David L'Heureux Email and Phone Number
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Specialties: Skilled in Wintel and Macintosh environments. Experience with Microsoft Word, Excel, and PowerPoint; Adobe PageMaker, InDesign and Acrobat; Macromedia Dreamweaver and Fireworks; Apple iLife suite; Norton Utilities and AntiVirus. Experience with Web Help Desk; Apple Board Meeting Solution; Symantec Web Security and Lightspeed Total Traffic Control. Skilled in e-mail use and Internet research.
Alamance-Burlington School System
View- Website:
- abss.k12.nc.us
- Employees:
- 211
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Technology Manager For Human Resources And Finance And District WebmasterAlamance-Burlington School SystemBurlington, Nc, Us
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Technology Manager For Human Resources/Finance And District WebmasterAlamance-Burlington School System Aug 2011 - PresentGraham, Nc, UsTechnician Responsibilities• Answer technology help request calls from all ABSS sites and Admin Offices.• Provide telephone technical assistance with operating systems, applications, hardware and network issues for all school system sites.• When troubleshooting over the phone isn’t possible, tickets are entered and routed to the proper team.• Maintain Web Help Desk (WHD) server with periodic updates and restart the WHD Server when needed. • Add/delete users to WHD database, giving varying levels of permissions.• Manage/edit asset category information within WHD.• Assist in WHD asset management.• Train staff on use of portable presentation podium unit.• Image computers as needed• Support for Technology Mail and Print servicesWebmaster Responsibilities• Design and maintain most pages on ABSS web site.• Post cancellations on website.• Provide remote support to webmasters who need extra help.HR/Finance Responsibilities• Maintain the AS/400 and TimeKeeper servers, including updates and backups• Maintain individual computers in HR/Finance Departments and School Finance Secretaries, including repairs, software updates• Manage AS/400 and HRMS user accounts• Manage weekly ConnectED staff imports via HRMS• Administer the Unique Identification System for the district• Administer the North Carolina Identification System for the district• Compile the annual SS200, SS300 and EE05 Reports
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Technology Manager For Human Resources/FinanceAlamance-Burlington School System Jul 2008 - Jul 2011Burlington, North Carolina, Us• Maintain the AS/400 and TimeKeeper servers, including updates and backups• Maintain individual computers in HR/Finance Departments and School Finance Secretaries, including repairs, software updates• Maintain the Human Resources and Finance Department websites• Manage AS/400 and HRMS user accounts• Manage weekly ConnectED staff imports via HRMS• Manage weekly phone and address changes in Aesop Substitute System• Administer the Unique Identification System for the district• Administer the North Carolina Identification System for the district• Assist in preparing the monthly Federal Department of Labor Report• Compile the annual SS200, SS300 and EE05 Reports• Act as a resource for technology and software related questions• Post Finance updates to the Board Meeting website -
Help Desk TechnicianAlamance-Burlington School System Oct 2003 - Jul 2008Burlington, North Carolina, UsProvided telephone technical assistance with operating systems, applications, hardware and network issues for all school system personnel. Cataloged and reported issues to technicians. Managed proxy, help desk, and board meeting servers. Monitored servers and routers. Provided timely on-site support for central office personnel. Assisted in asset management. Developed FAQs for troubleshooting issues.
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Web MasterAlamance-Burlington School System 1997 - Jul 2008Burlington, North Carolina, UsLaid out, designed and maintained the school system’s award winning web site. Maintained databases within the ABSS web site. Created and modified graphics for web sites. Acted as a resource to school-based web masters. Provided monthly staff development for school web masters, as well as bi-semester staff development for general staff. Wrote the district Web Page Board Policy. Developed and edited school system’s Web Page Guidelines. Monitored and backed up servers. Transferred site data to a content management system in 2006.
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Netschool CoordinatorAlamance-Burlington School System Oct 2000 - Oct 2003Burlington, North Carolina, UsDesigned and maintained html pages for the NetSchool web site. Assisted students with enrollment in online courses. Acted as testing coordinator for online students.
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Administrative AssistantAlamance-Burlington School System Oct 1996 - Oct 2000Burlington, North Carolina, UsDesigned PowerPoint presentations, transparencies, invitations, flyers, handouts, programs, and name tags for numerous workshops, board meetings, career fairs, and banquets. Designed handbooks and various note cards for the Division of Personnel Development. Compiled, edited, designed and bound the directory of school system personnel. Served on the planning committee for a technology mini-conference sponsored by the Alamance Area Education Consortium. Wrote major sections of the school system’s teacher recruitment plan. Served on the Strategic Action Planning Committee for the Alamance-Burlington School System. Researched information for presentations and grants via the Internet. Served on the web page development committee. Assisted in the writing of grants. Tracked budget forms. Posted vacancies on various Internet job sites.
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Software Support RepresentativeStream International 1995 - 1996Eagan, Mn, UsProvided telephone technical support to corporate and home users on all aspects of Windows 3.1 and DOS environments, including system crashes, interoperability issues, networking questions, and hardware conflicts. Cataloged support issues. Attended technical and customer service training. Assisted peers in researching and resolving customer issues. Edited technical documents for coworkers. -
Administrative AssistantBishop Connolly High School 1991 - 1995Designed, co-edited, and co-wrote the alumni newsletter. Interviewed students and faculty for press releases. Wrote articles for parent’s newsletter. Designed annual auction catalogue. Developed forms, flyers, programs, manuals, newspaper ads, brochures and tickets. Developed graphics for publications. Compiled databases. Photographed yearbook and press pictures. Researched and wrote grants. Acted as consultant for hardware and software purchased for Macintosh personal computers. Acted as resource for principal and all departments.
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Computer Lab AssistantUniversity Of Massachusetts Dartmouth 1990 - 1990Boston, Massachusetts, UsCreated, wrote, and edited graduate lab newsletter. Acted as network administrator. Tutored graduate students in word processing and desktop publishing. Recovered lost files and optimized hard disks. Upgraded software.
David L'Heureux Skills
David L'Heureux Education Details
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University Of Massachusetts DartmouthWriting/Communication Concentration
Frequently Asked Questions about David L'Heureux
What company does David L'Heureux work for?
David L'Heureux works for Alamance-Burlington School System
What is David L'Heureux's role at the current company?
David L'Heureux's current role is Technology Manager for Human Resources and Finance and District Webmaster.
What is David L'Heureux's email address?
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What schools did David L'Heureux attend?
David L'Heureux attended University Of Massachusetts Dartmouth.
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David L'Heureux has skills like Troubleshooting, Training, Editing, Leadership, Staff Development, Management, Powerpoint, Microsoft Office, Microsoft Excel, Curriculum Development, Educational Technology, Program Management.
Who are David L'Heureux's colleagues?
David L'Heureux's colleagues are Sebastian Charazka, Joyce Bulot, Lynn Cole, Kathy Walker, Patricia Askew, Nicole Mims, Lynn Turner.
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