David Lobdell, Mba Email and Phone Number

- Lead a high performing team of 25 engineers within the Customer Service and Support organization to provide an excellent technical support experience to Enterprise customers both on premise and in the Cloud.

- Managed programs within the Microsoft Cloud Infrastructure and Operations (MCIO) Deployment Engineering team, which was responsible for delivering network and server capacity to the Engineering Groups running various online services.- Managed hardware deployments through all stages of a deployments life cycle from the supply signal to docking the hardware in Microsoft Data Centers around the globe to the release of capacity to engineering teams and customers.- Developed process engineering initiatives that lead to improved tooling, workflow efficiencies, standardized processes across engineering groups and expedited root cause analysis of defects found during lifecycle of deployments.- Implemented programs to reduce variability and cycle times throughout the deployment process as well as drive partners and key stakeholders to meet SLA's.- Performed data analytics and reporting to measure and provide key insights and business intelligence to management.

- Provided leadership, mentoring, training and supervision for a global team of 40 software engineer's tasked with pre-sales, installation, maintenance and continuing software support for Oracle’s Engineered Systems, ZFS Storage Appliance and SPARC Servers as well as key Oracle Solaris technologies, such as File Systems, Kernel, Device Drivers, Networking, Oracle Enterprise Manager (OEM) Ops Center and Oracle Solaris Cluster.- Developed new global customer engineering program consisting of 40 engineers in 13 cities and 8 countries around the world designed to provide advanced engineering pre- and post-sales support services for high impact escalated issues having direct impact on revenue approaching $100 million per quarter.- Engaged Global 500 customers by developing & architecting pre-sales engineering solutions, providing the delivery of Proof-of-Concept solutions, requirements gathering, risk analysis and product demonstrations, while providing post-sales engineering support for customer retention and looking for newer business solutions. - Developed business intelligence metrics to identify key KPI's to measure organizational performance.- Integrated Health-Check process into all Oracle deployments as a mandatory step for consulting deliveries for rapid proactive problem detection and correction.- Managed deployment of installation services for Engineered Systems and Storage Appliances at client sites to include capturing requirements, developing project schedules, implementation services and acting as point of contact for all escalations. - Played key role in the successful resolution of a high volume of escalated customer service issues having a direct impact on customer retention and success, impacting revenues totaling hundreds of millions of dollars per year.- Enhanced relationships with strategic customers in all geographies by building synergies with support engineering, account and sales teams to address most challenging customer needs.

- Managed the Solaris on Sparc/x86/x64 Device Driver and Third-Party Driver business for a global software engineering organization.- Provided leadership for a global engineering team of 20 professionals tasked with the development and continuing support of over 250 device drivers on Sun’s Sparc/x86/x64 Solaris platform.- Led transition of support for next-generation software features from development to sustaining organization, to including managing the training delivered to engineering staff. - Provided tactical support of Sun's most demanding Global 500 OEM partners such as Intel, AMD, Dell, IBM, and HP as well as various independent hardware vendors.- Created revenue opportunities that not only generated over $46K in new business but saved the company $23M in lost opportunities in Sun's storage business.- Earned a reputation for dedication, flexibility and positive work ethic; retained throughout organizational restructure consisting of multiple layoffs in a seven-year period.

- Provided leadership, professional mentoring, training and supervision for a staff of 11 engineers tasked with architecting, delivering and retaining of customers utilizing Sun’s SPARC/x86/x64 Solaris platform software, working closely with Development Engineering, Product Engineering, Marketing and Quality Assurance teams to develop high-quality software.- Directly influenced revenue exceeding $4 million average/year by helping architecting, delivering and retaining customers’ solutions for new business. - Created revenue opportunities that helped secure new business for excess of 10s of new customers, but saved the company $23M in lost opportunities in Sun's storage business.- Managed the successful resolution of a high volume of escalated software defects impacting external customers resulting in saved revenue opportunities as well as promoting new business..- Rated top 20% out of 1700 corporate managers in Management Excellence Survey. - Expanded scope of responsibilities and grew team from 5 to 11 professionals, while improving overall efficiency at rate of 20% per quarter.

- Managed Sun's most critical customer escalations for Low end, Mid Range systems, Enterprise and Netra platform lines. Responsible for driving to closure VP/CEO visible customer critical issues. - Directed international customer conference calls, prepared and delivered presentations and reports to senior executive staff and coordinated engineering efforts.- Provided leadership and technical direction to quality engineering team and managed programs associated with the qualification of Sun's next-generation servers.- Selected to manage programs for Austin’s Site Leadership Council aimed at making Sun Microsystems the employer of choice in Austin.- Developed a standardized customer escalation process adopted division-wide for faster/more efficient response to customer service issues; personally handled the escalated Executive Alert issues to drive successful closure.

- Led a 10-person engineering team of software QA professionals tasked with testing and qualification of Sun’s next-generation servers and network management products.- Successfully handled a broad range of organizational management responsibilities that included budget forecasting and implementation, research and analysis of organizational enhancements, process improvements and development of organization-wide screening/interviewing process for new-hires.- Designed and implemented unique monitoring processes to validate the QA process while simultaneously achieving a significant reduction of QA issues.