In my role as a System Administrator on the Infrastructure team, I manage corporate enterprise systems like 3 seperate Active Directory environments, Exchange, 3 separate VMware environments with a total of over 40 vm hosts, 7 seperate networks consiting of switches, routers and firewalls, VPN, WSUS, file servers, storage, and backup. I maintain application servers, web servers, database servers, cybersecurity, phone and radio systems. Our team are now also responsible for maintaining the back-end of the gaming environment (as much as the WSGC allows us). I research, compare and propose potential new systems, services and technologies that could benefit the company. As a member of a small team in the IT department I need to be an IT jack of all trade, a quick learner and keep system documentation thorough and up-to-date. I mentor junior department team members.

For clients I worked with server and network based CCTV systems and connected security doors.In house I managed the servers and workstations. When the company moved to a smaller main office the servers moved into the cloud. While managing the cloud based servers I also maintain a few physical servers for test, development and retention of old data while moving our storage online.

Within the Finance Business Systems team my role included, but also went beyond normal systems administrator work like Windows Server, Workstation and software install, support and administration.I was one of three primary technical IT liaisons for several hospitals support departments. The team deal with the specialized nonstandard systems from the brand new next generation device to that 15 years old out of production, can't get part, only one in existence, but has to work no matter what, controller box. Some of the bigger main systems that I supported was the hospital’s switchboard PBX call answering and on-call system by Amtelco. I managed all of the servers for both the analog (Intellex DVRs) and digital (DvTel) CCTV monitoring system using standalone servers for the DVR's and a mixed DAS and iSCSI NAS storage systems using both Dell and HP hardware and networking equipment. I maintained switches on the closed public safety network that both the CCTV and building card access system uses. I maintained and supported all of the hospitals issues Android and iPhone smartphones. Our support scope narrowed with the change to a BOYD model, but we still help configure their devices to be able to access their email and calendar.I also designed custom Windows workstation, servers and software deployments and script in batch and PowerShell when/where needed. As an IT liaison I advised and worked with different departments when they talked to vendors about new technologies. I made sure that they adhered to HIPPA and UW Medicine's IT and network security standards. When needed I also worked with clients and vendors to make sure that the right people and/or departments were brought in on the project and I worked with all parties involved to make sure that the project goes as smoothly as possible. I also researched, investigated and recommended new systems that helps and improves the departments I supported.

My duties included, but were not limited to: Windows Active Directory and Exchange user administrations. Implemented, administered and modified as needed their Microsoft Dynamics CRM Online while in Microsoft’s Early Adopter program. Administer McAfee Protection Pilot, McAfee Group Shield for Exchange, ISA Server 2004, Kantech’s EntraPass Security System Corporate Edition, and Backup Exec. Troubleshooting, diagnostics, performance monitoring, and repairs of hardware and software problems when needed; and research, testing and comparison to prepare recommendations on different software and computer related hardware and accessories.

My duties included, but were not limited to: Novell, Windows, Exchange and mainframe user administrations and user rights; Implemented and administered the company's Citrix MetaFrame farm and CA Unicenter Service Plus Service Desk ticket asset inventory and change management tracking system. Onsite, as well as through e-mail and over the telephone, I assisted the help desk with troubleshooting, diagnostics, and repairs of hardware and software problems when needed. I was also responsible for the following tasks: coordinating, testing, scheduling, implementing, making adjustments to and fixing problems with OS and applications like Windows 2000/XP/2003 and Office 2003; desktop rollouts using imaging and back up solutions like IBM Director, IBM Tivoli Storage Manager, Ghost, and Sysprep; resolving issues before and after clients have been upgraded; and research, testing and comparison to prepare recommendations on different software and computer related hardware and accessories.

My duties included, but were not limited to: Domain, Remote Dial-in, SecurID and AS/400 user administration; maintenance of all of the statistical records and analysis of all Help Desk metrics. The reports that I generated were instrumental in determining staffing needs and ultimately lead to the increase of level-one technicians on the help desk by 30 %. As a level II technician, I assisted level one technicians with advanced issues that a technician might encounter on a call. I performed after-hour on-call support to maintain 24/7 customer service to the client. I responded to Help Desk communications, over the phone troubleshooting, diagnostics, repairs of hardware and software problems and dispatched technicians to the client's location when a problem could not be resolved over the phone.

I were responsible for the selection of student workers as well as delegating responsibilities to and organizing their workloads. I responded to Help Desk communications, including over the phone and onsite troubleshooting, diagnostics, and repairs of hardware and software problems. I also worked with the university's cabling technician in doing cabling work and assisted the system/network administrator with work done on the Windows NT and Novell servers.