Global Sales Manager Semiconductor Industry Vertical

• Recognized as consistent top-two performer in building SameDay City services.• Awarded President’s Club Winner, Top Performer Awards, and Grit Award.• Delivered highest-revenue increase FY2018.• Built, grew, and maintained 20% of total SameDay City revenue.• Invited by executive leadership to participate in multiple strategic projects encompassing pricing, service offerings, marketing, and operations improvement.• Built coalition of internal and external stakeholders for two QAT projects for decreasing customer service time for DFW and justification for expanding SameDay City for weekends to E-Commerce customer base.• Led efforts to add Saturday service with FXO resources for alcohol customers in Texas and Florida.• Coached and led colleagues in closing alcohol B-to-C customer valued at $3M annually.• Capitalized on relationship with B-to-C alcohol customer to lead team of operations, engineering, and pricing staff to develop wholesale delivery solution.

Developed cold call into over $1M global logistics solution encompassing ocean and air freight out of China into Europe and India and involving warehousing in Rotterdam, Le Havre, and Chennai, including intra-Europe and India deliveries. Developed new account achieving first-year revenues of $280k to $3M. Targeted ocean export prospect achieving $1M in ocean export business for past five years. Implemented phase one of new customer, resulting in $1.5M in ocean import business. Coached and trained two new sales personnel.

Implemented national transportation program for C.H. Robinson, with first-year revenues of over $200k and expected revenue of $1M. Signed three-year, nationally pooled distribution program for Caribou Coffee store deliveries, resulting in annual revenues of $850k.

My responsibilities are to cultivate new profitable business opportunities through national marketing of our value added revenue management solutions to "C" level executives. This is accomplished through: The development and deployment of industry specific marketing initiatives, cultivation of new and existing prospect relationships, participating in various trade associations and trade show and composing of Request for Proposal and Request for Information solicitations.

Signed five-year agreement with annual revenue of $1.4M and approximately $200k in net profit per year company’s inventory management, carrier management, quality assurance, distribution, and fulfillment. Targeted competitors’ customers and signed over $300k in new full-service lease and maintenance business, with net profit of $130k. Engaged dedicated contract carriage prospect and presented new route design that provided more value to customer before signing over $700k in annual dedicated contract carriage business, with net profit of $70k.

UNITED PARCEL SERVICE, Minneapolis, MN, International Account Manager, 1997-2000. Used automated technological solution to convert $1M international express service sale, which reduced international documentation processing time by 200%. Signed two large international accounts producing $14M in annual revenue and $2.8M in profit.UNITED PARCEL SERVICE, Minneapolis, MN, International Business Development Liaison, 1996-1997. Assessed, developed, tested, adjusted, and implemented international customer service recovery initiative that provided for immediate first-call resolution to service disconnect, reducing number of contacts from three to one and reducing total call time by approximately 30%.UNITED PARCEL SERVICE, Minneapolis, MN, International Account Executive, 1993-1996. Used innovative, cross-border logistics solution that analyzed prospect customer distribution pattern along with United States and Canadian transportation infrastructure converted $750k sale.UNITED PARCEL SERVICE, Minneapolis, MN, Account Executive, 1992-1993. Limited discount level to 85% of maximum allowable level through performing needs assessment in pricing and marketing strategies for international commerce.UNITED PARCEL SERVICE, Minneapolis, MN, Operations Service Provider, 1987-1991. Recognized for superior customer service and performance execution, leading to promotion.