Learning Consultant
CurrentPosition Highlights:• Manage the delivery of service engagements for clients.• Work with account teams to focus on customer specific program needs. (E.g. engagement with stakeholders throughout the customer enterprise for analysis and alignment of learning solutions, aligning content to competency models and training needs, custom reporting and trend analysis to support value measurement, change management to support learning adoption, marketing and communication to support solution awareness, complex global roll-outs, etc.)• Act as a liaison for Skillsoft and provide a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract.• Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided.• Keep up to date on course/curriculum offerings, changes to certification tracks, newly released versions of Percipio and Skillsoft products to inform customer of appropriate changes as required.• Keep up to date on L&D industry trends and best practices to align with customer’s goals and business priorities• Develop and maintain project work plans, completing all deliverables on time and in scope.• Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses.• Communicate project status on a weekly basis to management and account team, maintaining a repository of meeting minutes and project issues.• Escalate issues that impact client relationships to Skillsoft management and internal resources for resolution.• Pursue understanding of the customer's business and learning priorities and goals as the basis for consulting and recommendations.• Participate and follow through on professional development opportunities as they arise.• React to change productively and undertake other tasks as assigned.