David Parker Email & Phone Number

Knightstown, In, Us

Knightstown, In, Us

Carmel, Indiana

Providing guidance and expertise in IT Service Management within the scope of Service, Change, Configuration, Problem, Knowledge, and Asset Management. Influential and instrumental resource for best practices to IT Upper Management, Stakeholders, and the business units in which to continually improve their respective policies, processes, and programs.• Collaborate with IT Service Management Operations to mature ITSM policies and processes• Collaborate with all Digital Technology Teams and Business Units to align compliance policies and processes• Process improvement collaboration, documentation, and training• Provided NERC Critical Infrastructure Requirement Training applicable to CIP-010• Trusted Resource for Continual Service Process Improvements• Conducted quality analysis of processes to minimize CIP/SOC compliance concerns• Adherence to NERC Critical Infrastructure Protection (CIP) and Service Organization Controls (SOC) Requirements• Transfer of Team Responsibilities of onboarding and offboarding of MISO infrastructure

Fishers, In

Manage multimillion dollar global datacenters utilizing a globally remote team of engineers and administrators to support and improve infrastructure environment of the $11 billion dollar Newell Brands business. Conduct all purchases on compute and software systems for the various datacenters and edge sites. Support and configuration of cloud services utilizing AWS for specific business units, and introducing new facets to cloud computing either in a hybrid or full cloud architectures. Continually improving infrastructure by purchasing, approving, through projects and best practices, Capex and Opex expenses in excess of $20 million per year.• Directly contributed to Stanley Black & Decker and Diamond Brands divestitures• Contributing to consolidating all acquisitioned businesses into centralized computing model• Completed various infrastructure refreshes within network, server, and cloud

Indianapolis, Indiana Area

Managed $500+ million in compute within the main Indianapolis headquarters, the downtown datacenter, and various business edge sites. Organized Tier 1 and 2 support, through direct and indirect teams, consisting of multiple infrastructure disciplines in operations and engineering. • Successfully improved and completed PCI-DSS Level 1 and SOX audits to better serve and protect the business and 500+ restaurants• Introduced and implemented ITIL Framework to continually improve service support• Decreased spend on redundant solutions by $100K in file management and security• Relocated the main Indianapolis headquarters with no major downtime or impact • Implemented many new security measures to raise security posture and awareness

Indianapolis, Indiana Area

Managed multi-million dollars of compute for both Iaas and SaaS production and disaster recovery sites. Maintained a 99.99% availability rating, by implementing levels of redundancy, and managing various engineers and administrators in operational support. • Introduced and implemented ITIL framework for incident, problem, change, and release management• Successfully completed and maintained SSAE16 Type II compliance• Maintained a successful 24x7x365 on-call support team

Indianapolis, Indiana Area

Responsible for the call center and datacenter in Indianapolis. $100K in desktop and $2 million in infrastructure compute was expensed and budgeted yearly. Managed leads in application development and infrastructure, to include subordinates in those various teams to support and implement payment card services for the business. • Completed/Maintained PCI Level 1 audit requirements to include coordination of all aspects of hardware and software security to meet PCI-DSS compliance• Conducted extensive research in cost savings measures for the business which has saved $500K+• Implemented ITIL strategy for Incident, Problem, Change, and Configuration Management

Colorado Springs, Colorado Area

• Coordinated and administered several million dollar projects • Improved customer relations on project deliverables and communication between internal departments • Responsible for all configuration management activities to include CMDB and DSL• Managed and implemented service management tools for both IT and business customers • Conducted meetings on change control with normal and critical emergency management teams

Colorado Springs, Co

• Provided solutions for small business environments through evaluation and research• Responsible through contracts to maintain customer sites through maintenance, repair, and troubleshooting • Produced documentation for customer’s business needs and disaster recovery requirements

Colorado Springs, Co

• Contracted to develop, test, and document extensive major projects that span several countries• Deployed 75+ servers for several business units and IT environments in development, test, and production• Trained support personnel on developed systems prior to production release• Coordinated support efforts with remote field technology specialists

Colorado Springs, Colorado Area

Colorado Springs, Co

• Construction of development, test, and production IIS web environments• Responded to customer calls on a 24x7x365 basis to support emergencies• Maintaining connections to UNIX and Mainframe environments• Configured/Maintained/Troubleshoot 40+ server environment• IIS Administration for web environments and customer web application integration• Wrote procedures for web server configuration, installation, and maintenance• Domain Administrator for developer file shares and Active Directory permissions• Web administrator for software downloads, on-line documentation, and support assistance• Responsible for server backups using VERITAS Backup Exec• Utilized Server Monitoring tools (Patrol / Host Monitor / NT Tools) to insure server up-time• Managed/Administered developer connections to Visual Source Safe / Visual Age for Java Repositories• Software/Hardware installation and troubleshooting of Client/Server (Dell, Compaq, Intergraph)

Colorado Springs, Co

Colorado Springs, Co

Schriever Afb, Co

Englewood, Co

Colorado Springs, Co

Ft. Carson, Co

Master'S Degree, Information Science/Studies

Bachelor Of Business Administration (Bba), Information Science/Studies