David Leverett Email & Phone Number

Point, Tx, Us

Greenville, Texas, United States

Appliance sales associate responsible for directly engaging with customers, processing orders and tracking inventory. Assisting customers with design options and features as well as purchases and deliveries. • Price appliances using BOLT app and digital price tags using First phone• Assist management with Smartlist and inventory

Dallas/Fort Worth Area

At North Texas Epoxy, we create and install custom epoxy countertops, murals, vanities, shower walls, bartops and table tops. Our unique process and designs allow for any color combination. We are not limited by stone availability, slab sizes or exorbitant prices of imported exotic stones. We have design concepts from mimicking concrete, or simple and sophisticated Carrera Marble, to BOLD and loud exotic stones. The sky is the limit when you are designing the look of your home’s personality!www.ntxepoxy.com

Richardson, Tx

Dallas/Fort Worth Area

We work with business owners to improve their profitability by offering specialized tax incentives and cost savings for their business. These programs are typically overlooked or thought to only be available to the top 1% of corporations. Our team is dedicated to small businesses and has created a proprietary software which streamlines the process and makes it simple and easy for the business owner, their CPA or accounting staff. The dozen or so services we provide are contingent based upon results. Meaning we don't get paid unless we provide a benefit for you. Please reach out to me with any questions or to schedule your free analysis214-498-5139www.PropertyTaxCredits.com/279066https://www.sparkmyresume.com/279066david@mikstart.com

Dallas/Fort Worth Area

Sales & Marketing Manager / Licensed Texas Property & Casualty AgentRecruited to develop and execute integrated sales and marketing plan for agency. Spearhead B2B sales and marketing responsibilities, producing company image and marketing materials, managing website content, and propelling new business development. Present corporate services and solutions to customers. Source leads and deliver information on prospects to sales agents. Attend networking association, and business expo participation to promote brand awareness.Designed a new marketing program All aspects of social media (Facebook, Google +, LinkedIn, Website)Producer mail outs, flyers, handoutsProducer - Client assessment protocol, risk assessment surveyPhone and email scriptsMain agency contact for carrier relationshipsAgency liaison between carriers, underwriters, finance companies and marketing repsCreate and define carrier information (Target list, contact info...etc) into a digital filing system for agency quick reference.Attended Safeco Marketer and Producer schools

Dallas/Fort Worth Area

Assist Account Managers in verifying policies, motor vehicle reports and certificatesManage and assign carrier to agency downloads for all Texas locations (13 offices)Initial customer input into AMS360 ensuring accuracy Manage all incoming customer calls, mail, deliveriesMain contact for agency employeesMaintain Agency conference calendarEstablished procedures and protocol for Agency call centerPartnered with agency Account Managers to streamline downloads and check for accurate account information.Developed job description & procedures for front office

Plano, Texas

Provided frontline (Tier-1) customer support for technical telephony problems / questions for enterprise-level customer accounts. Created and maintained customer tickets and resolved ticket issues in a clear and courteous manner.• Managed call and ticket flow for MACs and responded to technical support needs of customers using multiple ticketing systems and applications.• Identified and solved technical issues with a variety of diagnostic tools (Matrix, PBX)Accomplishments: - Partnered with team members consistently meeting or exceeding customer service level requirements. - Collaborated with backbone engineers to insure all programming needs were met. - Team supported seven different corporations. Created an Excel spreadsheet with hyperlinks facilitating quick access to common issues for each client. This resulted in less time on the phone and conducting research which improved productivity and efficiency. - Selected as team lead and the “go-to-person” for the management team for insight on process improvement and documentation.

Coppell, Texas

Provided frontline customer support for technical problems / questions in a 24/7 call center environment working multiple shifts. Created and resolved customer tickets, building and maintaining customer loyalty in the process. In addition, provided base-level IT-support for other team members.• Expert in PBX programming using tools such as Avaya Communication Manager, Avaya System Manager.• Processed ticket closure using multiple tools and ticketing systems. • Worked with backbone engineers that insured all programming was completed.Accomplishments:* Selected to remain post acquisition due to performance metrics and professionalism.* Selected for most special projects including developing a matrix report based upon team member’s ticket issues. This provided valuable insight for management and improved customer service.* Developed monthly reports by client which highlighted ticket issues and status. This facilitated isolating problems needing resolution and issues. * Team lead on the night shift.

Coppell, Tx

Managed the daily operation for the recording studio and was first point of contact for financial analysts and technical support team regarding the Merrill Lynch Research on Demand System. In charge for the content and backbone operations of this 1-800 callers’ menu application for users (financial consultants) worldwide.• Recorded and deployed analyst commentary on the stock market. The voice on the callers menu for the replay application. • Communicated daily with clients and end-users regarding content, updates and changes to the Caller’s menu.• Troubleshot technical issues quickly that reduced downtime and potential financial impact. Accomplishments:* On and post 9/11, Merrill Lynch (a key client) system of communicating analysis internally was eliminated. Developed quickly a work-around that allowed employees world-wide to continue to record daily market analysis and updates. This generated business continuity.