Sky Safari General Manager (Taronga Zoo)• Responsible for the management and performance of Sky Safari in alignment with the operation and maintenance agreement with the Zoological Parks Board of NSW• Ensure contractual compliance and maximise the achievement of financial and operational incentive fees under the agreement• Management of a $1.5M annual budget and special projects of $200k and $400k per year• Ensure the safe, reliable and efficient operation of the Sky Safari Cableway• Provide leadership and management across all operational matters related to the Sky Safari• Oversee the delivery of exceptional levels of guest service• Compliance with work health & safety obligations including preparing the Cableway evacuation procedures

• Led and supervised all operational responsibilities of this not-for profit social enterprise that focused on transforming the lives of disadvantaged and at-risk youth living in Vietnam through a hospitality training program that focused on providing training, life-skills and opportunity• Initiated and implemented the KOTO Saigon restaurant and catering service with specific responsibilities including the sourcing of a location, landlord negotiations, restaurant design, staff recruitment, marketing and opening the restaurant• Managed the training program for 100 trainees across 4 classes in vocational training, English language and life skills• Managed financial matters related to the social enterprise which included fundraising, reporting to donor organisations, day to day financial management and developing and controlling budgets• Managed health and fitness programs in conjunction with RMIT• Accurately completed managerial fiscal and operational reporting• Performed regular departmental reviews to ensure efficiency and effectiveness

• Led and supervised hotel operations of this 5-star, all-suite resort with 180 keys under management• Responsible for operations and maintenance of the world’s tallest residential building – 526 key residential tower across 80 levels with 3 swimming pools and recreational facilities• Developed and controlled financial budgets• Oversaw and implemented guest service standards to ensure high levels of guest satisfaction• Responsible for Work Health & Safety policies, procedures, training, committee meetings and implementation of recommendations• Accurately completed fiscal and operational reporting• Performed regular reviews of departments to ensure efficiency and effectiveness• Developed and maintained strong relations with owners• Recruited, developed and managed staff with a staffing body of 80