departments into profit centers.• Experienced and Proven Digital Transformation Specialist• Simplifies business and systems complexities• Uncovers value in systems and capabilities during Mergers & Acquisitions due diligence and integration• Creates new revenue opportunities• Improves employee and customer satisfaction scores and business performance

Denver, Co, Us

Promoted to Vice President, Technical Operations as leader of Enterprise Architecture, Infrastructure, and IT Support teams. Responsible for technology strategy, cybersecurity, M&A due diligence & integration, program development, execution and support of IMA’s on premises and cloud technologies (AWS and Azure), data centers, infrastructure, branch office connectivity, business continuity, data integrity, intranet and productivity systems. • Primary IT representative on Mergers, Acquisitions and Partnership Integrations and Development team.• Successfully integrated 20 new acquisition/partnerships into corporate network, workstation, and technology standards, including the migrations of Microsoft 365 tenants.• Implemented Large Language Model (LLM), based on ChatGPT 4 and hosted in Azure, to pilot AI capabilities for Sales team.• Implemented Azure-based Data Lake, connected to Power BI for front-end reporting and analysis capabilities.• Designed and implemented end-to-end Identity and Access Management system, integrating UKG (HRIS) to Okta and Microsoft Entra (Azure AD) to facilitate automated Role-Based Provisioning (RBP).• Defended against major ransomware attack and recovered business within 72 hours while all cloud-based systems remained fully operational.

Denver, Co, Us

Lead team responsible for on premises and cloud infrastructure, including on premises networks, data centers, servers, storage and audio/visual systems. Charged with reorganizing and combining Infrastructure and IT Support teams into a new Technical Operations department.• Reorganized Infrastructure and IT Support teams into new Technical Operations group; developed career development matrix for team members, resulting in increased employee satisfaction and productivity while reducing turnover.• Facilitated a 100% work-from-home migration for the entire company in <72 hours in response to the pandemic.• Improved internal company Net Promoter Scores from -46 to >98 on rolling 6-month average. • Developed and deployed new corporate intranet, based on Microsoft SharePoint Online and Microsoft Power Platform.• Migrated email system from on-premises Microsoft Exchange to Office 365.• Developed and implemented IT Infrastructure Roadmap to guide planning a development of IMA’s infrastructure and cloud-based systems to meet not only current company needs, but also support future solutions and opportunities.• Audited and inventoried all end-user hardware; negotiated with Dell to secure discounted laptop models with a four-year hardware refresh policy and upgraded all employees within three years while achieving 30% savings on hardware expense. • Founded Enterprise Collaboration, Communication and Content Governance Plan and Team to improve organizational adoption, standardization, and optimization.

Broomfield, Co, Us

Inherited a department with no formal business continuity/disaster recovery plans, policies, procedures, or protection systems.• Establishing Business Continuity and Disaster Recovery Plans: Developed a comprehensive Business Continuity and Disaster Recovery (BCDR) Incident Management plan. Led the team through a disaster recovery simulation, re-architecting the system for optimal data protection and Service Level Agreements. Architected and executed a plan to build a production data center in Denver with a failover data center in Phoenix. Implemented data replication and backup capabilities based on best practices, ensuring 100% data protection.• Seamless Data Center Migration: Successfully moved all servers, networks, and relevant systems to the new production data center over one weekend. Completed the project on time and on budget, achieving 100% system protection for the first time.

Longmont, Co, Us

Promoted to Director, Technical Services. Responsible for strategy, planning, execution and support of the hospital’s Information Technology, including: data center, infrastructure, desktop systems, intranet and productivity systems.• Designed a new, state-of-the-art production and failover data centers in 6 months; overhauled servers, storage, networking, HVAC, electrical, data replication, and physical layout with only 4 hours of planned downtime for entire project. • Supported implementation of new McKesson Electronic Medical Records (EMR) system for hospital, earning ARRA bonus funding for hospital.• Revamping Data Center Infrastructure: Designed and implemented a state-of-the-art data center within six months, overhauling servers, storage, networking, HVAC, electrical, and physical layout. Completed the project on time and on budget with less than four hours of planned downtime, no unplanned downtime, zero impact on patient care delivery, total BCDR capabilities, and capacity for EMR implementation.

Longmont, Co, Us

Lead team of Systems Engineers, Systems Administrators, DBAs, Computer Technicians, Systems Developers, Help Desk and Manager of Systems Support.• Reorganized Technical Services team to ensure subject matter expertise and accountability.• Implemented new email and unified communications systems, based on Microsoft Exchange/Outlook and Lync.• Designed, implemented and governed new Hospital Intranet, based on Microsoft SharePoint.• Redeveloped Physician On-Call system to improve coverage and physician satisfaction

Palo Alto, Ca, Us

Managed Systems, Networking and Storage Support Teams. Was also Global Workforce Management Lead.• Recognized for leading the most successful Cloud Beta support program in company history.• Launched a new Colorado support center that reached productivity ratings 76% higher than the global average. • Achieved 93% employee satisfaction ratings and 92% customer satisfaction levels while slashing critical escalation levels by 60%.• Driving Innovation and Support Excellence: Led the most successful Cloud Beta support program in company history. Established a new support center that achieved productivity ratings 76% higher than the global average. Attained 93% employee satisfaction and 92% customer satisfaction while reducing critical escalation levels by 60%.