Lead globally distributed team of experienced cyber defense analystsResponsible for human resource decisions and compensation within the context of contract budgetExperienced with Splunk Enterprise SIEM, multiple open-source and vendor proprietary threat hunting tools

Working with customers to troubleshoot, implement productive and efficient methods to better monitor network events.

- Managing a group of Lead Technicians, Engineers and Programmers - Working closely in a direct Government environment, DoD, Military environment facilitating the installation of Audio Visual system and room control systems.- Working directly and through contracting with Commands, and other Government entities. Ranging from all branches of the military service, FAA to Justice Departments.

- Creating a coherent and structured billing platform.- Creating base for and writing Service Level Agreements (SLAs), Maintenance / Services Contracts. Teaching sales department to use custom calculator created to build pricing for agreements and contracts. - Consulting Analysis of company systems in order to combine the multiple software systems used to a centralized system. This was to enhance overall efficiency leading to increased profitability.- Working closely with Chief… Show more - Creating a coherent and structured billing platform.- Creating base for and writing Service Level Agreements (SLAs), Maintenance / Services Contracts. Teaching sales department to use custom calculator created to build pricing for agreements and contracts. - Consulting Analysis of company systems in order to combine the multiple software systems used to a centralized system. This was to enhance overall efficiency leading to increased profitability.- Working closely with Chief Financial Officer on integration of systems creating customized reporting for services and installations profitability analysis.- Helping to train new hires and existing employees on fundamentals of business procedures.Operations/Services Manager - Adding Shortel to base Toshiba, Mitel UC VOIP/SIP skills. Attended Shortel programming, engineering school. Programming and installing fully integrated ShoreTel UC VOIP/SIP based server based phone/voicemail system for the company.- Working with Installation and service departments creating and implementing operational procedures and standards. - Became well versed in audio visual systems structure and programming of major manufacture systems. Ranging from audio and video systems to control systems of the main industry manufacturers-Crestron, Extron, Bi-Amp, LifeSize, and other AV industry leaders. Show less

CORE COMPETENCIES• Managing multiple departments • Cable Infrastructure Upgrade Projects• Installation & Service Calendar Management • Sales Pricing and Technical Support• Nationwide System Install Projects • Budgeting & Cost Controls • Subcontractor/Crew Supervision • Researching New Technologies• Bidding/Estimating/Proposals • Ordering and… Show more CORE COMPETENCIES• Managing multiple departments • Cable Infrastructure Upgrade Projects• Installation & Service Calendar Management • Sales Pricing and Technical Support• Nationwide System Install Projects • Budgeting & Cost Controls • Subcontractor/Crew Supervision • Researching New Technologies• Bidding/Estimating/Proposals • Ordering and Allocating Parts for Projects• New Construction Cable Projects • Phone & Voicemail System Engineering/Programming- Supervised up to 50 employees from the Voice, I.T., and AV Service departments. Completed employee assessments and provided guidance on training and development tracks for technicians.- Managed a 20 vehicle fleet to include maintenance procedures, to maximize safety operations and efficiency of vehicles on the road.- Developed company polices, focusing on project efficiency and retaining profit margins.- Consistently maintained an active role in all service and installation projects. As well as keeping up with base Toshiba and Mitel UC VOIP/SIP skill sets. This was imperative to keep a pulse on the industry and to be able to explore the emerging new technologies sector. - Conducted annual and monthly budget forecasting activities ranging from internal technical software/hardware needs to staff and vehicle needs.- Carefully monitored system installations and service regarding proper use of best practices available. Controlled all phone system hardware, category 3, 5e, and 6 cable, as well as multimode and single mode fiber.- Worked closely with project managers supporting them with technical skills and scheduling of installations to keep the on proper time line.- Continued to grow the Avis/Budget Rent A Car Services contract into a major standalone profit center. Show less

- Supervised the Voice Services Dept., approximately a total of 20 people. Ranging from one Installation/Service manager, project managers and approx. 17 engineers, service technicians, and installers.- Maintained technical skill sets on all Toshiba America Analog, Digital and UC VOIP/SIP based systems, due to acquisition of new Mitel dealer status. Expanded UC VOIP/SIP skill sets to include the full line of Mitel UC VOIP/SIP based systems.- Expanded into sales support, providing bid… Show more - Supervised the Voice Services Dept., approximately a total of 20 people. Ranging from one Installation/Service manager, project managers and approx. 17 engineers, service technicians, and installers.- Maintained technical skill sets on all Toshiba America Analog, Digital and UC VOIP/SIP based systems, due to acquisition of new Mitel dealer status. Expanded UC VOIP/SIP skill sets to include the full line of Mitel UC VOIP/SIP based systems.- Expanded into sales support, providing bid pricing and technical application support. Created scope of work format for use by all sales personnel for project installations.- Balanced contract prices and hardware costs to ensure all margins were maintained at the start.- Worked closely with Project Managers on teaching them not only technical skills, but also more business related skills of how to do job costing, evaluate and report job breakdowns, so efficiency evaluations could be done. - At the end of projects checking them for overall cost, as well as an efficiency, analysis point of view to make sure the best overall profit was achieved.- Maintained an active role in all installation projects and services matters as needed.- Continued to be the single POC for the Avis/Budget Rent A Car Services contract. At this point having grown to over 200 sites nationwide. Show less

- Managed installation scheduling of multiple installation teams and service technicians. - Handled all purchasing operations and scheduling of hardware delivery for projects and daily service needs company wide. Including everything from cable and jacks to entire PBX and VOIP systems.- Supported technicians and installation crews with reporting of technical briefings on technology advances on everything from advances in circuit and services to new software and firmware releases.-… Show more - Managed installation scheduling of multiple installation teams and service technicians. - Handled all purchasing operations and scheduling of hardware delivery for projects and daily service needs company wide. Including everything from cable and jacks to entire PBX and VOIP systems.- Supported technicians and installation crews with reporting of technical briefings on technology advances on everything from advances in circuit and services to new software and firmware releases.- Continued to grow the Services contract with Avis Rent A Car. Show less

- BCS awarded install contract May of 1999 (Cendant [Avis Rent A Car]) to install 100 + Toshiba Strategy server based voicemail systems. Contract to be completed before 12-31-99 and the pending Y2K CPU issue. Doing all system programming, project management, deployment and testing. Implemented and completed contract 2 months ahead of schedule. - Awarded annual services contract, overseeing all break fix services and new installation for nationwide sales of Cendant (Avis Rent A Car). -… Show more - BCS awarded install contract May of 1999 (Cendant [Avis Rent A Car]) to install 100 + Toshiba Strategy server based voicemail systems. Contract to be completed before 12-31-99 and the pending Y2K CPU issue. Doing all system programming, project management, deployment and testing. Implemented and completed contract 2 months ahead of schedule. - Awarded annual services contract, overseeing all break fix services and new installation for nationwide sales of Cendant (Avis Rent A Car). - Priced and bid all new installation contracts to customer specifications in a direct bid environment against other primary phone system integrators/manufacturers. - Controlled all projects awarded from purchasing of hardware to programming as well as contracting and directing installations with local contractors. Show less