David Mangham, Mba Email & Phone Number

Portage, MI, US

Responsible for all post sales customer experience activity from deployments/implementation, training, technical support and customer success.

We work with high-achieving organizations and individuals to improve their performance in providing an exceptional customer experience which results in Customer Success driven growth. This is achieved by focusing on five key areas of customer engagement: Purpose, People, Product, Process and Performance.

Colorado Springs, US

Responsible for leading our Global Customer Success Practice with a team of over 500 people located in 6 different countries supporting enterprise technology companies' key opportunity accounts for companies such as Microsoft and OpenText that are typically underserved by the in-house Customer Success team. We focus on ensuring the customers are maximizing.

New York, New York, US

Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner

Broomfield, CO, US

Leads the development and execution of ZOLL Data’s International Operations and Customer Success strategy. Primary focus is leading the Teams to be effective advocates for their customers in order to deliver expected outcomes and improve their Customer Experience in order to ensure successful renewals as well as identifying upsell opportunities. Additional.

Boulder, Colorado, US

Lead the combined Global Client Deployment, Customer Success, Renewal and Support teams to provide seamless support for our channel partners and end users, delivering on our mission of creating and developing reference-able customers. Primary responsibilities included managing the Service Organization’s overall P&L, driving Professional and Maintenance.

Minneapolis, MN, US

Led the Global Delivery and Customer Success team to successfully implement our enterprise solutions, ensure client satisfaction on an ongoing basis and develop new revenue generating engagements. Developed and executed the Implementation Methodologies as well as the ongoing Customer Engagement Programs focused on ensuring Customer Satisfaction. Related.

Boulder, CO, US

Directed sales, solution development and delivery activity for Tendril’s Public Power market. Related activities included building out services team, identifying new sales opportunities and working with internal cross-functional teams to develop new Smart Grid products focused on to meet the needs of our customers in this emerging space.

San Jose, California, US

Directed the Sales, Customer Success, Marketing, Deployment and Support activity of Polycom’s VoIP Services division, which generated over $50 million in annual revenue. Developed and executed the overall VoIP Services strategy and business plan that exceeded revenue targets. Related activities included services product development, marketing.

Boulder, Colorado, US

Acquired by Polycom in 2007. Directed the Professional Services Sales, Delivery, Training and Customer Success team to achieve or exceed revenue targets, which generated over $20 million in annual revenue. Directed the global Customer Engagement team to deliver world-class services to our end customers on time and at or under budget. These communication.

Redwood City, US

In addition to the previously stated responsibilities at SignalSoft, I directed the new sales activity for the Location Services business unit in Openwave. I also managed the integration of the Mobile Application Business Unit into Openwave’s Professional Services organization. Other added responsibilities were product portfolio development and product.

US

Acquired by Openwave in 2002. Directed mobile application software deployment with $20M annual revenue stream. Created world-class Professional Services Practice. Oversee resources, resolve customer issues and negotiate contracts. Oversee business planning and employee development. These responsibilities continued after the acquisition of SignalSoft by.

Morristown, New Jersey, US

Led 10 member project teams to rollout product showcasing customer education initiatives. Drove continuous development and product enhancement. Conducted ROI analysis and led implementation teams and operations for global communication systems leader.

Espoo, Southern Finland, FI

Seamlessly integrated acquired companies. Defined program scope, managed resources and product delivery. Integrated telecom infrastructures and disaster recovery plans.

Espoo, Southern Finland, FI

Managed vendors for multi-year, multi-million dollar network contracts for clients such as US West, TCG and MCI. Developed customer and vendor relations to define metrics, address concerns and modify contracts.

Dallas, TX, US

Led development, sale and launch of technological solutions to US markets. Defined customer needs, managed sales channel and led teams. Grew strategic USG customer relationships. Executed tactical sales plan to maintain profitability

Mba, Marketing

Bba, Communications

Mba (Executive), Finance