David Mackillop Email & Phone Number

Lewisville, TX, US

Detroit, MI, US

Pro bono team lead and admin/developer for T.E.A. Working with a remote team, I architected and built Service Cloud CRM solutions for this charitable organization enabling their organization to manage their contacts, personnel, and activities.T.E.A. (Teach. Empower. Achieve.) is a 501c3 workforce development organization that serves as a partner for.

Irving, TX, US

• Directed technical strategy for all revenue-generating systems - primarily Salesforce and integrated donation platforms. Technical manager for five development staff plus project manager.
• Hands-on systems architect and administrator
• Negotiated project deliverables and timelines with business SME’s
• Implemented Agile work item strategy and change management processes
• Built and implemented enterprise project intake management process
• Led migration to Jira Cloud and introduced enterprise project intake, IT change management and fulfillment request ticketing solutions in Jira Cloud

Mckinney, Texas, US

• I grew an excellent team beginning with two admins and a developer up to three teams totaling seventeen staff. Development management and project management were primary functions. I was also responsible for data.
• Salesforce technical product owner: o SFDC Org 1: Financial Services Cloud with Experience Cloud optimized for mobile userso SFDC Org 2: Sales/Service Cloud – classic partner community for delivering sales leads
• SME for change/release management pertaining to Salesforce environments
• I introduced Agile SDLC practices, Release Management, and CICD processes
• I was accountable for IT Audits and Security Risk Assessments

Addison, Texas, US

• Development manager leading projects with responsibilities for data integrity, vendor management, reporting, budgeting, resource planning, and end-to-end techno/functional management.
• Directed Salesforce implementation strategy in cooperation with external consultants
• Led build out of a new Salesforce instance and team including data, UI/UX, reporting/dashboards, training, product support functions, etc.
• Designed integration to combine data from eight business units and five legacy ERP systems to single feed of inbound data to Salesforce for predictable functionality and usable analytics.

Richardson, Texas, US

• I wore many hats at RealPage over the years including:
• Primary SME/developer for ITSM solution on Salesforce custom app for request ticketing
• Created technical user instructional materials and conducted live training sessions for IT users
• Facilitate weekly IT CAB meetings and all related reporting and scheduling activities
• Direct Daily CAB coordinating all Enterprise product releases and related data test environments for enterprise suite of 30+ products
• Manage ITSM policy documents and procedure instructions, produce KPI reporting.

Scottsdale, AZ, US

Lead Support Analyst for enterprise time keeping and retail space management applications. DBA for MS SQL Server and Oracle data servers for test lab environments Authored technical and functional training documentsProduced instructional webinars with instructions for best business processes Technical point-of-contact for support group escalating issues.

US

• Researched needs and fabricated solutions for internal clients using VB/ASP/HTML/SQL/TSQL. Solved implementation issues with proprietary high-speed printing applications.
• Customized CRM tool to improve customer experience and streamline case resolution.
• Created secure, web-based customer satisfaction survey system resulting in improved response rate by over 850% with digital surveys instead of paper surveys
• Automated menial network administrative tasks resulting in 95% time savings