WHAT WE DO AT METISMetis marries artificial intelligence curated with human CX expertise to create radically new market and behavioral research. We help you make crucial decisions with confidence, and be bold where it matters most. https://www.discovermetis.com/RICHEY INTERNATIONALRichey International is the foundation enterprise, with over 35 years of customer experience expertise in over 80 countries. We believe that achieving a distinctive customer strategy requires unique alignment of vision, resources, and execution.ABOUT DAVIDA serial entrepreneur, David has operated businesses since his teenage years. In hospitality, David began in the kitchen and rose to Corporate Executive Chef at age 23. David ran various operations, including renowned resorts of Laurance Rockefeller in Hawaii, Virgin Islands and Vermont; and the Hotel St. Francis in San Francisco. David also led a private club in Riyadh, Saudi Arabia whose membership consisted only of royal families. There, King Abdullah personally dictated his family recipe for kebseh to David.As MD of the consulting firm Richey International, David had the good fortune to work with iconic business leaders in 80 countries, including luxury hotels, Parisian fashion houses, the world’s biggest professional sports leagues, global gaming, theater, and private transport. RI was the world leader in CX design 20 years before the term was commonly used. David’s education is in Human Relations & Organizational Behavior (Univ of San Francisco). He has lectured Ecole Hôtelière de Lausanne, Cornell University Summit, and LUISS Business School Masters Program, Rome. David has been interviewed many times for books and magazines, including The Economist. David has also published a tongue-in-cheek pamphlet on the use of business statistics “Counting Our Way to Oblivion.” (If you want the House of Saud kebseh recipe, just ask)