Country Manager Alps Region And Senior Director Sales Alps
Current
Feb 2024 - Present
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David Marcès Email & Phone Number
MD Genesys Alps ⅼ CX Enthusiast ⅼ Experience Orchestration & Digital Transformation ⅼ Wine Geek
at
Genesys
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Current company
Role
MD Genesys Alps ⅼ CX Enthusiast ⅼ Experience Orchestration & Digital Transformation ⅼ Wine Geek
Location
Zurich, Zurich, Switzerland
Company size
Who is David Marcès? Overview
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Quick answer
David Marcès is listed as MD Genesys Alps ⅼ CX Enthusiast ⅼ Experience Orchestration & Digital Transformation ⅼ Wine Geek at Genesys, a company with 1 employees, based in Zurich, Zurich, Switzerland. AeroLeads shows a matched LinkedIn profile for David Marcès.
David Marcès previously worked as Country Manager Alps Region and Senior Director Sales Alps at Genesys and Country Manager Alps Region and Senior Director Sales Alps and Mid-Market DACH at Genesys. David Marcès holds Leadership Svf, Management/Leadership from Netzwerk Für Betriebswirtschaftliche Weiterbildungen (Nbw).
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Genesys
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Profile bio
About David Marcès
Driven by heavily evolving customer expectations and new digital only business models, enterprises today are facing increasing pressure to innovate and digitize faster to remain competitive. Using SaaS to harness the benefits of AI has become an imperative. Genesys Cloud is the leading CX orchestration engine, empowering organizations to orchestrate client-and employee experiences end-to-end, assuring empowered and engaged employees, smart automation and happy and loyal customers, thus improving top-and-bottom-line results for any brand. With over a decade of expertise in Customer Service and Sales Operations, I have partnered with many businesses from various industries, along their CX transformations, guiding brands with actionable strategies rooted in best practices. My passion for CX and the robust foundation in technology and business administration have helped me build an impressive track record of successful enterprise software and services sales, direct and through channels.As a Senior Sales and Business Development Leader, I excel in nurturing high-performing teams, fostering individual growth, and consistently surpassing objectives. Currently, as the Country Manager for Genesys in the Alps region, I lead an exceptional team dedicated to delivering on our promises and enabling customers to reach their ambitions through our innovative solutions.
Listed skills include Business Development, Crm, Consulting, Saas, and 23 others.
Current workplace
David Marcès's current company
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Genesys
13 roles · 26 years
David Marcès work experience
A career timeline built from the work history available for this profile.
Country Manager Alps Region And Senior Director Sales Alps And Mid-Market Dach
Feb 2023 - Feb 2024
Country Manager Alps Region And Director Sales Commercial Market Germany
Feb 2022 - Feb 2023
Country Manager Alps Region
Responsible for all sales and marketing activities in Switzerland, Austria and Lichtenstein across our product lines and market segments. Having the pleasure to develop and enable an experienced and ambitious sales team in order to fulfill our strong growth plans. In charge of the overall market strategy for the Alps region, including channels and direct.
Jan 2020 - Feb 2022
Sen. Account Executive, Enterprise & Global Client Executive
Jan 2017 - Feb 2022
Account Executive, Switzerland & Austria
Focused on Enterprise Software Sales and Business Development for Genesys in Switzerland and Austria. Managing and developing a portfolio of strategic key accounts. Main solution focus areas include:- Omni-Channel Customer Engagement- Digital Engagement- Integrated Skype for Business/UCC Customer Engagement Solutions- Business Optimization- Employee.
Jan 2013 - Dec 2016
Director Banking
Definition of the go-to-market strategy and operational management for a specific business consulting portfolio in private banking focused on Compliance (FATCA, Rubik - withholding tax, AML/KYC, MiFID, AIFMD, UCITS) and Risk Management (BASEL III, SolvencyII). Within 12 months we defined the GTM strategy, closed three strategic alliances, developed.
Jan 2012 - Dec 2012
Head Of Staffing Switzerland
Responsible for go-to-market strategy, execution and P&L for the profit center "Resource Management" in Switzerland. Developed and delivered staffing services, focused on core banking system integration based on the product suite Avaloq Corebanking System and business consulting in the areas of:# 1 focus in the area of Finance & Accounting, Costs, Fees.
Jul 2009 - Dec 2011
Sales Consultant
Jun 2007 - Jun 2009
Account Manager
Alex & Gross Communications Gmbh (Now Tectum Group)
- Development of partner- & sales channels for Toshiba and Lenovo (Hardware)- Leadmanagement for: - HP / SUN (Server) - Post / DHL (CRM Systems) - Siemens Business Services (Mobile Devices)
2006 - 2007
~1 yr
Head Outbound
Medialine Interactive Solutions Ag (Now Walter Services Ag)
- Responsible for all sales operations including customer acquisition, upsell and cross sell campaigns, winback campaigns and retention campaigns for Swisscom Fixnet, Swiccom Mobile and Bluewin- Responsible for up to 40 FTE's
2004 - 2006
~2 yrs
Project Manager E-Commerce
Medialine Interactive Solutions Ag (Now Walter Services Ag)
Project Manager for BPO (business process outsourcing) of helpdesk processes (1st & 2nd level) to the BPO provider in the context of the e-commerce platform conXtrade of Swisscom IT-Services
2003 - 2004
~1 yr
Department Leader Culture & Sports
Frantour Suisse Sa (Kuoni Group)
As part of the strategic product and service portfolio extension I was asked to build and developed a culture and sports department focusing on providing access to the worlds most sophisticated cultural and sports events around the globe. Initiated contacts and built up networks to event organization companies and resellers. Negotiated terms and.
2000 - 2002
~2 yrs
Team & coworkers
Colleagues at Genesys
Other employees you can reach at genesys.com. View company contacts for 1 employees →
RB
Raquel Bate
Colleague at Genesys
Metro Manila, Philippines
View →
RM
Ron Miller T. Matias
Colleague at Genesys
Metro Manila, National Capital Region, Philippines, Philippines
View →
JG
Jaya Ganesh K
Colleague at Genesys
Chennai, Tamil Nadu, India, India
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MM
Maud Mcevoy
Colleague at Genesys
Galway, County Galway, Ireland, Ireland
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SM
Svetlana Malchikova
Colleague at Genesys
San Mateo, California, United States, United States
View →
AA
Adrian Agor
Colleague at Genesys
Philippines, Philippines
View →
NB
Nathalie Bouyeur
Colleague at Genesys
Cotonou, Littoral, Benin, Benin
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CC
Caryn Canfield
Colleague at Genesys
Pasadena, Maryland, United States, United States
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JV
Jeeva Venkat
Colleague at Genesys
Alpharetta, Georgia, United States, United States
View →
JR
Justin R.
Colleague at Genesys
Raleigh-Durham-Chapel Hill Area, United States, United States
View →
Raquel Bate
Colleague at Genesys
Metro Manila, Philippines
View →
RM
Ron Miller T. Matias
Colleague at Genesys
Metro Manila, National Capital Region, Philippines, Philippines
View →
JG
Jaya Ganesh K
Colleague at Genesys
Chennai, Tamil Nadu, India, India
View →
MM
Maud Mcevoy
Colleague at Genesys
Galway, County Galway, Ireland, Ireland
View →
SM
Svetlana Malchikova
Colleague at Genesys
San Mateo, California, United States, United States
View →
AA
Adrian Agor
Colleague at Genesys
Philippines, Philippines
View →
NB
Nathalie Bouyeur
Colleague at Genesys
Cotonou, Littoral, Benin, Benin
View →
CC
Caryn Canfield
Colleague at Genesys
Pasadena, Maryland, United States, United States
View →
JV
Jeeva Venkat
Colleague at Genesys
Alpharetta, Georgia, United States, United States
View →
JR
Justin R.
Colleague at Genesys
Raleigh-Durham-Chapel Hill Area, United States, United States
View →
4 education records
David Marcès education
Leadership Svf, Management/Leadership
Netzwerk Für Betriebswirtschaftliche Weiterbildungen (Nbw)
Ccna, Computer Systems Networking And Telecommunications
Hsr Hochschule Für Technik Rapperswil
Diploma In Business Administration, Economics
Schule Für Wirtschaft Und Sprachen (Sws)
High School, Economics
Wirtschaftsgymnasium Winterthur
FAQ
Frequently asked questions about David Marcès
Quick answers generated from the profile data available on this page.
What company does David Marcès work for?
David Marcès works for Genesys.
What is David Marcès's role at Genesys?
David Marcès is listed as MD Genesys Alps ⅼ CX Enthusiast ⅼ Experience Orchestration & Digital Transformation ⅼ Wine Geek at Genesys.
Where is David Marcès based?
David Marcès is based in Zurich, Zurich, Switzerland while working with Genesys.
What companies has David Marcès worked for?
David Marcès has worked for Genesys, Gft Technologies (Schweiz) Ag, Alex & Gross Communications Gmbh (Now Tectum Group), Medialine Interactive Solutions Ag (Now Walter Services Ag), and Frantour Suisse Sa (Kuoni Group).
Who are David Marcès's colleagues at Genesys?
David Marcès's colleagues at Genesys include Raquel Bate, Ron Miller T. Matias, Jaya Ganesh K, Maud Mcevoy, and Svetlana Malchikova.
How can I contact David Marcès?
You can use AeroLeads to view verified contact signals for David Marcès at Genesys, including work email, phone, and LinkedIn data when available.
What schools did David Marcès attend?
David Marcès holds Leadership Svf, Management/Leadership from Netzwerk Für Betriebswirtschaftliche Weiterbildungen (Nbw).
What skills is David Marcès known for?
David Marcès is listed with skills including Business Development, Crm, Consulting, Saas, Call Centers, Customer Experience, Contact Centers, and Enterprise Software.
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