David Vdovenko Email & Phone Number

Lacey, Washington, United States

- Provided technical support and troubleshooting for various datacenter systems and applications (Tier 2)- Resolved issues related to datacenter hardware, software, network and security.- Designed, installed, configured and maintained datacenter systems such as servers, storage, switches, and other appliances for various projects.- Performed routine maintenance tasks such as updating firmware, patching operating systems and monitoring system health- Documented and reported datacenter incidents, problems and changes using the implamented SOP.- Collaborated with several other teams at the MSP (such as Network, End-User Compute and Security) to implement solutions for projects.- Provided training and guidance to junior technicians (Tier 1) and end user on various datacenter based best practices- Became a subject-matter expert in Veeam, consulted on various topics revolving around backups and disaster recovery.

Auburn, Washington, United States

- Managed information technology and computer systems (served as 'emergency' tier 3 support).- Designed, developed, implemented, and coordinated systems, policies, and procedures.- Managed staff by training, and coaching employees, communicating job expectations, and appraising their performance.- Audited internal systems and assessed their outcomes, created plans of action based on outcomes.- Handled IT budget and ensure cost-effectiveness.

Tukwila, Washington, United States

- Developed and maintained computer systems including but not limited to Microsoft Server (Active Directory), VMWare, Ubuntu, Cisco and Ubiquiti Networking, and open source solutions like Proxmox VE.- Developed and maintained backups of computer systems using backup software (Veeam).- Created custom software and scripts to increase workflow and productivity (Python and Powershell)- Used Remote Monitoring and Management/Security tools (ConnectWise Automate/Connect, SentinelOne) to monitor server performance and deploy scripts.- Responded to customer requests and served as "onsite technician" for customer projects.- Managed projects and coordinated with different internal teams to fulfill customer needs.- Consulted for customers to better serve their needs in the form of planning and advice.

Tukwila, Washington, United States

- Monitored and performed ongoing maintenance on servers and network equipment.- Provided IT support to customers, as well as responded to server and network issues.- Ran hardware diagnostics and replaced failing parts in a timely manner.- Collaborated with support and network engineering teams on projects.- Upgraded internal components, including CPUs, memory, hard drives, and network cables.- Documented processes and keept event logs.