David L. Email & Phone Number

Las Vegas, Nevada, United States

• Research business processes and conceptualize improvements to recommend and implement changes to systems, applications, policies, or procedures to streamline processes, reduce costs, increase productivity, improve.
• Develop and facilitate effective training of supported technologies, company standard practices, policies, and procedures to provide users with the skills and knowledge necessary to fully utilize business systems and.
• Perform scheduled operations review audits of operational reports, procedures, and processes to ensure compliance with company policies and procedures, applicable tariffs, rules, and regulations while ensuring.
• Research and analyze operational reports and data to identify trends to maximize productivity, enhance cost effectiveness, and eliminate risk.
• Compile company financial data to create company revenue/write-off reports for company executives.
• Provide subject matter expertise to internal representatives, external vendors, and other key personnel by providing an appropriate level of leadership during the implementation of projects, programs, and system.

California

• Conduct call monitoring sessions (side by side and remote) for quality assurance and risk management
• Coach and develop team members utilizing knowledge transfer and various motivation and recognition tactics
• Assist senior leadership in determining forecast and service levels to ensure proper staffing with the utilization of excel
• Review department/individual statistics and goals to set expectations to meet/exceed requirements
• Train, coach, and develop new hires
• Manage customer escalations to enhance customer experience

Master Of Business Administration (Mba), Network & Communications Management

Bachelor Of Science (Bs), Technical Management

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies