Created, managed, and turned around operational divisions in high volume, high transaction environments, increasing profits. Minimized risk and ensured products met regulatory and compliance standards. Significantly improved client satisfaction metrics while reducing overhead. Forged strong relationships between departments and diverse stakeholders. Interfaced with sales and marketing departments, identifying client needs. Developed procedures to support new product introductions. My key differentiators include:• Increasing staff retention and productivity during arduous market conditions.• Decreasing new employee ramp-up time and spearheading top producing divisions.• Increasing profits by seizing profitable opportunities• Creating new risk based procedure, adopted and expanded nationwide• Overhauled vendor relationships / negotiations, saving millions annuallySpecialties: Analyzing situations quickly and accurately. Building loyal and productive teams that exceed expectations. Creating innovative solutions to complex problems. Managing high volume transactions where accuracy and efficiency are critical. Developing sales and marketing programs.