David Lekam (Milt) Email & Phone Number

Lagos, La, Ng

India

◆ I work closely with customers to create and execute a successful plan that aligns with their business objectives and maximizes the value they receive from our solutions.◆ I lead client engagement and satisfaction efforts and ensuring monthly review with all clients while tracking and closing all outstanding clients’ issues◆ I Serve as the primary point of contact for my assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer lifecycle◆ I provide education and resources to customers to enable them to effectively use our products/services◆ I train clients’ staff on how to use the FMS and VT tracking applications◆ I ensure timely resolution of customers’ issues◆ I monitor the installations of GPS devices for all prospective clients◆ I conduct regular check-ins to ensure the clients are leveraging the full capabilities of our GPS and Video telematics platforms◆ In the course of my training, I have made 3 of the existing clients to increase their fleets using our tracking platform by 50%, 20% and 30% respectively depending on the size of their fleets◆ My training has made 2 customers to subscribe to our platform with a fleet size start of 50 vehicles and150 vehicles respectively◆ I proactively engage with customers to understand their needs, challenges, and objectives◆ I provide a follow up procedure on pending clients’ queries◆ Attend weekly and monthly reviews with my Senior CS managers and AVP for Nigeria via google meet◆ I travel to different states in Nigeria where our clients are to conduct platform trainings and monthly Business Reviews.

Lagos, Nigeria

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.• Compiled and analyzed data to determine approaches to improve update reports and performance.• Handled complaints, provided appropriate solutions and alternatives within given timeframes, and followed up to achieve resolution.• Performed duties and provided service by established operating procedures and company policies.• Trained project managers on tracking applications, software installations, and field engineers' monitoring and evaluation.• Successfully worked closely with senior management and team members for technical advice and solution to resolve customers' issues that were beyond my capability.• Handled key projects simultaneously, while maintaining a 99% satisfaction rate among my clients and engineers.• I have recruited 30% of the tracking officers and field engineers in charge of vehicle monitoring and GPS device installations on trucks locally and across 6 Pan African locations for Dangote Cement Plant.

Lagos, Nigeria

• Daily tracked assigned trucks, aimed at having optimum visibility of trucks' movement at all times• Generated journey history reports determining distance covered, fuel usage, waybill delivery time• Analyze various reports to determine and forecast the cost of operations and expected revenue• Tracked and analyze the vehicles-wise cost of fueling, maintenance, and other recurring expenses about running the fleet.• Daily checked for possible cases of tampering, suspected pilferage areas visited by trucks• Daily generated various fleet tracking reports for proper analysis and performance evaluation of drivers and trucks• Supervised the installations on new trucks, ensuring data are uploaded and visibility is achieved on the tracking application system.• Provided advice to fleet managers to meet all requests by scheduling, forecasting, and surveying current user trends• Worked closely with the top echelon management of the company to implement innovative ideas and processes

Lagos, Nigeria

• Troubleshoot faulty GPS tracking devices from customer locations in other to ascertain their respective problems and fix them for maintenance use• Take inventory of all the items to use for installations of GPS tracking devices assigned to my department on Microsoft excel.• In charge of items movement in and out of the company to specific clients' locations when requested.• Track and monitor the communication of trucks with already installed GPS tracking devices to achieve little or zero downtime of truck updates through the tracking application.• Create a database for the movement of all products used for the complete installation of the GPS tracking devices.• Create a database for all the various sims used for configuration and maintenance such as local and international sims.• Trained Project Managers in charge of some distant clients' locations on the configuration of the GPS tracking devices to reduce the cost of sending the faulty GPS devices to the head office• Proved successful working within tight deadlines and a fast-paced atmosphere.

Holy Rosary College, Enugu Nigeria

• Taught Mathematics to Senior Secondary class 1, class 2, and class 3 • Taught Physics to Senior Secondary class 1, class 2, and class 3• Taught Introduction to Computer Science to Junior Secondary class 3• Prepared lesson notes for those classes assigned to me• Educated the students via tutorial classes and normal classroom periods• Scored tests, assignments, examinations, and graded results accordingly• Attended some administrative duties assigned to me by the Principal