David L'Heureux Email & Phone Number

Burlington, Nc, Us

Graham, Nc, Us

Technician Responsibilities• Answer technology help request calls from all ABSS sites and Admin Offices.• Provide telephone technical assistance with operating systems, applications, hardware and network issues for all school system sites.• When troubleshooting over the phone isn’t possible, tickets are entered and routed to the proper team.• Maintain Web Help Desk (WHD) server with periodic updates and restart the WHD Server when needed. • Add/delete users to WHD database, giving varying levels of permissions.• Manage/edit asset category information within WHD.• Assist in WHD asset management.• Train staff on use of portable presentation podium unit.• Image computers as needed• Support for Technology Mail and Print servicesWebmaster Responsibilities• Design and maintain most pages on ABSS web site.• Post cancellations on website.• Provide remote support to webmasters who need extra help.HR/Finance Responsibilities• Maintain the AS/400 and TimeKeeper servers, including updates and backups• Maintain individual computers in HR/Finance Departments and School Finance Secretaries, including repairs, software updates• Manage AS/400 and HRMS user accounts• Manage weekly ConnectED staff imports via HRMS• Administer the Unique Identification System for the district• Administer the North Carolina Identification System for the district• Compile the annual SS200, SS300 and EE05 Reports

Burlington, North Carolina, Us

• Maintain the AS/400 and TimeKeeper servers, including updates and backups• Maintain individual computers in HR/Finance Departments and School Finance Secretaries, including repairs, software updates• Maintain the Human Resources and Finance Department websites• Manage AS/400 and HRMS user accounts• Manage weekly ConnectED staff imports via HRMS• Manage weekly phone and address changes in Aesop Substitute System• Administer the Unique Identification System for the district• Administer the North Carolina Identification System for the district• Assist in preparing the monthly Federal Department of Labor Report• Compile the annual SS200, SS300 and EE05 Reports• Act as a resource for technology and software related questions• Post Finance updates to the Board Meeting website

Burlington, North Carolina, Us

Provided telephone technical assistance with operating systems, applications, hardware and network issues for all school system personnel. Cataloged and reported issues to technicians. Managed proxy, help desk, and board meeting servers. Monitored servers and routers. Provided timely on-site support for central office personnel. Assisted in asset management. Developed FAQs for troubleshooting issues.

Burlington, North Carolina, Us

Laid out, designed and maintained the school system’s award winning web site. Maintained databases within the ABSS web site. Created and modified graphics for web sites. Acted as a resource to school-based web masters. Provided monthly staff development for school web masters, as well as bi-semester staff development for general staff. Wrote the district Web Page Board Policy. Developed and edited school system’s Web Page Guidelines. Monitored and backed up servers. Transferred site data to a content management system in 2006.

Burlington, North Carolina, Us

Designed and maintained html pages for the NetSchool web site. Assisted students with enrollment in online courses. Acted as testing coordinator for online students.

Burlington, North Carolina, Us

Designed PowerPoint presentations, transparencies, invitations, flyers, handouts, programs, and name tags for numerous workshops, board meetings, career fairs, and banquets. Designed handbooks and various note cards for the Division of Personnel Development. Compiled, edited, designed and bound the directory of school system personnel. Served on the planning committee for a technology mini-conference sponsored by the Alamance Area Education Consortium. Wrote major sections of the school system’s teacher recruitment plan. Served on the Strategic Action Planning Committee for the Alamance-Burlington School System. Researched information for presentations and grants via the Internet. Served on the web page development committee. Assisted in the writing of grants. Tracked budget forms. Posted vacancies on various Internet job sites.

Eagan, Mn, Us

Provided telephone technical support to corporate and home users on all aspects of Windows 3.1 and DOS environments, including system crashes, interoperability issues, networking questions, and hardware conflicts. Cataloged support issues. Attended technical and customer service training. Assisted peers in researching and resolving customer issues. Edited technical documents for coworkers.

Designed, co-edited, and co-wrote the alumni newsletter. Interviewed students and faculty for press releases. Wrote articles for parent’s newsletter. Designed annual auction catalogue. Developed forms, flyers, programs, manuals, newspaper ads, brochures and tickets. Developed graphics for publications. Compiled databases. Photographed yearbook and press pictures. Researched and wrote grants. Acted as consultant for hardware and software purchased for Macintosh personal computers. Acted as resource for principal and all departments.

Boston, Massachusetts, Us

Created, wrote, and edited graduate lab newsletter. Acted as network administrator. Tutored graduate students in word processing and desktop publishing. Recovered lost files and optimized hard disks. Upgraded software.