Beginning as a laboratory aide out from university, I pursued this career for 4 years. After having this experience, I seized the opportunity to study full-time in my passion of Information Technology. Since that time and throughout my 20 years career in the IT industry, I have maintained an excellent record in the performance of my duties. I have always set and maintained high standards for myself and believe this is a basis for all things in life. I am always keen to expand my IT knowledge and embrace new technologies with my current wide range of skills and sharing information. I have a strong customer focus and ability to be a team player; pragmatic; adaptive; with excellent problem solving, organisational, communication, and analytical skills.Certifications● CCNA Security● CCNA Voice● CCNA● ITIL Foundation V2 and V3● MCP (Windows XP and 2000)● MCDST (Windows XP)● A+ certifiedTechnical SkillsEnvironments: ● Microsoft Windows 11/10/8/7/Vista, ● Microsoft Server 2016/2012 (R2)/2008 (R2)/SBS 2011/SBS 2008/2003/2000, ● Microsoft Exchange 2016/2013/2010/2007/2003, ● Active DirectoryApplications: ● Microsoft Office 365/2016/2013 ● Microsoft Teams ● Cisco Unified Communications Manager 7.0, ● Call Manager 4.0, ● Cisco Unified Communications Manager Express 7.1, ● Cisco Unity Express 3.1, ● Cisco Unified Contact Center Express 7.0, ● Arc Connect 5.1, ● Cisco VPN client, ● Limited in Hyper-V/Citrix/SAP/JDENetworking: ● Cisco IP phones/switches/routers, ● HP switches, ● Tandberg 880/1700/3000 video conferencing systemsProgramming: ● PowerShell, ● Batch scriptingHardware: ● Dell/HP/Lenovo laptops and desktops, ● HP servers, ● Printers, ● Peripherals, ● Smart phones, ● iPadsTicketing Systems: ● Jira, ● ServiceNow, ● Remedy, ● Infra,
Listed skills include Active Directory, Technical Support, Cisco Technologies, Networking, and 25 others.