David Macneill

David Macneill Email and Phone Number

Director SBC Core Sustaining Engineering at Ribbon Communications @ Sonus Networks
westford, massachusetts, united states
David Macneill's Location
Tyngsboro, Massachusetts, United States, United States
David Macneill's Contact Details

David Macneill personal email

n/a

David Macneill phone numbers

About David Macneill

David Macneill is a Director SBC Core Sustaining Engineering at Ribbon Communications at Sonus Networks. He possess expertise in ip, tcp/ip, voip, sip, ethernet and 24 more skills. He is proficient in English.

David Macneill's Current Company Details
Sonus Networks

Sonus Networks

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Director SBC Core Sustaining Engineering at Ribbon Communications
westford, massachusetts, united states
Website:
sonus.net
Employees:
511
David Macneill Work Experience Details
  • Ribbon Communications
    Director Sbc Core Sustaining Engineering
    Ribbon Communications Jan 2018 - Present
    Westford, Ma
    Sonus is now Ribbon
  • Sonus Networks
    Customer Experience & Service Strategy
    Sonus Networks Jan 2014 - Present
    Westford, Massachusetts
    Primary role as part of the Customer Experience Team is Critical Incident Management with Executive Sponsorship to ensure Customer success, successful Sales engagements, recurring Sales revenue, healthy Partnerships etc ...Responsibilities also include Dashboards, RCA, Business Intelligence (trending), KB articles and Information sharing. Responsible for managing daily Cross Functional meetings with world-wide support teams to shorten support engagements and restore customer satisfaction quickly.Tech Support - Fix customer issues over and over again.CAP Manager - Fix Company issues causing the Customer issues.Vision : The Best Services Experience in High Tech by Relentlessly Delivering Value to Our Customers with the Highest Standard of IntegrityMission : Implement a world class Customer Experience including a comprehensive knowledge base, self-service environments, best in class toolsets, critical account program, and capturing the voice of the customers / partners and execute on the feedbackGoal : Easiest to Do Business With as well as much, much more ...Initiatives : Define - Establish - Manage - Deliver the framework, mechanisms and tools to show what a Service Champion should be !
    View
  • Sonus Networks
    Director, Sustaining Engineering
    Sonus Networks Jul 2015 - Jan 2018
    Westford, Mass
  • Sonus Networks
    Director Of Corporate Tac
    Sonus Networks May 2000 - Jan 2014
    Westford, Ma
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  • Cabletron Systems
    Product Support
    Cabletron Systems Sep 1991 - May 2000
    Rochester, Nh
    View

David Macneill Skills

Ip Tcp/ip Voip Sip Ethernet Telecommunications Ss7 Network Architecture Wireless Routing Snmp Unified Communications Solaris Switches Unix Mpls Network Design Isdn Perl Linux Integration Frame Relay Clearcase Lte Tdm H.323 Network Engineering Mgcp Mobile Devices

David Macneill Education Details

Frequently Asked Questions about David Macneill

What company does David Macneill work for?

David Macneill works for Sonus Networks

What is David Macneill's role at the current company?

David Macneill's current role is Director SBC Core Sustaining Engineering at Ribbon Communications.

What is David Macneill's email address?

David Macneill's email address is dm****@****net.com

What is David Macneill's direct phone number?

David Macneill's direct phone number is (503)-252*****

What schools did David Macneill attend?

David Macneill attended Worcester Polytechnic Institute, Middlesex Community College.

What skills is David Macneill known for?

David Macneill has skills like Ip, Tcp/ip, Voip, Sip, Ethernet, Telecommunications, Ss7, Network Architecture, Wireless, Routing, Snmp, Unified Communications.

Who are David Macneill's colleagues?

David Macneill's colleagues are Nisha Nisha, Girish Prabhu K, Vladimir Vojtisek, Samir Kebiche, Paul Gibler, Joody Ma, Sadam Anccori.

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