- Incident Response Team for Nordstrom Technology- Coordination of resolution for critical/high technology incidents- Deep diving into root cause analysis with corresponding teams and leading incident review meetings- Providing oversight around existing processes with the goal of governance and enhancement- Works closely with cross-functional partners to implement positive process and business changes- Reviews and implements improvements to the incident management processes and the tools that support them- Interacts with all levels of leadership and plays a key role in capturing and ensuring accurate data and metrics

- Utilized Enterprise and Oracle systems to create and maintain item entries in Nordstrom inventory database- Performed data analysis on complex item maintenances between stores, fulfilment and distribution centers and vendors in the US and Canada to resolve data conflicts and/or discrepancies- Partnered with buying offices to identify item set up procedures, potential issues and process training- Created scripts to automate processes with inventory systems to improve efficiencies- Documented processes to ensure highest level of accuracy and efficiency is attained for teams across the department- An EPM Core Master member – served as a resident expert acting as liaison between EPM system users and EPM Product Support- An Anniversary Sale Canada SWAT member – partnered with NMG Business Analysts to ensure a smooth transition during the Anniversary event and all styles and promotions deployed as planned- Served as a Subject Mater Expert for the division for RMS 14 and all Canada item set-ups- Oversaw training and transition of Rack Shoes introduction to RMS14 and Canada promos to Merchandise Coordinators

- Responsible for handling and altering live sensitive geographical data- Resolved end-user concerns of incorrect information displayed on Google Maps globally including: address, Street View, and street names- Debugged back-end data including direction routing parameters when using Google Maps- Created/adjusted shape files for aesthetics from aerial imagery with accuracy and precision- Analyzed metrics and recommended operational flow improvements- Interpreted user feedback, monitored satisfaction and help drive programs to improve team performance- Use of data analysis, graphic design and technology tools to present data in ways that are accurate, accessible, appealing and innovative- Create complex and statistical analyses using data from disparate sources

- Developed new and retained existing customer relationships to ensure repeat business and revenue growth- Provided excellent customer service, maintained privacy, and participated in patient confidentiality- Managed product inventory and upkeep- Assisted customers in product exchanges/returns- Routinely handled large amounts of cash and customers in a busy environment

- Executed upgrades/updates of operating systems and applications among designated users- Assists with end user system updates including patch management, spyware removal, virus checking, etc.- Performed maintenance on newly upgraded systems- Developed new user documentations, assured policy compliance and trained staff on process improvement changes- Assist with end user support of hardware and software issues related to Windows XP- Troubleshoot/repair & configure computer hardware and software