David Martinez Muñoz Email & Phone Number

Spain

The purpose of this senior role is, in strong collaboration with the Global payroll regional leaders define and execute key aspects of business management and executive relationship for a Network of international payroll subcontracting Partners. - New Countries & Partners - Selection and contracting new strategic partners in chosen territories as required. - Subcontracting Agreements - Handling contract amendments and new contract negotiations - Partner Pricing Management - Ownership of Partner pricing and other direct Partner costs - Executive Relations - Establish long term, mutually successful business relationships with Executive partner leaders - Executive Escalations - Liaise and resolve major disputes in business - & stubborn operational matters - Compliance - Ensure that ADP Compliance obligations are fulfilled by the Partners - Project Engagement - Ensure that Partners are engaged and deploying ADP's planned strategic initiatives and projects - Responsibilities - New Countries & Partners - Global planning of new Countries Partners in line with strategic objectives - Identification, selection and of strategic Partners in chosen territories - Ensuring all new Partners are compliant and aligned with ADP requirements - working in close collaboration with compliance and security teams - Subcontracting Agreements - Negotiation & management and ongoing compliance with Corporate contractual obligations - Liaison and management of contractual framework in close relationship with Legal Counsel - Partner Pricing Management - Supporting price negotiations to drive mutually successful financial results - Partner Profit & Loss - Analysis of profitability and proactive actions to address price comparisons - Make proactive approach to adjust irregularities and misalignment - Executive Relations - Establish long term, mutually successful strong business relationships with Executive partner leaders.

Sant Cugat Del Vallès, Catalonia, Spain

Facilitate the team’s performance level, productivity, and efficiency by providing guidance, coaching, and business knowledge and understanding.Drive service negotiation with global procurement and monitor monthly costs vs. budget for the external partner.Active management of the team and frequent interaction with the external customer care advisors.Drive multi contact channel deployment and support digital transformation (email, chat, web , phone).Ensure that the team works within the guidelines established by the organization by providing technical support, advice, and experience.Maintain and/or increase productivity levels, always keeping in mind our principles of quality.Ensure all external service employees serving our customers are duly trained and informed about all relevant topics and keep track of this to ensure compliance at all times.Ensure the quality of services with the quality monitoring team and correct eventual issues in a timely manner. Action plans are established when needed, and appropriate follow-up is done until the issues are resolved. Salesforce, Genesys, Verint, Google cloud, and Rodis.

Santpedor, Catalonia, Spain

Decided to become an entrepreneur and manage and coordinate the initial setup of the language school. This involved the whole project coordination, budgets, marketing, sales, cloud set up of the academic program by levels. Multifaceted experience in setting up a company.Management of 7 employees among teachers and administration staff.Coordinating a customer base of 210 students and parents’ relationships.

Manresa, Catalonia, Spain

Responsible for the management and international portfolio of clients.Measure and inform other areas of the company about the successes of the customer service department.Continue to implement ways to improve performance, efficiency, and effectiveness through customer feedback and metrics.Provide information to the marketing and sales departments to continue growing.Design, implementation and improvement of floor planning financing systems or inventory financing with all distributors in Australia, New Zealand, Germany and the United States.Supervision of orders, margins, profitability, monthly reports and review with the commercial management for the planning of new investments and business creation.

Basilea Y Alrededores, Suiza

Lead point of contact between the Swiss TPH and the Global Fund in regards to the client assigning, implementation, and execution of the Grants.Bringing in new businesses and developing new relationships with potential clients.Assess the institutional, programmatic, and financial management capacities of program implementers.Initiate, implement, and follow up on improvements concerning working methods, processes, and systems.Planning and presenting reports on account progress, goals, and quarterly initiatives to share with management and stakeholders.Guide, monitor and evaluate your team performance by call listening and data analysis. Provide coaching and feedback to your team members

Washington D.C. Metro Area

Project manager for the World Bank regarding the CReCER (Crecimiento y Responsabilidad para el Crecimiento Económico Regional) program. See article here (World Bank - CReCER project)Closely support business development efforts in the region, together with the regional/country teams, and ensure a high level of client satisfaction.Supervising the project budgeting, forecasting, and assisting with other strategic planning processes across the wider organization.Working with the wider finance team and business to ensure that the team is working in partnership with other departments' institutions and providing valuable decision-support information to clients.

Barcelona

Part of the account receivables and account payable teamGenerating invoices and account statementsMaintaining accounts receivable files and recordsProducing monthly financial and management reportsInvestigating and resolving any irregularities or enquiriesAssisting in general financial management and analysisProcess outgoing payments in compliance with financial policies and procedures

Barcelona, Catalonia, Spain

Credit card and telephone banking inquiries.Identify opportunities for cross selling and offer simple and effective solutions via cards, loans, banking operations, securities.Use all knowledge about Citibank's processes and systems to offer solutions, services and information.Manage administrative tasks related to credit processes, financing, invoices, and all processes, meticulously following all Citigroup procedures.

Master Of Business Administration (Mba), International Management

Direccion Y Administracion De Empresas, Business Administration