David Wilson Email and Phone Number
David Wilson work email
- Valid
David Wilson personal email
- Valid
As an experienced technology leader and service advocate, I bring a rich history of delivery through diverse technological roles. My leadership style, grounded in empathy, promotes transparency and accountability throughout the team. I drive action by telling data-driven stories that reveal growth opportunities, highlight risk reduction, and drive continuous improvement. Through these tenets, I create a sphere of service excellence that builds common trust, forges relationships, and delights customers for the long-term.IT AREAS OF EXPERTISEDigital Workplace • End User Computing • EUC Operations • EUC Engineering • Digital Employee Experience • Agile Delivery • Digital Adoption • IT Risk Management • Metrics • Strategy • Project Management • Budget Management • Service Lifecycle • IT Service Management • Continual Improvement• IT Governance • Service Catalog • IT Cost Reduction
-
Head Of Digital Workplace ServicesSilicon Valley BankScottsdale, Az, Us
-
Senior Vice President | Sr. Director, Digital Workplace TechnologyFirst Citizens Bank Mar 2023 - PresentRaleigh, North Carolina, Us -
Head Of Digital Workplace ServicesSilicon Valley Bank May 2017 - Mar 2023Santa Clara, Ca, UsModernizing and securing the digital workplace portfolio to increase employee productivity and engagement while reducing support friction.Leading the Service Desk, Site Support, Mobile & Desktop Engineering, Unified Communication & Collaboration, and Digital Adoption teams globally.
-
Director, It Service Management & Service DeskAmerican Express Global Business Travel 2016 - 2017New York, Ny, UsSeparated and transformed IT service and support to complete the business spin-off of GBT from American Express. Partnered with managed service provider on developing and building an improved IT Service Desk that better suited supporting the GBT travel and entertainment business. Also created and implemented key ITIL service management processes including incident, problem, change, request, configuration, asset and knowledge.Responsible for directing the Service Management and Service Desk organizations. -
Director, Service Desk And Support Center ServicesAdvocate Health Care 2013 - 2016Downers Grove, Illinois, UsDeveloped IT strategies and programs that enriched service and support processes for the 40,000 technology users in Advocate Health. Led the Service Desk and Corporate Office field service teams, successfully improving the quality and efficiency of the organizations while simultaneously increasing the breadth and depth of customer services. -
It Transformation Change AgentSara Lee Corporation 2010 - 2012Chicago, Il, UsConceptualized the state of Future IT for new company vision post spin-off. As a senior member of the Infrastructure core team, empowered to drive down cost 50% associated with the Infrastructure service portfolio and challenge our technology partners to decrease service volumes and commitments without penalty to Sara Lee in order to best support the impending corporate break-up. -
Director, Global End User ServicesSara Lee Corporation 2009 - 2010Chicago, Il, UsGlobally aligned North America and International end user service management and strategy.As the Director of Global End User Services reporting to the CTO, globally transformed IT services to drive partner efficiency and lower costs.
-
Director, End User ServicesSara Lee Corporation 2006 - 2009Chicago, Il, UsCreated a top notch service and support team that challenged the demand for outsourcing.As the Director of End User Services, cultivated a superior service mindset that continuously drove higher customer satisfaction while containing cost; later ensuring that the same philosophy made it into newly outsourced global operations. Led a regionally dispersed group of 90 resources with a $12MM operating budget.
-
Sr. Manager, Technical ServicesSara Lee Corporation 2005 - 2006Chicago, Il, UsBridged understanding of new shared services organization to Foods line of business.As a Senior Relationship Manager in Technology Services, excelled as a change agent by marketing shared service philosophies and their newly required business processes.
-
Applications ManagerSara Lee Corporation 2003 - 2005Chicago, Il, UsInvented creative solutions to eliminate nagging application portfolio gaps.As an Application Development Manager, produced custom developed applications that solved unique business problems.
-
Infrastructure ManagerSara Lee Corporation 2001 - 2003Chicago, Il, UsLed infrastructure strategy for $2.5 billion line of business consolidation.As the Infrastructure Manager for an 18-month ERP implementation project, led the infrastructure team that delivered a comprehensive set of technical solutions to aid in the consolidation of the Foods line of business.
-
Senior Manager, Information SystemsBest Kosher Foods, A Division Of Sara Lee Corporation 1996 - 2001Energized information system capabilities under budgetary constraints.As the Senior Manager of the Information Systems department of a $100MM Sara Lee division, pushed to mature internal processes by introducing a higher adoption of technology.
-
Support ManagerSara Lee Corporation 1994 - 1996Chicago, Il, UsAdvanced end user technology and support.As the Support Supervisor for the Sara Lee Corporate HQ, transformed support processes while driving standardization.
-
Team Lead - Hardware/Network SupportApplied Systems 1991 - 1994200 Applied Parkway, University Park, Il, UsProvided team leadership for hardware and networking support for Applied Systems customer base. -
Is ManagerHefter Industries 1985 - 1991DkManaged IT systems and assets.
David Wilson Skills
David Wilson Education Details
-
Depaul UniversityInformation Systems -
Purdue University NorthwestComputer Information Systems
Frequently Asked Questions about David Wilson
What company does David Wilson work for?
David Wilson works for Silicon Valley Bank
What is David Wilson's role at the current company?
David Wilson's current role is Head of Digital Workplace Services.
What is David Wilson's email address?
David Wilson's email address is da****@****ail.com
What schools did David Wilson attend?
David Wilson attended Depaul University, Purdue University Northwest.
What are some of David Wilson's interests?
David Wilson has interest in Science And Technology.
What skills is David Wilson known for?
David Wilson has skills like Itil, It Service Management, Process Improvement, Change Management, Information Technology, Outsourcing, Management, Project Management, Cross Functional Team Leadership, Incident Management, Leadership, Business Process Improvement.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial