• Work Order Life Cycle Management/Pipeline Management for the Service Department.• Innovate new systems for streamlining work processes in the office and on our CRM tools.• Fabricate user friendly interactive dashboard reports in Excel.• Produce detailed KPI financial reports on a daily, weekly, and monthly basis for various departments.• North Boundary CRM Systems Administrator.• Spearheaded the production of our company’s interactive maintenance task sheets project.• Successfully collaborated with various department leaders in the data migration for our company’s new ERP system.• Ability to work independently in a fast-paced team environment, adjusting to changing priorities.• Provide technical support and troubleshooting.• Administrative tasks such as compiling agendas, meeting minutes, data entry, filing and etc.

• Association Management• Collaborated with several team members both internally and externally to ensure monthly networking programs and annual hallmark events were carried out successfully carried out and fulfilled the required scope for each project• Registration, invoicing, CRM management, surveys, and utilization of Database Management through several AMS such as MC, CIVI• Periodically coordinated the logistics of preparing member congratulatory awards for each account’s distribution• Demonstrated leadership skills through training employees on company SOP, resolving technical inquiries and creating self-developed training guides intended to improve work efficiency and reduce task confusion• Prepared agendas, meeting minutes & detailed reports for the monthly Executive Board Meetings

• Responsible for the Administrative, Finance & Co-Leading the Production Department• Prepared agendas, meeting minutes & detailed reports for the weekly Sales, Finance & Production Meetings using Excel, Word, Air Table & Builder Prime for accurate data analysis• Demonstrated leadership skills through training employees on company SOP, technical inquiries and self-developed training guides intended to improve work efficiency and reduce task confusion• Collaborated with the Production Manager to determine reliable vendors to procure necessary materials to reduce overall COGS• Constantly developing newly required forms that benefitted both the company and the employees• Created automations for inventory tracking system to determine the appropriate time to reorder when inventory was low• Weekly preparation for upcoming jobs/measures/services/walkthroughs through Company Cam & Google Calendar• Daily income revenue receiving, tracking, and performing of COGS calculations • Daily reviewing of proposals & contract to mitigate unnecessary expenditures • Reliably resolved inquiries regarding payment, financing plans, COI and work orders/changes requested by clients• Troubleshooted technical issues

• Successfully performed bookkeeping records and conducted internal and external payroll through QuickBooks• Routinely transcribed billing requirements from paper onto Sage Timeslips and sent out to clients on a biweekly period• Dedicated office management professional with experience handling a wide array of administrative, technical and executive-support tasks• Excel at resolving employer challenges with innovative solutions and process improvements to increase efficiency• Skilled relationship builder with the ability to work with different personality styles• Demonstrated leadership skills through training employees on company SOP, technical inquiries and self-developed training guides intended to improve work efficiency and reduce task confusion• Reliably procured required supplies requested by company for employer’s personal life and professional businesses• Co-Managed real estate property duties• Responsible for company’s technical troubleshooting

• Technical troubleshooting through SQL and XML• Performed requirements gathering, work item creation and testing• Provided ticketing management through Sharepoint and Azure• Lead weekly meetings with clientele to demonstrate and verify work requirements• Designed references and training materials/documentation for easier end-user navigation

• Acted successfully as liaison for rental/sales parties• Vetted candidates thoroughly to reliably offer up quality tenants for rental properties• Trained new coworkers in software applications and appropriate behavior guidelines/sales techniques

• Trained other members of the office in Real Estate related software and tools• Facilitated rentals in the Brooklyn Area

• Developed a tutorial binder for new entrants to efficiently familiarize themselves with the company's appliances, software and programs• Assisted the HR manager with her duties on a daily-basis• Addressed personal errands requested by HR Manager and CEO

• Entered Data into excel workbooks on a daily basis• Updated Quickbooks• Reconciliation• Babysat puppies at the office

• Maneuvered through work-traffic in the front of the house to ensure clear work flow and properly accommodate clientele requests• Effectively dealt with cash handling on a daily basis• Followed restaurant’s opening and closing procedures along with back of the house quality control at the end of every night shift

• Developed a food training menu detailing our entire menu with portion, style, warnings to ingredients pertaining to allergies.• Trained new employees in our restaurant's customs and menu• Increased sales by offering food pairing suggestions• Catered to an average of 30 tables an evening shift