Research, analyze and resolve Customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions appropriate, while maintaining ownership of the issue.Panning product promotions, detailed planning, interface design, content regulations. Assist in the development, testing, and communication of operational policies and procedures.Identify service problems and conduct root cause analysis whilst signposting possible solutions.Establish and maintains positive working relationships with agents, peers, management, corporate, network, co-workers, and partners.Manages resources to ensure established service levels are achieved at all times.Effectively resolve all priority Complaint & Transaction escalated issues for respective sub-region.

Assists with inquiries from Expedia Headquarter Offices addressed to Senior Executives, Board of Directors, Legal Department, and Public Relations, as well as issues filed with Better Business Bureaus and Attorneys General. Represent Expedia with the up most professional and positive manner. Work with the Training Department to assist with training for new hires. Manages resources to ensure established service levels are achieved at all times. Effectively resolves escalated issues and other duties and projects as assigned.Research, analyze and resolve customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions appropriate, while maintaining ownership of the issue.

To handle all calls/emails pertaining to flight booking (airline schedule changes, name correction ) information inquiries and amend.Understanding of schedule air ticketing and procedures ( ideally using Amadeus )Operate flight procedures including ticket refunds , exchange of tickets.

To handle all inbound calls pertaining to hotel reservation and travel product information and other enquiries. To exceed customer’s expectation in terms of customer service & accurate information. To be able to provide information related to travel and tours for customer’s convenient traveling.

Performs administrative and office support activities for multiple supervisors.Duties include managing calendars, meeting and event arrangements, preparing reports, fielding and screening telephone calls, receiving and directing visitors, creating spreadsheets and filing.Supports senior-level managers and supervise other support staff.