David Gai work email
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David Gai personal email
• Led and motivated worldwide teams ranging from 400 - 4500+ employees and managed P&L as President and Head of Business Divisions exceeding $1.2 Billion-dollars for both Publicly Listed and Private companies across the Globe.• Senior executive with verifiable year-after-year success achieving revenue, profit, and business growth objectives within start-up, turnaround, and rapid-change environments.• Extensive Global Offshoring and operational experience with HP BEA, JDA Software & BMC Software managing a global P&L ranging $400Million - $1Billion+. Dramatically changing the delivery platform to become a strategic differentiator.• Strong international offshoring experience across North America, EMEA, Latin America, and Asia Pacific.• Customer focused and performance driven. Highly successful career rooted in the disciplines of sales and marketing. Also worked as Worked as Top 5 executive in multiple large scale, publicly traded companies and as CEO for a private equity backed startups.• Considerable transformational experience in bringing a high level of predictability and profit margin improvement for several Professional Services / Support Organizations (JDA Software, BMC Software, HP, EMC & BEA). By 500+ basis points or more.• Identify key area of strategic growth by converting implementation services to strategic core business. Such contribution to the top line averaged 15-20%.• Strong client focus with passion for the field organization. Spent more than 80% on the road talking to Clients & Partners to develop deep strategic relationships. Consistently achieve services retention rate of +75% and support retention rate from 87 - 93%. (Fortune 500 Companies) C-Level Executive | President | Operation and Professional Services P&L Leader | Chief Customer Officer | Sales & BD | Growth Turnaround & Transformation | Visionary Leader | P&L responsibility | Computer Software Leadership | Business Unit | Shareholder Value | Public Companies Experience | PE Backed
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Chairman And CeoGaussiqScottsdale, Az, Us
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Chief Operating OfficerLeadspace May 2023 - Jan 2024San Francisco, California, UsPrivate Equity, P&L, Renewals, Sales, Revenue, Delivery, Support, Customer Satisfaction, SaaS, AI, Enterprise Software. -
Chief Experience OfficerLeadspace Dec 2022 - May 2023San Francisco, California, UsDrive End-to-end customer and employee experience by building cross-functional collaboration focused on sales, business development, revenue growth, product adoption, client retention and satisfaction. P&L, Renewals, Customer Satisfaction, Delivery, Revenue, Customer Support, Field Engineering.
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Chief Customer OfficerCentralsquare Technologies Nov 2019 - Jul 2021Lake Mary, Florida, UsReporting to the Chairman and CEO, responsible for all lines of service, revenue, ARR, NDR, customer retention and renewals. Private Equity, SaaS, P&L, Integration of Acquisitions, Public Sector.• Responsible for Revenue - Renewals, SaaS, Cloud, Services, License and Thrid Party.• P&L for Renewals. Customer Success, Professional Services (Implementations & Strategic Services), Education, Customer Support and Collections (CryWolf Business).• Renewals - Built and managed the renewals process to drive retention and growth driving ARR.• Developed Customer Centricity initiative to look across all functions of CentralSquare to drive continuous process improvements and maximize customer and business outcomes. Drove formal quality process across all functions of CentralSquare.• Integrated service delivery and support into product roadmap requirements by building robust governance for the Product Management, Product Development, Professional Services and Customer Support.• Consolidated from multiple customer support and professional services systems to standard integrated system, driving self-help performance and reusable knowledge artifacts.Metrics – EBITDA, Operating Margin, Signings, Bookings, Net Promoter Score, Revenue, Backlog Efficiency, Revenue Retention Rates, Corporate Quality. -
President, Chief Customer Officer, Head Of Offshore Operations, Professional ServicesBmc Software Jun 2015 - Nov 2019Houston, Texas, UsReporting to the Chairman and CEO, responsible for all lines of service, customer retention and Offshore Operations in India and Ukraine. Private Equity, P&L, Delivery, Implementation, Customer Support, Offshore Resources (India & Ukraine), NPS, Customer Retention, Account Growth.• Consolidated Professional Services, Education, Managed Services and Customer Support into one Customer Success Organization. Global leader across three critical operations.• Designed and managed the Chief Customer Office (CCO) managing Executive escalations, Customer interaction at the C level, leadership of post sales Customer Success, NPS, CXI and global customer satisfaction.• Developed intellectual property on a standard methodology developing standard metrics to drive consistent performance globally and across industries.• Customer Success - Managed P&L for all lines of Service (Managed Service, Strategic Consulting, Implementation Services, Customer Support, Education and Customer Strategic Operations Account Management).• Chief Customer Officer - Customer Retention Operations, Net Promoter, and Customer Strategic - Operations, Corporate level Escalation Management, Corporate Measures on Ease of Doing Business.• Restructured Customer Success Organization to assist in SaaS operations and strategy, while maintaining the legacy on-premise skills and building processes and solutions to assist customers in the transition to modern delivery models.Metrics – EBITDA, Operating Margin, Signings, Bookings, Net Promoter Score -
President - Customer SuccessBmc Software Sep 2014 - Dec 2018Houston, Texas, UsManaged P&L for all lines of Service (Managed Service, Strategic Consulting, Implementation Services, Customer Support, Education and Customer Strategic Operations Account Management).• Integrated service delivery into product roadmap requirements.• Consolidated from multiple customer support systems to one integrated system, driving record self-help performance and reusable knowledge artifacts.• Brought Customer Success from a unpredictable and poor performing P&L to a predictable and industry level positive operational margin.• Significantly improved the quality of services from about a 9% poor performance to less then .05% across an average of 800 active projects at any time.• Improved NPS to be a factor of 2X improvement over the corporate average, while introducing strategic services.
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Executive Vice President - Worldwide Services, Field OperationsJda Software Jul 2011 - Mar 2014Reported to Chairman and CEO, managing all Lines of Service. Cloud Operations, Consulting, Customer Support and Education.• Recruited to get operational control and build the strategic model for Services within JDA.• Key role in developing JDA as the largest Supply Chain Software Company in the world with the ability to define and gain further market share.• Generated consistent and predictable performance with the Services businesses.Metrics – Shareholder Value, Net Margin, Revenue, Customer and Employee Satisfaction.Acquired by New Mountain Capital and merged with Red Prairie. Listed on NASDAQ taken Private. -
Vice President - Worldwide Services (Iig Division)Emc Apr 2009 - Apr 2011Hopkinton, Ma, UsReported to the President of IIG Division, driving Revenue, Margin, Customer Satisfaction and Employee Retention for the Global Operations of Education, Consulting and Customer Support.Key leader in developing overall Division Strategy. Oversight for strategy and direction of the Services Organization (Customer Support, Consulting and Education).• Drove transformation of Lines of Service from sales support to full P&L businesses.• Established competitive differentiation within the market to gain market share in the Enterprise Content Management sector.• Defined integration points with Sales and Engineering across the Divisions to enhance execution against strategic direction.• Structured operational model for Lines of Service with corresponding metrics.Metrics – Net Margin, Revenue, Customer Satisfaction, Employee Satisfaction. -
Executive Vice President - Worldwide ServicesBea Systems Aug 2003 - Jun 2008UsReported to the Chairman, CEO and President. Listed on NASDAQ acquired by Oracle.Responsible for revenue, profit, customer satisfaction and employee development for the global operations of consulting, education, and customer support businesses.Drove 13% CAGR to US$1.1 billion over 14 quarters. Key member of BEA's Executive Leadership Team. Led on many of the company's strategic initiatives. Incubated and brought to market business units and global programs adding US$150 million to the bottom line. Co-developed 5 year product strategy working directly with CEO and Board of Directors.Developed a market-leading services organization of over 900 professionals in designing and implementing service-oriented architecture strategies for BEA's largest and most strategic customers.Metrics – Share Holder Value, Net Margin, Revenue, Customer Satisfaction, Employee Satisfaction.Acquire by Oracle. -
Ceo & PresidentEquitant Jul 2001 - Oct 2002Business Process Operations Company that specialized in the Order-to-Cash process for Global 1000 Customers, purchased by IBM in February 2005.• Consolidated 5 businesses located in Ireland focused on collections for global businesses to a leading Business Processing Outsourcer focus on accounts receivable and day’s sales outstanding to treasury disbursement. Built a global executive team. David Gai | Page 3• Led transformation of credit and collections business based in Ireland to leading Global order-to-cash (O2C) BPO provider.• Drove 10% to 30% improvement of DSOs for companies such as HP, Double Click, Lucent, and Cisco.Metrics – Owner Equity Value, Net Profit, Revenue Growth, Customer Satisfaction, Employee Satisfaction, Revenue Backlog and CashAcquired by IBM
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General Manager - Managed Services AmericasHewlett Packard Cmcd Aug 1994 - Jul 2001Developed and built a transformational managed services business to create and leverage C-Level relationships with customers. Transformed a traditional break/fix organization to a solutions organization addressing IT infrastructure challenges of going from Mainframe centralized operations to distributed environments incorporating ITIL and ITSM.• Transformed organization with flat growth, inconsistent execution, and poor customer satisfaction into a unit with organic revenue growth of 42% with 88% customer retention.• Grew business from 500 to 3,000 people in North America operations group from $85M to $980M with a 25% improvement in contribution margin.• Developed key relationships with complimentary service providers to strengthen HP’s Services offering and market reach.• Designed and implemented Global Account Management program with clear objectives and measures.Metrics – EBITDA, Operating Margin, Signings, Bookings, Customer Satisfaction -
Founder/PresidentGai Consulting Jun 1991 - Jul 1994Specialized in complex IT projects that were focused on value to the CFO and finance department. Used proven proprietary methodologies and approaches to execute large global initiatives on time and on budget.
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Western Region ManagerMyers-Holum Jun 1988 - May 1991New York, Ny, UsGeneral Manager - Sales, Account Development, Delivery and Profitability
David Gai Skills
David Gai Education Details
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Stanford UniversityAea/Stanford Executive Institute -
California State University-SacramentoComputer Science - Software Engineering
Frequently Asked Questions about David Gai
What company does David Gai work for?
David Gai works for Gaussiq
What is David Gai's role at the current company?
David Gai's current role is Chairman and CEO.
What is David Gai's email address?
David Gai's email address is da****@****are.com
What schools did David Gai attend?
David Gai attended Stanford University, California State University-Sacramento.
What skills is David Gai known for?
David Gai has skills like Business Intelligence, Software Project Management, Sdlc, Software Development, Business Process, Requirements Analysis, Process Improvement, Business Process Improvement, Solution Selling, Project Management, Strategic Partnerships, Change Management.
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