David Llombart Email & Phone Number

Boca Raton, FL, US

500 Jim Moram Boulevard Deerfiled Beach FL 33442

soon to come

Miramar, FL

As a Cutomer service supervisor I Managed a team of 15 agents and 1 team lead through day-to-day feedback and implementation of process and action plan follow through. Motivated agents through strategic approaches. Administered performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional.

Ft Lauderdale, Florida

T-Mobile is known for its outstanding service record, recognized as "Best Place to Work" and "Top Employer" and recipient of over 11 J.D. power and Associates awards. As a coach I Managed a team of 15 agents and 1 senior agent through day-to-day feedback and implementation of process and action plan follow through. Motivated agents through strategic.

Supervised team of 15 agents to ensure complete customer satisfaction. Followed all legal and financial processes and procedures.Selected to participate in knowledge task force to increase customer satisfaction results, improving customer calls back rates by 5%.Chosen to function as acting coach for 6 months driving improvements in call resolution time by.

Ensured customer resolution and satisfaction was achieved through day-to-day operation.Consistently ranked top 5 in site 4 years in a row.Selected to share "best practices" to mentor other representatives to exceed goals.Selected to provide out-of-state training to other sites due to exceptional facilitation skills and product knowledge expertise resulting.