Using various tools I work with various stakeholders to generate new insights and answer pressing business questions through rapid iteration and exploration of large data sets. I am skilled in using R, SQL Server, and Excel to extract, transform, and present data findings, Working with financial institutions to drive value by using Kasasa products, in addition to working internally, my goal is to provide answers to questions that not only answer the question being asked but provide an action that can be taken from the answer. At this position I'm able to explore and learn various tools as well as coding languages to determine the best solution for clients. I'm currently in the process of developing Python scripts to deploy out and transform several data sets into consumer segmentation tools.

In November of 2014, it was decided that a combined compliance and operations role was needed to be separated to provide key areas of improvement. I took on a more compliance role as well as a data analytics role. In addition to handling the day to day compliance functions for the credit union, including but not limited to BSA, SAFE Act, various deposit and lending regulations, I perform data analysis through various programs to find meaningful trends and key performance indicators. I accessed our core database through report writing. I created reports through Symitar, Microsoft Access/Excel, as well as creating queries through SQL.I have also taken several forms that were printed, hand written, and scanned back in and create electronic versions through Adobe Acrobat. These documents helped to reduce paper being printed out as well as provided conformity across the organization. These forms included formula's, digital signatures, and other key features to help reduce confusion among the staff.

-Promoted to Director of Operations in June of 2013 which oversees day to day front office activities.-Leads a team of 4 Branch Managers to carry out the strategic vision of Capitol Credit Union.-Was given additional responsibility as BSA/OFAC Compliance Officer and shortly afterwards worked with outside auditing firm to audit the current BSA/OFAC program.-Worked with various vendors and outside professionals to implement an online training system to help standardize new hire training and provide reporting for ongoing staff training.-File CTRs and SARs as needed after research into transactions performed by staff.-Worked with other senior management to redesign a call center to be a more effective in assisting members in such ways as taking loan applications over the phone, being able to assist members with debit card issues, offer a better sales and service with each call.-Prepared various federal reports for submitting including NCUA 5300 Call Report, FR2900 Reserve Requirements, and others.

-Was hired to help create a stable collections department after the credit union had been outsourcing most collections work-Worked with IT department to coordinate a new deliquency reporting tool.-Placed Collateral Protective Insurance on member's account not having sufficient insurance on loans-Using newly generated reports was able to streamline past due notices mailed out to members-Reached out to members regarding past due accounts to work out arrangements that will benefit both the member and the credit union-Designated a Subject Matter Expert (SME) during conversion from an older CORE system to a new system which entailed training back office staff, attending webinars for more training, working to test new system and report errors before launch, and facilitated communication between the accounting department and the new CORE team.

-Process ACH returns and originations-Enter wire transfers into a corporate credit union for transmission-Process General Ledger transactions for balancing of credit union products-Assist internal and external members with questions regarding account issues-Assist in the processing of account charge offs and other end of month duties

-Process member transactions in a quick and efficient manner-Cross-sold 29 products to members including new credit cards, mortgages and checking accounts. Which surpasses sales quota of 18 products needed.-Helped to develop a more streamlined way of reporting SARs to the Compliance/Fraud Department-Assisted the completion of foreign check deposits

-Opening New Accounts-Processing Transactions for Customers-Working with Customers to fill needs with banking products or services-Work closely with Fraud Department to monitor customer accounts-Balancing Liason between Champaign-Urbana Region and Corporate Office in Bloomington-Image Account Documentation using OnBase software-Cash Balancing-Vault and ATM Reconciliation

-Worked closely with the Teller Manager to motivate and train other tellers-Balanced Vault/ATM transactions on a daily basis-Processed customer transaction in an efficient and timely basis-Placed in charge of security for the branch I worked at which included the following: Training new employees on security and safety procedures, submitted SARs and CTRs to main compliance department in Champaign, IL, worked with outside vendors and facilities to maintain up-to-date equipment and service on security/safety systems.