Synergy Compliance is a leading Australian professional services firm specialising in Information Security, Privacy and Risk Management.We support clients from industries including Critical Infrastructure, Healthcare, Education and Not-for-Profits and moreLed the business from start-up to stable of operation with 10 employees, carrying responsibility for the PnL, employee group and business operations.https://synergycompliance.com.au

Through 2021 and into 2022, steered Qantas through the highly ambiguous and dynamic COVID landscape to ensure airline readiness to accept customers for international travel.Responsible for both the airline and customer readiness to meet COVID health requirements. COVID requirements touched all parts of the airline (and airline partners) - requiring management of a large stakeholder group and a broad cross-functional program team.Responsible for the design and implementation of the end-to-end business capability - including frontline operations, digital and technical capability, policy and regulatory compliance.Successfully delivered a suite a of solutions to meet the challenge and enabled a resumption of international travel. The solutions included customer-facing communications, digital health compliance tools, frontline operational processes (at the airport) and exception handling capability.

Partnering with Executive Leaders across Qantas Group to develop business strategy and deliver large-scale and complex organisational change.A senior leader in the Strategy and Transformation team, coaching project managers and continuous improvement specialists, and prioritising resource allocation across competing business demands.Success in this role results from building trust with my stakeholder group, understanding their business priorities and forming a view of how to deliver meaningful outcomes in their organisation.Examples of recent work include the outsourcing of Ground Operations, COVID-19 response, Qantas operations strategy, commercial review of aircraft fleet, implementation of cross-functional operational change, program to restructure Qantas IT operating model

Reporting to the COO, responsible for an operational workforce of 500 across 6 geographic locations including Cabin Crew and Airports Customer Service. This business unit leadership role was responsible for a budget of $30m and for 4 EBAs.Led the organisation through a period of transformational change, driving an improvement in leadership capability, employee engagement and operating performance. Key achievements include a more productive, engaged and customer-focused workforce.

Responsible for the portfolio of strategic and transformation initiatives within Domestic Customer Experience, a customer-facing business unit of 8,000 employees.Setup a new team of project managers – as a team we supported the business with change programs and managed the portfolio through PMO.Range of business improvements include workforce efficiency, cost management, operational performance, people and attendance management safety management, readiness for the 787 aircraft launch

Led a broad-ranging commercial review of Q Catering’s supplier-base, achieving benefits of $3m by negotiating lower costs and supplier rebates, including 6 new contracts with high-volume, high-spend suppliers

Setup and operated a niche eCommerce retail business specialising in children’s toys as a sole trader. Launched from home and operated through two store fronts, managed the end-to-end business including merchandising, online marketing, website build and management, and back-end operations(Store is now closed)

Worked with clients in retail, construction and aviation to develop and execute supply chain and procurement strategies.

Partnered with clients in Europe and North America to develop automated logistics solutions to meet their business needs.

Based in Sydney, Australia. Transferred to Swisslog head office in Switzerland.