David Lu Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Senior Project Manager – Transport Data Centre Portfolio Jul 2018 – CurrentManaged the portfolio of Government Data Centre projects for Transport for NSW. Focusing on better network security and application Cloud integration.Accomplishments:- Successfully delivered over $5 M (Professional Services) worth of complex projects within a span of 2 and a half years.- Project managed a team of 7 people including engineers and project managers. Covering a range of technologies… Show more Senior Project Manager – Transport Data Centre Portfolio Jul 2018 – CurrentManaged the portfolio of Government Data Centre projects for Transport for NSW. Focusing on better network security and application Cloud integration.Accomplishments:- Successfully delivered over $5 M (Professional Services) worth of complex projects within a span of 2 and a half years.- Project managed a team of 7 people including engineers and project managers. Covering a range of technologies including: Cisco ACI, ASA, WLC, CUCM, Routers and Switches, Checkpoint firewalls, F5 load balancers, ExtraHop/Ixia.- Received multiple awards from the Transport on Delivery Excellence, contributing to turning around the customer satisfaction and the extension of the contract with DXC.- Worked with pre-sales team and acquired more than $2 M worth of Professional Services business for the Data Centre vertical.Senior Project Manager (Contractor) May 2016 – Jun 2018Responsible for the migration of more than half of the Transport NSW agencies from their legacy Data Centre to the new consolidated Government Data Centre cluster.Accomplishments:- Lead a team of 3 Technical Designers and 3 Network Consultants to deliver across a portfolio of 3 projects within the Data Centre migration Programme.- Successfully completed the DCS programme with budget of 5 Million dollars delivered in 18 months. Within the original budget and project schedule.- Completed an additional 1.8 Million dollars Checkpoint refresh project within following 4 months. Enabling other Transport projects to utilise the upgraded platform.- Billing an average of $100K per month of Professional Services to Transport across agencies I&S, TfNSW, Sydney Trains. Show less

Sydney, Australia

Lead PM on major global customers for BT Australasia, reporting to Head of Transformation and working with global teams across many time zones.Accomplishments:- Lead PM on Australia and NZ for one of world’s largest Logistics company (Contract value of 50 million over 5 years for APAC).- Transitioned and Transformed the customer’s Australia and NZ network services to BT. Including WAN, LAN, Wireless, Voice, Security, Optimization. Across 130 sites and 4 Data Centres.-… Show more Lead PM on major global customers for BT Australasia, reporting to Head of Transformation and working with global teams across many time zones.Accomplishments:- Lead PM on Australia and NZ for one of world’s largest Logistics company (Contract value of 50 million over 5 years for APAC).- Transitioned and Transformed the customer’s Australia and NZ network services to BT. Including WAN, LAN, Wireless, Voice, Security, Optimization. Across 130 sites and 4 Data Centres.- Delivery of In-Life Complex Service Requests for customer’s Australia and NZ operations across 3 Business Units worth 3 Million per annum. Including roll out of 3G backup solutions for 80 sites.- Lead PM for Voice Transformation Globally (180 sites) and Lead PM for APAC Transformation (80 sites) for a leading global Engineering company for the Resource sector (Contract value of 70 million over 5 years). - Transformed customer’s regional Data Centres at London, Houston, Calgary, Perth and Singapore. Covering multiple towers with redundancy in WAN, DMZ, Wireless LAN Controllers, CUCM Call Managers, Riverbeds, and Core Switches.- Rescued the Transformation Project that was delayed and facing milestone penalties. Went into the project in October 2015 and built 3 Data Centres within 2 months with a team of 3 Project Managers and 8 Engineers which met the milestone deadline. Show less

Sydney, Australia

Responsible for the overall Service relationship between the customer and BT. Improve on Customer Satisfaction and Service Operations processes.Accomplishments:- Successfully implemented voice NIVR for 9 countries (8000 users) in Asia Pac for a leading Payment solutions company. - Transformed the Australia WAN network for a major global Defense company, 20 sites. - Saved BT $100,000 during a transformation project by identifying more suitable Access Circuits for customer… Show more Responsible for the overall Service relationship between the customer and BT. Improve on Customer Satisfaction and Service Operations processes.Accomplishments:- Successfully implemented voice NIVR for 9 countries (8000 users) in Asia Pac for a leading Payment solutions company. - Transformed the Australia WAN network for a major global Defense company, 20 sites. - Saved BT $100,000 during a transformation project by identifying more suitable Access Circuits for customer sites. - Successfully completed a Service Desk transition from India to Dalian for the Asia Pac region for a major Recruitment company. This involved developing and implementing a process for Incident Management and Change Management, as well as overcoming technical hurdles of updating monitoring systems.- Identified and billed $75,000 of previously unbilled services for a customer. At the same time achieved high customer satisfaction by providing clean and understandable billing to the customer.- Responsible for turning around customer satisfaction for a major Shipping company by working with Supplier Optus to improve delivery process and leadtime for their BDSL services. Show less

Sydney, Australia

Responsible for managing end to end delivery of all BT services to customers in Australia/New Zealand. Reviewing and modifying service delivery processes to shorten delivery lead times and achieve Right First Time.Accomplishments:- Managed a leading global biotechnology company’s expansion in Australia, US, and Europe, consisting of 12 sites with primary and failover WAN, over a period of 2 months.- Delivered a brand new BT Product (One Voice) to 5 sites for a major Australian… Show more Responsible for managing end to end delivery of all BT services to customers in Australia/New Zealand. Reviewing and modifying service delivery processes to shorten delivery lead times and achieve Right First Time.Accomplishments:- Managed a leading global biotechnology company’s expansion in Australia, US, and Europe, consisting of 12 sites with primary and failover WAN, over a period of 2 months.- Delivered a brand new BT Product (One Voice) to 5 sites for a major Australian Bank who was the first BT customer globally to sign up to this product. - Improved Service Delivery speed by 5% in BT Asia Pac by fixing the delivery workflow to allow better coordination of network configuration tasks and router installation tasks.- Trained the BT regional Service Delivery team in India to use Australia supplier (Powertel, Telstra, and Optus) online portals, this resulted in 30% faster order placement and 50% improvement in getting order updates.- Responsible for turning around a leading global Defence company who threatened to take business away from BT for their Australian operations worth 1 Million annually. This was done by taking over the local WAN delivery project.- Worked with the billing team to investigate and cease around 500 unused access circuits and phone numbers in Australia for a number of customers, which saved BT Australia more than $150,000 a year.- Built a strong relationship with the account teams and service delivery teams of major Australian suppliers Powertel, Telstra Wholesale, and Optus Wholesale. Show less