Southwest Gas
Current• Research business processes and conceptualize improvements to recommend and implement changes to systems, applications, policies, or procedures to streamline processes, reduce costs, increase productivity, improve security, and enhance customer experience.• Develop and facilitate effective training of supported technologies, company standard practices, policies, and procedures to provide users with the skills and knowledge necessary to fully utilize business systems and to ensure quality performance, accuracy, standardization, and compliance.• Perform scheduled operations review audits of operational reports, procedures, and processes to ensure compliance with company policies and procedures, applicable tariffs, rules, and regulations while ensuring standardization across the organization.• Research and analyze operational reports and data to identify trends to maximize productivity, enhance cost effectiveness, and eliminate risk.• Compile company financial data to create company revenue/write-off reports for company executives.• Provide subject matter expertise to internal representatives, external vendors, and other key personnel by providing an appropriate level of leadership during the implementation of projects, programs, and system enhancements.• Utilize project planning and monitoring methods to ensure timely completion of assigned projects.
