David Llombart Email & Phone Number

Boca Raton, Fl, Us

500 Jim Moram Boulevard Deerfiled Beach Fl 33442

soon to come

Miramar, Fl

As a Cutomer service supervisor I Managed a team of 15 agents and 1 team lead through day-to-day feedback and implementation of process and action plan follow through. Motivated agents through strategic approaches. Administered performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development and corrective action plans.

Ft Lauderdale, Florida

T-Mobile is known for its outstanding service record, recognized as "Best Place to Work" and "Top Employer" and recipient of over 11 J.D. power and Associates awards. As a coach I Managed a team of 15 agents and 1 senior agent through day-to-day feedback and implementation of process and action plan follow through. Motivated agents through strategic approaches. Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development and corrective action plans.Reduced customer call-backs by 6% over 3 month period exceeding company goal of 15%.First bilingual team out of 60 to exceed company sales goals in East Coast Region by offering "real time feedback" to identify sales opportunities.Nominated for Peak Award in recognition of strong collaborative support of all other teams to ensure hours paid to schedule goal were met for entire core group.

Supervised team of 15 agents to ensure complete customer satisfaction. Followed all legal and financial processes and procedures.Selected to participate in knowledge task force to increase customer satisfaction results, improving customer calls back rates by 5%.Chosen to function as acting coach for 6 months driving improvements in call resolution time by 40 seconds.

Ensured customer resolution and satisfaction was achieved through day-to-day operation.Consistently ranked top 5 in site 4 years in a row.Selected to share "best practices" to mentor other representatives to exceed goals.Selected to provide out-of-state training to other sites due to exceptional facilitation skills and product knowledge expertise resulting in handset exchange rate improvements.