President & Chief Executive Officer
Friendship Village Of Schaumburg
Schaumburg, IllinoisFriendship Village is the 15th largest continuing care retirement community in the U.S. providing an array of services to 1000 Residents on a 60 acre campus. The current community includes 470 apartments, 28 garden homes, 99 assisted living apartments and 250 accommodation skilled nursing center. Bridgewater Place, a $75 million addition, features 170 residential apartment homes, a fitness/wellness center, spa, retail space, creative arts studio and restaurants. In addition, Friendship Center features a chapel, meeting rooms, community technology resource room and auditorium. Since my arrival, many new operational and hospitality systems have been put in place. New ideas and approaches have also been introduced to elevate the culture of this not-for-profit community, which has celebrated 30 years of caring and serving older adults in a Christian tradition of faith. Friendship Senior Options, the parent company, consists of four subsidiaries, including a Foundation, governed by quality professionals and clergy committed to its mission and vision. HIGHLIGHTED ACCOMPLISHMENTS* $3,500,000 in renovation including apartments,Residential pavilions, concierge desk, gift shop, Village Café and Market and Special Care Unit.* $42 million operating budget* Brought in-house four different operation and service departments previously under contract with for-profit companies.* Introduced point of sale system. * Created unique corporate culture based on the foundation of hospitality, customer service and program systems.* Forged relationship with major hospital system to establish on-site physician offices.* Developed multi-faceted Resident and Associate communication systems.* Accredited by CARF