David Linfoot Email & Phone Number

Lake Macdonald, Qld, Au

Sydney, Australia

Sydney, Australia

Identify, develop and direct the implementation of business initiatives and strategies which will grow revenue and gross margin, and reduce costs within the After Sales business.Develop the Group After Sales Budget in conjunction with the Branch Management teams.Monitor divisional After Sales performance in line with key performance indicators (KPI’s) and budgets. Conduct regular After Sales steering meetings to ensure alignment with company objectives, implement corrective actions as required.Provide coaching and support to 12 direct management reports and 253 indirect reports. Encourage and monitor staff development and training, ensure that all after sales training and development schedules / plans are actioned. Carry out quarterly performance reviews with direct management reports in conjunction with individually agreed key performance indicators (KPI’s). Actively promote WH&S awareness and best practice within the business. Ensure that all safety policies and procedures are fully implemented within the After Sales department. Review and sign off on all accident and incident reports.Ensure internal and external customer service levels are met in line with market and business requirements.

Queensland, Australia

Provide direction, mentoring and guidance to a total of fifty-two staff including three Management Team members. Total revenue responsibility exceeded thirty million dollars which was achieved through a combination new truck sales, used trucks sales, short term rentals and after sales. I was responsible for ensuring that all facets of the Queensland branch business goals and targets were achieved including forecast revenue, overheads, EBIT, training and development schedules, implementation of policies and procedures in line with Head Office and corporate goals. Other aspects of my role include identifying, developing and strengthening relationships with key corporate clients within the Queensland market as well as managing and developing the appointed Queensland regional dealer network.During this time, I completed my Master of Business Administration degree after four years of study.

Queensland, Australia

Key responsibilities were to support all business units and functions of the Queensland Branch and to ensure that budgets, forecasts and customer service levels were met whilst providing daily guidance and leadership to members of the Queensland Management Team. During this interim stage of the Queensland Branch growth plan, I carried out the role of Assistant Branch Manager in conjunction with the additional role of Sales Manager where I continued to hold overall responsibility for the support and development of the Queensland Sales Team ensuring that their efforts resulted in achievement of budgets and targets in line with corporate guidelines.

Queensland, Australia

Provide training, development and coaching to the Queensland Sales team ensuring optimum performance of daily activities was achieved resulting in individual and branch objectives being met. Plan and direct sales activities within Queensland to achieve budgeted order intake and revenue targets of new and used truck sales, approve the commercial viability of all sales business. Maintain customer contact during key negotiations in conjunction with sales staff, provide coaching and mentoring to individual members of the team at various stages of the sales process.Conduct regular sales meetings to track activity levels and adherence to sales procedures and reporting.

Queensland, Australia

Ongoing management and development of an exclusive owner base as well as establishing relationships with new potential clients to ultimately achieve annual budgeted order intake of material handling equipment. Customer relationship management with existing clients encompassed all aspects of account management including service and account queries. Whilst employed in this role I was responsible for securing the largest IC engine truck order received by Linde Material Handling and was awarded National Fleet Account Manager of the year.

Queensland, Australia

Manage an assigned territory so as to achieve the required Linde Material Handling selling targets whilst complying with corporate and commercial guidelines.Develop and maintain relationships with all existing Linde Material Handling customers with the view to fulfilling their existing and future requirements. Pursue new business opportunities with non-Linde customers by way of individual and group territory management strategies.Provide daily, weekly and monthly activity reports outlining new enquiries, demonstrations, orders and prospects.

Queensland, Australia

Provide effective leadership and performance management to a team of service technicians and administrative personnel within the service department, direct reports included 18 Field Service Technicians and 5 Service Administrators.Liaise with clients to deliver optimum levels of customer service and product supportwhilst ensuring the ongoing efficiency and promptness of after-sales service in order to achieve budget and profit objectives.Preparation of the annual service budget to ensure the profitability and growth of the QLD service department.

Queensland, Australia

Duties included fault diagnosis, repairs and general maintenance of the extensive range of Linde equipment including diesel, LPG and electric forklifts and ancillary equipment. Position also involved liaison between customers, service/sales managers, co-ordinators and other field service technicians.

I commenced my career in the Royal Australian Navy as a Marine Technical Propulsion apprentice at HMAS Nirimba. Upon graduation, I joined the Submarine Squadron where I served on a number of Royal Australian Navy Oberon Class Submarines.Duties included watch keeping and maintenance on the Submarines diesel and auxiliary machinery, including weapons, hydraulic and high pressure air systems.My experience with the Australian Navy has instilled in me strong qualities in relation to discipline, commitment, integrity and pride which are integral to my work ethic today.

Master Of Business Administration (Mba), Business Administration And Management, General

Fitting & Machining Trade Certificate