I specialize in providing comprehensive insurance solutions tailored to mee the unique needs of individuals and families. I assess families financial goals and risk tolerance to recommend solutions such as term life, whole life, or universal life policies. I excel in building strong client relationships based on trust and integrity, guiding then through the insurance process with clarity and expertise. With a commitment to excellence and a deep understanding of the insurance market, I strive to provide peace of mind and financial security to my valued clients.

Deliver strategic analytics data solutions built on Salesforce.com (SFDC) Einstein Analytics. I have advanced knowledge of Salesforce Einstein Analytics, with solid skills in SQL, Salesforce Reports, SAQL, SOQL and JavaScript with experience in or supporting sales and executive leadership. The core responsibilities will be to centralize and automate the creation and sharing of opportunity data across the organization.

Responsible to coordinate activities in all regions of the company in order to better serve our customer base and differentiate Cellular Sales from other retailers with a relentless focus on customer service. This integration includes customer follow up strategies, marketing coordination between several companies, development of lead generation techniques and building standard operating procedures.

Design and direct contact center infrastructure including phone systems, queue monitoring and database areas.Develop a leadership pipeline including team leads, supervisors and management.Identify new revenue streams.Maintaining and improving on current campaigns by keeping incentive structures and contests relevant to our representatives.Assist in the recruiting process for our sales division .

•Find out the underlying needs of customers and help match them with current products and services.•Help train and develop existing and new sales staff.•Maintain a consistent follow up routine to grow clients over time.•Search for prospective business through cold calling and networking.•Help identify market needs and address them with positive solutions to improve profitability.

•Assist in all aspects of operations for one of the highest volume corporate stores in North Florida. •Inspire and motivate 14 employees to ensure a consistently high level of productivity.•Work with Human Resources to screen, interview and hire perspective employees.•Manage and facilitate training and development initiatives.•Coach and develop employees through observations, one-on-ones, and staff meetings. •Preparation and tracking of daily, weekly, and monthly sales figures. •Provide needs based solutions to ensure high levels of customer satisfaction.

DUTY: Responsible for all aspects of configuration, troubleshooting, and maintenance of cabling infrastructure, phone systems, and PC servers. Analyze system capabilities, troubleshoot, and correct problems pertaining to servers, hubs, printers, computers, and their configuration. Coordinate and provide on-site training to the users for hardware and software, by teaching users operation of current computers, and printers, also assist users with learning to use all business software such as office, client access, and Exchange.SKILLS: Extensive knowledge of computer hardware, software, operating concepts, communication networks, cabling systems, power protection systems, and mid-range computer operations. Experience with AS/400, Microsoft Exchange, Windows 2000/XP, and Cisco VOIP experience preferred. Programming in VB, PHP, HTML, and datatbase.

•Managed multiple concurrent large-scale projects in various phases of the product life cycle. •Developed reports including timelines, and cost benefit analyses.•Made proposals and presentations for clients and executive level staff. •Supervised testing of all projects and documented procedures and progress. •Assisted in coding most projects in Visual Basic, Java, C++, SQL, Access and HTML. •Designed company-wide network, Windows 2000/NT servers and user workstations with an emphasis on data backup on a large-scale basis.

Welcomes customers by greeting them; offering them assistance.Advises customers by providing information on products.Helps customer make selections by building customer confidence; offering suggestions and opinions.Documents sale by creating or updating customer profile records.Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.