Senior Vice President Operations
Current
Kaplan North America
Jul 2022 - Present
AeroLeads people directory · profile
David Elkins Email & Phone Number
Strategic Partnerships | Operations Leadership | Higher Education
at
Kaplan Higher Education
2 work emails found
@bayviewloanservicing.com
3 phones found area 305 and 312
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Strategic Partnerships | Operations Leadership | Higher Education
Location
Miami, Florida, United States
Who is David Elkins? Overview
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Quick answer
David Elkins is listed as Strategic Partnerships | Operations Leadership | Higher Education at Kaplan Higher Education, based in Miami, Florida, United States. AeroLeads shows a work email signal at bayviewloanservicing.com, phone signal with area code 305, 312, and a matched LinkedIn profile for David Elkins.
David Elkins previously worked as Senior Vice President Operations at Kaplan North America and Senior Vice President Operations at Kaplan Higher Education. David Elkins holds Bachelor Of Arts (B.A.), English Literature from University Of Virginia.
Company email context
Email format at Kaplan Higher Education
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{first_initial}{last}@bayviewloanservicing.com
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AeroLeads found 2 current-domain work email signals for David Elkins. Compare company email patterns before reaching out.
Profile bio
About David Elkins
An adaptable and top-performing Senior Executive with a proven track record in Strategic Partnerships, Business Transformation, and Operations Management. Focuses on Strategy, the Customer Experience, Digital Communications, and energetic leadership across higher education, financial services and other industries. Leverages strong communication skills to manage negotiations and lead cross-functional teams. Excels at leading large business transformations through effective management, automation, and digital adoption. Creates a coherent customer experience across diverse channels. Proven aptitude for streamlining and optimizing business operations, reducing costs, and driving revenue for stakeholders and decision-makers at all levels.Experience includes developing and leading strategic partnerships, managing 450+ Operations personnel, leading multi-million dollar engagements as a Partner at a Management Consulting firm focused on operations and efficiency, and 5 years as a commercial litigator at two of the nation's top legal firms.Specialties: • Strategic Partnerships• Business Transformation • Digital Communications Strategy • Customer Experience & Engagement• Negotiation • Operations | Offshore Management• Management Consulting• Strategic Planning • Project Management | Performance Improvement | Change Management • Business Analysis and Reporting • Client Management
Listed skills include Management Consulting, Strategic Planning, Strategy, Process Improvement, and 16 others.
Current workplace
David Elkins's current company
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10 roles · 32 years
David Elkins work experience
A career timeline built from the work history available for this profile.
Senior Vice President Operations
Current
Jul 2022 - Present
Vice President, Strategy And Delivery
Lead higher education and strategic corporate partnerships. Manage OPM model. Accountable for P&L results and sales extensions.
Aug 2019 - Jul 2022
Managing Director Of Operations
- Led and managed up to 475 staff members. Oversaw large loan portfolio generating sizeable revenue. Led customer service and collections, customer complaints and inquiries, customer experience, employee training, and.
- Personally led President-mandated effort to overhaul and radically improve our customers’ digital experience.
- Launched completely new website for company, improving customer registration 33%, email consent by 28%, and paperless adoption by 68%.
- Introduced e-signature technology for customer agreements and documents.► Customer Experience Transformation:
- Built and oversaw department responsible for reducing customer friction and complaints across enterprise through customer journey mapping, surveys and cross-department root cause analysis of complaints.
- Developed customer experience pillars (first impression, self-service, customer-facing interactions, and problem resolution) to objectively measure and improve customer experience.
Jan 2012 - Aug 2019
Senior Vice President (Svp), Operations
- ► Strategic Partnership Management:
- Developed and led highly skilled team that handles all corporate client relationships, including day-to-day interaction and strategic alignment.► Performance Improvement and Project Management:
- Ran Project Management Office that handles enterprise projects (technical and process-related).
- Implemented prioritization and resource allocation model
- Led performance improvement team that developed KPIs, set targets, and measured performance.
- Drove improvements spanning automation, elimination of non-value-added work, consolidation and streamlining neglected end-to-end processes, reengineering, and training.► Business Intelligence/Reporting:
Mar 2010 - Dec 2011
Senior Vice President (Svp), Administration
Bayview Asset Management, Llc Formerly Bayview Financial
Main focus was to bring together three autonomous but jointly-owned loan origination platforms to increase efficiency. Completed internal review with senior stakeholders, gained consensus and implemented recommendations around recruiting/hiring, sales and marketing, operations and reporting, customer service, communication, and technology.
May 2008 - Mar 2010
Vice President (Vp), Special Projects
Bayview Asset Management (Formerly Bayview Financial)
Completed review of real estate processes including valuation and environmental risks. Recommendations allowed for reduction in valuations cycle time of nearly 50%.
May 2007 - May 2008
Director
* Successfully completed more than a dozen efficiency projects for CEOs and CFOs - total savings achieved exceeded $400 million. * Generated $9 million in revenue from leading consulting engagements.
Sep 2005 - May 2007
Vice President
* Sales. Generated $10 million in revenue from leading consulting engagements. * Leadership.Co-chaired, with CEO, committee on compensation, bonuses and promotions; oversaw staffing for projects firm-wide.
Jan 2000 - Sep 2005
Engagement Manager
Strategic problem-solver across the spectrum of technology, operations, and efficiency, with responsibilities ranging from client development to project leadership and team management.* MIS Development and Implementation for Top Credit Card Company. Supervised development of management information reporting methodology for Marketing Department. Oversaw.
1994 - 1996
~2 yrs
3 education records
David Elkins education
Bachelor Of Arts (B.A.), English Literature
University Of Virginia
Doctor Of Law - Jd, Law
Boston College Law School
Education record
Ransom Everglades
FAQ
Frequently asked questions about David Elkins
Quick answers generated from the profile data available on this page.
What company does David Elkins work for?
David Elkins works for Kaplan Higher Education.
What is David Elkins's role at Kaplan Higher Education?
David Elkins is listed as Strategic Partnerships | Operations Leadership | Higher Education at Kaplan Higher Education.
What is David Elkins's email address?
AeroLeads has found 2 work email signals at @bayviewloanservicing.com for David Elkins at Kaplan Higher Education.
What is David Elkins's phone number?
AeroLeads has found 3 phone signal(s) with area code 305, 312 for David Elkins at Kaplan Higher Education.
Where is David Elkins based?
David Elkins is based in Miami, Florida, United States while working with Kaplan Higher Education.
What companies has David Elkins worked for?
David Elkins has worked for Kaplan North America, Kaplan Higher Education, Bayview Loan Servicing, Llc, Bayview Asset Management, Llc Formerly Bayview Financial, and Bayview Asset Management (Formerly Bayview Financial).
How can I contact David Elkins?
You can use AeroLeads to view verified contact signals for David Elkins at Kaplan Higher Education, including work email, phone, and LinkedIn data when available.
What schools did David Elkins attend?
David Elkins holds Bachelor Of Arts (B.A.), English Literature from University Of Virginia.
What skills is David Elkins known for?
David Elkins is listed with skills including Management Consulting, Strategic Planning, Strategy, Process Improvement, Management, Negotiation, Cross Functional Team Leadership, and Operations Management.
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