David M. Email & Phone Number

Tampa, Fl

Direct cross-functional team of staff members with focus on streamlining claim and claims management processes. Oversee workload distribution within the team, ensuring prompt and efficient processing of claims in Good Faith.● Practices Servant Leadership style of management, which fosters an environment of communication, cooperation, efficiency, and professional fulfillment for team members and colleagues in both team and individual work settings.● Recognized as an active member that established and organized claims litigation department.● Improved team performance by organizing and delivering individual-centric training sessions on claims and litigation case management.● Guaranteed compliance with all relevant laws, regulations, and internal policies while overseeing the team's activities.● Built and maintained collaborative relations with clients and legal professionals involved in the claims and litigation process.● Identified areas of improvement and implemented best practices to achieve operational efficiency and improved culture.● Minimized legal and financial risks for the organization related to claims and litigation matters.

Tallahassee, Florida, United States

Ensured well-informed decision-making processes by operating with various stakeholders and legal teams. Fostered effective resolution of disputes while maintaining continuous communication with claimants, attorneys, and various stakeholders. Played a vital role in workload management of claims departments that facilitated the hiring and retention of additional professionals. Assessed coverage in Good Faith, evaluated the legitimacy of claims and strengthened the compliance framework by upholding strict adherence to pertinent laws and regulations.Highlights of accomplishments in this role include:• Navigated settlements before legal proceedings and following the initiation of litigation while negotiating resolutions for hundreds of claims, including wind, liability, commercial, theft, CAT, represented/non-represented, and litigated claims.• Amplified organizational efficiency for problem resolution while tackling the formidable challenges lined with the establishment of the complex claims unit and claims litigation department.• Earned commendation from owners/senior management for saving millions of dollars in litigation, legal fees, and Plaintiff Attorney fees while building positive relationships with public adjusters and plaintiff attorneys.• Saved the examiner's time and reduced company expenses while leveraging bilingual communication skills to streamline the management of claims from Spanish-speaking customers.

Master Of Business Administration - Mba

Bachelor Of Science - Bs