Lead Product Manager, Data & Platforms
CurrentAs a leader in the GCT Data & Platforms team, I work to shape the future of consumer tax prep with an eye towards the technologies that customers use to engage with us and how those technologies can empower the enterprise. Our team focuses on mobile, desktop software, chatbot, testing and experimentation, IoT, self help, and more!- Drive the enterprise strategy around mobile technologies to create engaging mobile-first experiences for key target markets. This strategy bridges the gaps between various consumer channels to create a single brand experience for our customers.- Drive the enterprise strategy around desktop (installable) software and how complex clients use our software in tandem with other channels, such as online or in-office support. Work with partners and industry leaders to understand the technology options available to us and deliver the future of software to our customers.- Drive experiences that guide customers to expertise, promote customer care, and promote cost reductions through the user of automated tools in our chatbot, voice intents (IVR), and self help systems. - Research and understand the diverse needs of customers across the United States engaging in tax preparation and how Block can provide tools to improve and empower their tax and financial decisions.- Research and develop business strategies around features--promotion, retention, and loyalty--to constantly iterate, improve, and excite customers.- Mentor team members to provide opportunities for growth in product design, analytics, and technical expertise. Strive to foster an environment of curious and bold problem solvers constantly looking to improve their understanding of the organization and the tax and financial services ecosystem.- Champion the use of data-driven decision-making, automation, and quality reporting across our team.- Work with our team and partners to enhance technical understanding of client platforms to improve our overall product offerings.