•Developing and executing marketing strategies, such as optimizing local listings, tailoring websites, and creating print media, to enhance property occupancy and resident retention.•Serving as a mediator between residents and the corporate office to address complaints and facilitate resolution of contract-related issues.•Managing administrative tasks and ensuring the accuracy of leasing, renewal, and property records, which often involves meticulous tracking and proofreading.•Supervising the complete lifecycle of resident operations, including tenant screening, security deposit handling, rent collection, and managing debts in the event of delinquency or eviction.•Performing monthly, quarterly, and annual financial analysis by assessing expenditures and forecasting annual income, expenses, repair costs, and maintenance budgets. This responsibility may involve regular communication with property management leaders at regional, national, or international levels.•Ensuring compliance with federal, state, and local regulations, including the timely filing of paperwork, maintaining property safety records, and managing property claims and losses.•Conducting interviews, recruiting new team members, and overseeing training and coaching for both new hires and experienced staff.

• Spearheaded analysis of $51 million in new business opportunities, engaging with 33 distinct clientsand collaborating closely with underwriting teams to ensure the accuracy of critical client information.• Demonstrated exceptional research, appointment setting, and persuasive presentation skills to drivesuccessful engagements with potential clients, effectively showcasing the company's strengths anddiverse product portfolio.• Expertly assessed creditworthiness of borrowers and determined optimal financial solutions,specializing in secured funding options such as account receivables, equipment financing, SBA 7A & 504programs.• Formulated and executed innovative sales and marketing strategies that significantly increased referralrates and enhanced customer retention.• Provided mentorship to team members in the effective cross-selling of secured financing products.• Executed successful promotional campaigns for existing clients, resulting in a substantial $9.8 millionin new business opportunities.• Skillfully evaluated $32 million in new real estate opportunities, fostering strong relationships with 7unique clients.• Assumed end-to-end responsibility for processing and overseeing $21.7 million in new volume, ensuringseamless origination to closure for all transactions.

• Successfully implemented a multi-tiered product line tailored to address progressive levels of creditrisk. Innovatively introduced the practical use of COJ (Confession of Judgment) agreements for high-riskproducts, leading to improved risk management and streamlined processes.• Qualified and established strong partnerships with 27 vendors by defining quality standardsand implementing efficient processes for relationship management teams. These initiatives fosteredenhanced collaboration and contributed to the overall success of strategic partnerships.• Provided valuable advisory insights on managerial roles, optimizing operational efficiency acrossthe organization. Instrumental in creating a resource-rich environment for in-house agents, fosteringcontinuous professional development and driving peak performance.• Developed and executed targeted marketing campaigns within key industries, leveraging insightfulinternal return metrics. These campaigns significantly increased brand visibility and market penetration,resulting in substantial business growth.