David Lin

David Lin Email and Phone Number

Manager of Customer Success @ Wolters Kluwer Legal Software
Mâcon, FR
David Lin's Location
Mâcon, Bourgogne-Franche-Comté, France, France
David Lin's Contact Details

David Lin personal email

n/a
About David Lin

✔ Experience with large-scale international organizations as well as smaller organizations;✔ Able to interact well in a multicultural and technical environment;✔ Able to work effectively at all levels in an organization;✔ Excellent active listening skills;✔ Problem solving and root cause identification skills;✔ Strong analytic and decision making abilities;✔ Team player and able to work with and through others;✔ Ability to influence team and move toward a common vision or goal;✔ Result, quality, solution and customer experience oriented;✔ Well organized, service and detail oriented;✔ Strong editorial, functional and technical background on all kind of communication projects.http://david.lin.fr

David Lin's Current Company Details
Wolters Kluwer Legal Software

Wolters Kluwer Legal Software

View
Manager of Customer Success
Mâcon, FR
Employees:
22
David Lin Work Experience Details
  • Wolters Kluwer Legal Software
    Manager Of Customer Success
    Wolters Kluwer Legal Software
    Mâcon, Fr
  • Wolters Kluwer Legal Software France
    Customer Experience Manager
    Wolters Kluwer Legal Software France Nov 2021 - Present
    Home Office/Paris
    In charge of Customer Experience for Wolters Kluwer Legal Software (Legisway, Kleos, LOP, easyQuorum) from on-boarding to delivery and beyond. Customer Success Management, NPS and internal processes optimization, claims management, Technical Key Account Manager (customers follow up and support). Communication project manager for Kleos@Microsoft Azure for France, Belgium and Sweden. Presentations to Regional Management Team.
  • Wolters Kluwer Legal Software France
    Software Project Manager / Trainer
    Wolters Kluwer Legal Software France Sep 2019 - Nov 2021
    Lyon
    Pre-sales, functional audits, on site/remote SAAS Law firms software deployements (configurations + templates coding + training) , tests, upgrades, end users support.
  • Deltace
    Projects Manager / Software Instructor
    Deltace Jan 2018 - Aug 2019
    Brie Comte Robert, France
    Projects management, backend tool training (Joomla CMS) and frontend (website + Android / iOS App) on site and remotely, monitoring of product developments and upgrades, creation of reference documents and internal procedures + functional testing and reviews of new products + After Sales Service (by phone or e-mail).Projects: Launch (analysis and clarification of needs / verification of compliance with the order form), implementation of the website / app, creation of logos and flyers, clean up / formatting and import of beneficiaries files, content integration and communication consulting, configuration of activities and calculation rules for benefits management, accounting initialization of Works Councils, Associations and Unions customer projects.
  • Edf
    Collaborative Service Pilot
    Edf Oct 2017 - Dec 2017
    Nanterre, France
    In charge of worldwide SharePoint Collaborative Service at EDF's IT Department. Relations with IT hosting outsourcer, Help desk Level2/3. Build and management of process. Notes and Quickr resorptions.
  • Orange
    Project Control Officer | Customer Experience Transformation
    Orange Apr 2016 - Oct 2016
    Arcueil
    Driving multiple projects for "Stores' Unmatched Customer Experience" program, in terms of issues, objectives, methodology, leadership and results. #Essentials2020
  • Hiramys Conseil Et Développement
    Business Developer (Training)
    Hiramys Conseil Et Développement Oct 2015 - Feb 2016
    Paris 12E , France
    HIRAMYS is a sales development consultancy firm specialising in the detection of high value-added business opportunities and organising B-to-B qualified appointments for businesses and local authorities in search of new French and international markets.
  • Private Home Construction
    Construction Project Manager
    Private Home Construction Jun 2013 - Jun 2014
    Région De Champigny-Sur-Marne , France
    High energy saving performance / green building conception and project follow up.
  • Op3Ft
    Communication Project Manager
    Op3Ft May 2012 - Jun 2013
    Région De Paris, France
    Conception of a communication strategy to introduce the Frogans project and then spread Frogans technology (cross-platform electronic publishing technology) over the Internet and throughout its community. Editorial production and mock-ups integration of the Frogans project's Websites and Mailing Lists (nb: the current Websites aren't the ones I've been working on). Internal communication support and team building.
  • The Walt Disney Company
    Content Producer
    The Walt Disney Company Sep 2011 - Dec 2011
    Chessy, France
    Editorial content management and promotions on Disney.fr : Films, Blu-Ray/DVD, Disneynature, Video Games, Live Events, Disneyland Paris, Princesses & Fairies properties.Digital Assets Management, Video encoding, Media values and SEO.
  • Lagardère Publicité
    Rich Media Project Manager
    Lagardère Publicité Jul 2009 - Sep 2011
    Paris 8E Then Levallois-Perret, France
    Online ads technical specifications settings (PSD, PDF and JS) according to in house ad server specificities. Interfacing between editors (elle.fr, premiere.fr, europe1.fr, parismatch.com, SFR.fr etc.) and the ad server technical support. Assistance to traffic managers. Rich media projects coordination (HTML 5, Flash, Takeovers, in-stream videos, catch up TV, IAB VAST 2.0, iOS [iPhone and iPad], Android).Member of the internal social media platform board (yoolink.fr).
  • Kahiloa
    Web Project Manager
    Kahiloa Apr 2008 - Nov 2008
    Montrouge, France
    Online content productions and management for Universal Pictures International France films and Benelux video websites/online promotions (Digital Assets Management, mini-websites, Flash animations, images and trailers editing, digital advertising campaigns, consulting, SEO and traffic follow up...) + Quoting, Planning, Reporting and Invoicing. Production studio management (5 people).
  • Disneyland Paris - Walt Disney Studios
    Mc / Coordinator
    Disneyland Paris - Walt Disney Studios May 2002 - Aug 2007
    Chessy, France
    Streetmosphere Animation (Ciné Folies) and Comedian as Director/Stunt Coordinator on "Moteurs...Action! Stunt Show Spectacular". Interactions with booth, stage units and international guests to manage the shows (audience = 6000+ guests a day).
  • Misphere
    Project Manager / Graphic Designer (Co-Owner)
    Misphere Jan 2003 - Dec 2005
    Val D'Europe, France
    Online and print communication tools conception and production (websites, tabloids, flyers, documents, graphical templates, animations, cdrom, videos ... )
  • Plastic Omnium
    Graphic Designer
    Plastic Omnium Feb 2001 - Sep 2001
    Région De Houston, Texas, États-Unis
    @ Houston Texas facilities. Corporate and products communication tools production, interfacing with french headquarter. General I.S. troubleshooting.
  • Young & Rubicam Advertising
    Graphic Designer / Marketing Assistant Intern
    Young & Rubicam Advertising Feb 2000 - Apr 2000
    Région De Boulogne-Billancourt, France
    Graphic design and traffic management (Ford Interactive Interface, NExx, Cegetel, Adobe...).
  • Tv5Monde
    Tv Production Assistant Intern
    Tv5Monde Jul 1999 - Sep 1999
    Région De Paris, France
    African division of french worldwide TV broadcasting. Assistance on various show :"Images de Pub", "Correspondances", "Y'a Pas Match" , "24h à Abidjan" set and post production assistance, press kit production, logistical management, in contact with Paris' biggest advertising agencies and TV commercials directors for selection committee (Jacques Seguela Euro RSCG, Christian Blachas - CBNews, Frederic Beigbeder ...).
  • Canal+
    Marketing Assistant Intern
    Canal+ Feb 1999 - Apr 1999
    Abidjan, Ivory Coast
    @Canal+ Horizons Ivory Coast. Special event assistance, monthly TV program content edition and update, Call center operator.

David Lin Skills

Project Coordination Digital Media Project Management Gestion De Projet Statistiques Web Marketing Social Photoshop International Environments Online Advertising Gestion De La Relation Client Cms French English Briefs Work Autonomously New Media Film Digital Strategy Corporate Communications Social Media Marketing Event Management Events Coordination Graphic Design Flash Animation Adobe Creative Suite Html 5 Web Analytics Disruptive Technologies Rich Media Video Production Video Editing Web Video Reporting And Analysis Executive Reporting Team Building Teamwork Team Leadership Team Management Crm Prospection Commerciale New Business Development Javascript

David Lin Education Details

Frequently Asked Questions about David Lin

What company does David Lin work for?

David Lin works for Wolters Kluwer Legal Software

What is David Lin's role at the current company?

David Lin's current role is Manager of Customer Success.

What is David Lin's email address?

David Lin's email address is li****@****lin.com

What schools did David Lin attend?

David Lin attended Iscom, Pigier.

What are some of David Lin's interests?

David Lin has interest in Animals, Musculation, Wide Spaces, Sports, Sports Extrêmes, Extreme Sports, Children, Vtt, Gastronomie, Music (Pianist).

What skills is David Lin known for?

David Lin has skills like Project Coordination, Digital Media, Project Management, Gestion De Projet, Statistiques Web, Marketing Social, Photoshop, International Environments, Online Advertising, Gestion De La Relation Client, Cms, French.

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