Dave Marshall Email & Phone Number

Alvechurch, England, United Kingdom

A bit of everything in this role, which makes it interesting and varied. Which I like.And I even get to drive the truck.... 😉

Bromsgrove

Stratford-Upon-Avon

Redditch, Worcs

The Test Bed stores are used to support the Trading Teams’ decisions.Role Summary Daily management & maintenance of the two sites, ensuring that Health & Safety is adhered to and that they are an example of the best that a Halfords store environment can be.All stock deliveries received & checked and returns completed.Trial stock displays built to prove new products and display concepts. Stock taking undertaken annually, with usually positive results achieved.Planograms, and supporting launch documentation, for both range changes and seasonal campaigns produced.Skills UtilisedStore Manager-level stock management.Attention to detail.Cross-functional, collaborative working with key colleagues across the Support Centre and Distribution Centre to design the new processes.Bespoke software application to build planograms.Display and Direct-to-Shelf principles in building planograms.Major AchievementsDesigned and implemented changes to Halfords’ Test Bed layout, stock delivery system and complaints escalation processes.

Redditch

Role SummaryOwnership of several methods of communicating instore promotions to stores: o Promotions Document, detailing seasonal marketing campaigns. o Daily Updates, detailing short-term trading focusses.o In-Store Ticket database, providing both product & pricing information.Line Manager of the Promotions Assistant, whose main responsibility was to ensure that the In-Store Print workload was efficiently executed. Proof-reader for all Halfords newspaper adverts and in-store catalogues.Key contact between Support Centre and stores for all promotions-led queries, and Quality agent for the Marketing Department.Skills UtilisedCross-functional working with the Trading, Quality and Operations Teams to identify information needing further dissemination.Relationship building.Summarizing information into the most concise but unambiguous terms possible.Knowledge of pricing law and price history for Sales and Promotions.Good eye for spelling and grammar.Major AchievementsRe-designed Halfords’ Promotional Document.o Undertook face-to-face research with Store Managers to identify key areas requiring change.o Developed a company-wide survey and used the results as starting point of what the revised Promotional Document should be.o Implemented changes required.o Following implementation the Promotional Document was slimmer, more user-friendly and cost savings were achieved through a reduction in printing costs.

Wolverhampton, United Kingdom

Role SummaryAchieved sales of 10-15 used vehicles per month. Responsible for closing sales, completing all necessary paperwork, obtaining finance and the hand-over of the vehicle. Team responsibility for the stocking of, and layout & presentation of, showroom and forecourtSkills UtilisedListening, and identifying needs.Negotiation on price.Objection handling.

Role SummaryShift Supervisor for both Sales and Customer Services departments. Working shift patterns when little or no managerial support was available, requiring decisions to be made to ensure the best possible outcome for both the customer and the company.Production of daily management reports.Training & appraisal of staff and performance monitoring for up to 20 people per shift. Skills UtilisedGood telephone manner.Identifying customer needs and complaints.Remaining calm at all times, even when faced with angry customers.

Role SummaryResponsible for all aspects of internal sales, including initial quotation, sales & purchase ledger, stock allocation, dispatch and invoicing. Co-ordinated all items returned for repair, and Repairs Department.Edited and produced the Company’s quarterly Newsletter Skills UtilisedCommercial awareness.Goods inwards and despatch planning.Major AchievementsDeveloped and maintained a range of highly profitable Maintenance Contracts.Gained ISO:9002 Quality assurance accreditation:Worked with external supplier to identify and record Quality procedures & processes, and subsequently managed all internal quality audits.

Diploma In Management Studies, Management

Activities and Societies: Successful completion of weekend residential coursePart-time course, 1 afternoon per week, partly funded.

B.A (Hons) Modern Studies, German Language & Geography

Activities and Societies: Classic Car Club Vice-President, one of (presumably) very few people to have mapped the land-use in Amsterdam's.