Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities includeplanning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.- Approve actions on human resources matters.- Manage day to day activities of a combined or singular function Project Services team comprised of Project Managers, Set-up Managers, and Project and Set-up Coordinators.- Provide mentoring support to Project Managers and Set-up Managers in the design and monitoring of client projects.- Act as a point of escalation for team members to optimize client delivery.- Serve as liaison between Project Services, internal departments, external vendors and the sponsor during the life cycle of the project.- Initiate and manage appropriate customer health check calls- Participate in the Customer Governance Process as assigned

Supports senior team members in the implementation of global project management systems and processes to increase efficiency, as directed. • Provides support to leadership in performance improvement, operational efficiencies, and operational excellence by identifying best practices and ideas for innovation and continuous improvement within Project Management • Assist in the development of contingency plans and risk mitigation strategies to ensure success of the Project Management FunctionDirect oversight of 15-18 project specialists, reviewing performance and maintaining compliance on a daily basis.

The Project Specialist performs administrative and supportive activities assigned by the Project Lead to ensure the contracted services and expectations are carried out by the project team in accordance with executed contracts and the customers’ expectations.Set-up, maintain and/or close out project files and study information ((e.g., regulatory documents, Trial Master File (TMF), enrollment, Adverse Events (AEs)/Serious Adverse Events (SAEs), site supplies, Institutional Review Board re-approvals, data queries) on a variety of databases and systems. • Attends, participates, prepares and distributes meeting minutes and action items for both internal and external meetings (sponsor, trusted process, functional, investigator meetings). Follows up with team members on action items to closure. • Maintains timely and effective communication among team members and site staff. Keeps Project Leadership and Clinical Research Associates (CRAs) fully appraised of sites and study status. May contact site staff as needed for critical information. • Provide administrative support to Project Leads and functional leads. • Ensure all study documents are archived based on the appropriate guidelines and policy. • Provide support for quality assurance activities, including preparation for audits and internal review, prepare documentation and follow through to resolution on actionable issues.

Serving as project coordinator for Duke’s Office of Research Contracts (ORC) under the organizational unit of the Executive Vice Dean for Administration. Position coordinates team of 7 that negotiates government/foundational contracts for Duke University Hospital (School of Medicine Departments, School of Nursing and Clinical Research Units) to increase efficiencies, streamline workflow and provide transparency

Served as Clinical Research Coordinator for the Duke NAFLD/NASH research team. Served on a total of 14 studies in which all focused on evaluating novel therapies for the treatment of patients with nonalcoholic fatty liver disease.

Worked directly in caring for and supervising children (age 10-16 years) with autism and cerebral palsy as it pertains to rehabilitation for social and verbal / nonverbal communication.